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  • Customers like
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    • Politely refused to correct error 2
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  • From mobile
  • Dell
  • 2 days ago
  • #783391

Xps 15 broken when I opened box. Horrible customer service. I put the Microsoft word on the computer. Won't get that back. Takes forever to speak to someone, they connect u to someone else. Total joke. Buy Apple. Dell is just a huge joke. Add comment

I purchased a brand new laptop in November 2015. I had a previous Dell laptop and never had issues with it for over 6 years, so I only looked at Dell computers. I though the old one was great, so why change brands. Silly me! I use the laptop for shopping, email, reading articles, etc. I do not use this for work, just leisure and sometimes do not use it for days at a time. I work two jobs... Read more

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I ordered a computer for my son for Christmas. It was his only gift. $550.00 computer did not work on Christmas morning. I spent 3 hours Christmas morning straining to understand foreign workers to no avail. I UPS shipped the computer back on December 29. I had to come up with the money the day after Christmas to buy a working computer. I have spent 2 hours in phone calls to yet more foreign... Read more

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  • From mobile
  • Dell
  • Jan 22
  • #775790

I thought I order x box one and agame halo5 and two figure ring. Thats not what I order and I send it back January 6 2016 . I'm still waiting for my money be back on my card . not here yet money. Need it bad now . Add comment

  • From mobile
  • Dell
  • Jan 22
  • #775738

Yes I order a box one got one game two toys . need it back and been waiting for my re fund get my money back need back . they are not takingthere time on this. Help me pplease need my money back. Add comment

***Buyer Beware**** I had ordered Alienware Steam Machine online with the free upgrade to an I5 processor for my son on Dec 15, 2015 as a Christmas present. I placed the order and received a confirmation email stating the order was placed and went into production. I let my son know it would not be here for Christmas as the CS department at Dell had told me it would ship between Christmas and... Read more

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We have a Dell Laser MFP 1815dn multi function printer, which worked well under Windows XP and 7. When we upgraded to Windows 10, the printer function stopped working, and the scanner and copier work badly. Looking around online, on the Dell site and elsewhere, I've seen that this printer simply isn't certified to work under Windows 10, and Dell seems to have absolutely no plans to write a driver... Read more

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Purchased a $132.00 Video card for my Dell 3647 Mini desktop computer after talking with sales at dell. Purchased a Radeon R7 card. Installed it after Christmas and it would not work with this Dell. Tech support told me to remove the card. The computer then worked again. Tried to return or exchange the card but CS said Policy would not allow do to purchase date of November 2015, date now 1-10-16.... Read more

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Started my new Dell and loaded programs w/o a problem. next time I turned it on - no boot. tech got it to boot but deleted everything I had done. tried to reinstall software that had previously worked. It now failed. Back to Dell. After 4 hours they will fix if I pay them $439 for a software service agreement. They didn't explain this at first but refused to correct the problem they had... Read more

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Ordered Alienware 17 laptop included was free game which never shipped. Two weeks later called asking why I haven't been sent the game to which they respond we know there is a problem with this situation and you will be sent a pass code 5 days later to download game. Got email with code went to page they sent me to thru email and the page would not let me go to page to input code. Tried going to... Read more

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