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1.5 Based on 87 reviews
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    • Bad hardware terrible support 5
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Dell keeps on sending advertising material to a named person at my company, but when I call them (customer service) and tell them no such person here and to please stop sending the material I get a promise that is will no longer be sent. They lied. Three months later there is another mailer. I called them again, got the same promise, and then discovered I had been lied to again. After the third try I am giving up and now must resort to... Read more

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I'm sorry to see that so many other people are having the same sort of frustration with Dell that I have been having. I did find a great blog with some suggestions about what you can do to actually get Dell's attention: dellscomplaint.blogspot.com. Basically they recommend that you ask to speak to a manager and when that doesn't work they suggest you contact the BBB of central and south texas (www.bbb.org/central-texas). Also, if you used a... Read more

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I am done with Dell computers. I really like their keyboards but their customer service has become abysmal. I cannot get service on a laptop under an extended service agreement because they have my part on back order for two months now. So I have to use my backup laptop for my work which is really slowing me down. They don't return calls or emails. A supervisor sends me an email with a with a return number to call that there is no way to... Read more

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Tried 3 times to talk to someone in customer service about a faulty toner cartridge..after insisting I speak with a manager, I was cut off. 2.5 hours of phone time and the brand new item still does not work. Since I purchased directly from Dell I assumed matters would be easy. The worst part was, when I asked them to look back at my records, they had all of my purchases on record except for 2015 and early 2016...the records were gone! At one... Read more

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In July 2016 I bought a new Dell Desktop Inspiron 7000 with "premium tech support" After my personal computer guy installed the machine for me everything was working. Next day I went to Outlook and got a POP UP that said the program was not supported by the product. I called Dell. I was transferred to India, of course, where I spent 51/2 hours talking to a guy who stripped my computer of all programs, reinstalled them and Outlook still didn't... Read more

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I just want to let you know that my computer as, of now is working fine. But I have to bring this to your attention. When you file a complaint against Dell they will get the computer back right. Then, later on in the future they will start messing with it again. I have reminded them over and over about this. What they does is try to wait for a good period of time when they think you got your mind off them they, try to make you think they are... Read more

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After purchasing a Dell Latitude E5270 laptop which arrived DOA!! The notebook arrived with two major faults and arrived several weeks late. Be careful of the lead-times they tell you! For the past month I’ve been trying to receive my original payment back for this device. Called & emailed Dell on a daily basic and was daily lied too. When calling Dell, they love to pass you from one department to another. Most telephone calls will last... Read more

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If you ever have a problem with Dell, send a note to Henryetta_Wells@Dell.com. She gets things fixed in a hurry. It's hard to get everything you need from customer service but this lady is a saint and can fix just about any problem you have with anything at Dell. I won't waste time going over my issue, let's just say that once she heard about it, she fixed it lickety split. If you ever have a problem with Dell, send a note to... Read more

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I purchased a Dell computer/printer combo about one and a half years ago. I have had constant problems, especially with the printer. I have been making the regular required monthly payments since purchase and yet with my monthly payment, the interest is as much or more than the principle! I have finally decided to cal the Florida Attorney General as well as my personal attorney regarding this sham. Dell has deteriorated into a substandard... Read more

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Purchased over one year ago with all the upgrades. Hard drive went out. Battery went out. Dell replaced the hard drive but no reimbursement for tec people to transfer everything. They would not even talk about the battery, which was never in use. This machine is super slow. Takes forever to start. Takes forever to load a program. My phone and I Pad are, without exaggerating, at least fifteen times faster. My old HP was far better. I... Read more

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