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Brand new computer, OS corruption, no help!
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May 29, 2008 Dell complaint |
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I just purchased a new Dell Inspiron from Best Buy in Woodbridge VA. Best Buy installed Trend Micro on my new computer. After recent updates of my viral software, my computer began crashing. I am also getting an error message saying there was a problem with the recent Trend Micro update and that the system is using a backed up version. Best Buy wants to charge me about $60 dollars to run diagnostics on my system despite the fact that they 'guarantee' that my computer will be virus free for a year. I've spoken with customer service, the Geek Squad, and the 800# Geek Squad. All contacts insist that it is 'probably' not the Trend Micro, but they will still charge me the diagnostic fee unless my computer is virally infected. Basically, I've paid an annual fee for the service plan, $39.99 for the Trend Micro AntiVirus, and now they want me to pay THEM to fix the computer that should be covered by their CSP.
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