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2.5
Updated by user Jun 01, 2016

From bad to worse. Dell's "resolution team" has now tried to tell me that everything I was told before is wrong and this discrepancy relates to "clock speeds" and that they could send me "anything they wanted to, legally" because the processor is rated for "up to 4.0 Ghz", so they could send me an 80's Pentium chip if they wanted to.

I then reminded them that 3 different people in customer service already admitted I didn't get the same computer I ordered and I have them stating that on our office recorded line.

The b****h in the resolution department asked me to send in that recording. I did so over a week ago and now with it in her hands, she refuses to acknowledge or comment on it at all. "Why did you ask for the evidence if you refuse to acknowledge the facts contained within it?"

I got no response.

Since then, I've logged into the Dell website with my "service tag" that shows the components in my computer. Their OWN website confirms I got a 3.4 Ghz processor.

I took a screen shot of that and emailed it to the b****h in the resolution department and again, she refuses to comment or acknowledge it.

I took another 2 screen shots of my device manager and my system information, which both corroborate this. Same result.

Dell clearly intends on lying to me, bullying me, trying to wear me down into taking a paltry credit for the difference in the systems, but at this point, I've decided to go to the federal trade commission and everywhere else I can, so if anyone knows the best federal agencies I can hang these guys with, please let me know.

Original review posted by user May 02, 2016

On April 8th, 2016, I received an email "offer" from Dell to receive a substantial discount on their XPS8900 computer line. I accepted the offer and carefully selected the individual components that I needed an ordered a computer. I received a different computer, however, for reasons I wasn't told. Dell has acknowledged that they shipped me a different computer than I ordered. The order / invoice information does not agree to the service tag (build) of the computer and they have not challenged that at all and agree I was sent something different than what I ordered.

I then asked what any consumer would, which was for them to send me another computer with the specifications that I ordered. This would be no different than getting a 55" TV instead of the 65" TV you ordered on Black Friday, or a queen sized mattress instead of the king sized mattress you ordered on a Washington's Birthday sale. Of course, as the consumer, I want the computer that I ordered!

Dell thus far blatantly refused to "make good" on their mistake and ship me a replacement computer and a call tag for the wrong one. Despite trying to spell out the A, B, C's to them of the examples above, they refuse. They did, however, invite me to return the incorrect computer to them and place a "new" order if I really wanted the other one, but this time at full price. So for me to get what i was originally offered and expected to get, now I have to pay nearly $300 higher because of Dell's admitted bait and switch.

When I confronted the customer service team and asked them for the remedy of "specific performance" where just getting my money back doesn't rectify the situation, I was actually told to "take it or leave it".

Reason of review: Not as described/ advertised.

Monetary Loss: $732.

Preferred solution: Deliver product or service ordered.

Dell Cons: Bundle not as advertised no replacement offered.

Location: Arlington, Massachusetts

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This is the sort of this ng you can sue for. Or, go ahead and email the owner, Mr Dell. His email is out there somewhere, I actually used it myself and they wound up calling me.

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