2.2
  • Customer service7 votes
  • Refund policy3 votes
  • Product3 votes
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  • Feb 19
  • Laptops and Tablets
  • Bayonne, New Jersey
  • Dell Inspiron
  • 13
  • REVIEW RATING 4/5

I bought a laptop dell inspiron at staples for $399. Not only did it not come with anything including antivirus and Microsoft word but by the time I walked out of there I spent $800 with a 2 yr warranty. After one year I had and virus and had to mail it t staples and "wait 14 days" by the way and when they mailed it back they said it was a hard drive issue and have to wipe out the computer and I... Read more

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  • Feb 10
  • Laptops and Tablets
  • Cairo, Al Qahirah
  • Tablet
  • 13
  • REVIEW RATING 4/5

I bought a DELL tablet that was factory defected in Oct 2014. DELL requested my approval on getting it swapped in 4-6 weeks time. After 8 weeks of waiting, I have been advised that I can take my money back and that they cannot deliver, and when I said ok you are requesting me to take only $137 not the full amount I paid 4 months ago. After, more than 25 years in the IT industry, I know that with... Read more

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  • Feb 03
  • Laptops and Tablets
  • Fresno, California
  • Computer
  • 20
  • REVIEW RATING 3/5

My credit card information was stolen and the fraudsters order a new computer on my credit card. Dell became suspicious when the shipping address didn't match the credit card and called me. I informed them of the fraud and asked for where the computer was to be shipped. (Seems like the best information to nail the bastards.) Response, they can't provide that information for security purposes.... Read more

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  • Jan 28
  • Laptops and Tablets
  • Houston, Texas
  • Dell Precision M4800
  • 1
  • 1
  • 27
  • REVIEW RATING 5/5

January 20, 2015 ​​​​​​​ Dear Mr. Michael Dell, ​​​ I purchased a workstation M4800 laptop early in January & found that it didn't have a second internal drive bay that I needed. I was very specific when I ordered my M4800 & I was assured that it had everything I needed. Unfortunately the sales rep was wrong about the second drive bay that I needed. Other than the... Read more

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  • Jan 28
  • Laptops and Tablets
  • Anaheim, California
  • Dell Inspiron
  • 30
  • REVIEW RATING 4/5

Computer crashed in within 3 hrs. after purchase, didn't even get to use it. Recovery disc for Windows 8.1, system is Windows 7. Tech on phone could not figure out problem after 45 min., said "let me check something", next thing I know I was switched to another tech who asked me for all the information all over again. I gave information again, then another tech got on the phone and asked me for... Read more

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  • Dec 25, 2014
  • Laptops and Tablets
  • Summerville, South Carolina
  • Laptop Financing
  • 33
  • REVIEW RATING 5/5

I bought 2 Dell laptops totaling over $2500.00. When I placed the order the sales rep. stated I have 12 months no interest if paid in full within the 12 months. I get my bill and it states it's only no interest for 6 months. I HAVE A STATEMENT FROM MY SALES REP IN WRITING STATING 12 MONTHS NO INTEREST IF PAID IN FULL. After many back and forth conversations i.e. email and facebook messaging... Read more

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  • Dec 20, 2014
  • Laptops and Tablets
  • San Gabriel, California
  • Laptop
  • 33
  • REVIEW RATING 4/5

Purchased a Laptop Online (My daughters x-mas present) and when I received it, it was defective. Called Dell and the Tech line help was incompetent. They had me turn the computer off and on, no joke, 12 times for a speaker that had static. After 1 1/2 hours, they finally decided to exchange it. Tech passed me over to Customer Service. Customer service had no idea what was going on and after... Read more

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Resolved

  • Dec 19, 2014
  • Desktop computers
  • Optiplex 3020
  • 24
  • REVIEW RATING 5/5

I purchased a single OptiPlex 3020 and Dell monitor for a third party in August 2014. Dell duplicated the order and sent me two computers and monitors. They billed my credit card for both systems. Dell delivered both systems directly to the third party. One computer was setup and is currently being used. The second, unordered computer and monitor were put aside at the third party's location... Read more

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  • Dec 16, 2014
  • Laptops and Tablets
  • Brampton, Ontario
  • Dell Laptop
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

Based on my experience over the last 2 weeks, I have lost faith in Dell. A search on the internet lists thousands of complaints about Dell. Last Friday night I spent 7.5 hrs with people from Philippines and India and got no where. I bought this computer in Canada and I can't even talk to anyone in Canada. What a poor customer service. I want a replacement computer that works. I don't simply want... Read more

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  • Dec 10, 2014
  • Laptops and Tablets
  • York, Pennsylvania
  • Dell Inspiron 17R 5737
  • 14
  • REVIEW RATING 5/5

Computer purchased for me in March 2014 as a gift. I had began having issues with random shutdowns/restarts in late September 2014. A technician came to my house to replace the motherboard, heatsink, and cooling fan. After the repair, I had a rattle inside the computer and the wireless connection was dropping frequently. I also noticed the CPU temperature was much higher than normal. I sent... Read more

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