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My C.P.U. fan went down. I called dell we ran through some test and verified it was not working. I had to talk to a manger to get some one to fix it. Pakistan typical manger what happened to it did you do this? After the third degree he told me it would be best to send...
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#1052184
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Bought a $2000 Dell laptop through the Microsoft Store (MS). For over a year, I've been taking it back to the store and dealing with Dell service/repair. This has cost me $300 and a ridiculous amount of time. A tech came out to my home 3+ times. The mother board was...
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Anonymous
Alan

I had a similar experience with Dell. Best not to buy from Dell directly go to a store that will give you a year warranty. 30 day is all Dell offers

1.7
I didn't like
  • Customer service
  • Worst customer service
  • Service
#1050533
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I been trying for over a month to get help with a rather simple minor issue get nothing but excuses and time wasted lots of hang ups as well seems they can find any and all excuses to do nothing there supervisors are no better nothing is ever there fault, seems they...
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1.8
I didn't like
  • Company obviously dodging warranty service
  • No communication
  • Refusal to make repairs under warranty
#1044726
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Dell Laptop Review

Dell
#990709
1.0
Dell double-billed my checking account and lied about it when they were caught. I had to fix the problem myself after they refused repeated requests to help. These are the most vile, evil people I have ever seen, and I spent a career as a vice cop.
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Ssd Review

Dell
#987435
1.0
They canceled my order for no reason and offered no resolution or offer for the item I wanted. I still have yet to get my refund
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Dell Inspiron 1545 Laptop Review

Dell
#937145
I bought two laptops direct from dell company. One is dell inspiron 1545. Date of purchase 04-20-2010.my stuff last me many years since I handle it with tender loving care. But after having multiple problems and changed 3 new western digital hard drives. We recommend not to buy any dell products. Dell send viruses to damage all our hard drives and want us to buy another new lap top
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Dell XPS 15 Laptop Review

Dell
#783391
1.0
Xps 15 broken when I opened box. Horrible customer service. I put the Microsoft word on the computer. Won't get that back. Takes forever to speak to someone, they connect u to someone else. Total joke. Buy Apple. Dell is just a huge joke.
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ordered a laptop. had issues with wifi. called customer care. they told this laptop does not have service tag number which could be a stolen laptop. I was surprised to hear that. thankfully it was just a week i purchased. contacted customer service to complain. after...
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2.8
I liked
  • Product
I didn't like
  • Escalation team non existant
  • Poor customer service
  • Lied
#1042749
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I contacted Dell Canada Support as my Laptop is not powering up, and when I spoke with the tech support he asked me few questions to assess my Laptop damage and based on that he informed me that my laptop motherboard is damaged and I need to pay 405$ to fix it. I asked...
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2.3
I liked
  • Quality of the product
I didn't like
  • Quality of service
#1039610
Reply to reviews
I ordered a Laptop computer on Feb 28 with the following order # 2/22/2017 2005742874461 Delivered 3/3/2017 (Delivered) BASE,NBK,BTX,INS,5765 191094134 My product came on March 03. Upon receipt of the computer, I verified all the components. The Video Card memory had...
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#1039110
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My Business purchased a new Dell Precision 5510 in March of 2107. Received the invoice from Dell Finance well before the machine arrived. I financed it knowing once they are paid everything goes through India for Customer support. Well The first machine has a bad...
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Anonymous
Anonymous

Just Had a conversation with Mark Ward He is a Solution Representative with Dell.I mentioned my concerns and that I wanted my money back for having an IT Professional set up ...

rollo2016
rollo2016

Thanks for the info.

1.0
#1036850
Reply to reviews
I ordered three pieces from Dell, a desk top computer, monitor and keyboard. After 2 weeks the keyboard showed up with no explanation as to the other parts. Contacted Dell, "order is on it's way" Two weeks later get 3 e-mails order is shipped then 4 e-mails saying...
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Anonymous
Anonymous

Avoid Dell At all costs, Just received the second laptop as the first Precision 5510 failed, now the same problem with the second glad I did not pay as of yet as I am in a p...

rollo2016
rollo2016

Good to know as I am in need of a new computer soon. Will avoid Dell.

1.6
I didn't like
  • Non english speaking reps and not being usa connected
#1028041
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bought this laptop in august 2016 and it has died twice. motherboard and power supply changed twice. just died again, customer service is in India and no speakky the English. took 65 minutes to ask four questions that asked the same thing. mailed it back again and now...
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1.5
I liked
  • Promise
I didn't like
  • Product
#1023408
Reply to reviews

The worst support ever If you have a dell don't buy on site support The make you ship it in and support is from India with people that cause more problems to your computer I can't contact Dell in Texas or any other us city all us numbers divert to India and they will...
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Anonymous
Joanne

My first home computer, 15-20 years ago, was a Dell. And that was the last time I bought a Dell product. Had all these same problems. Finally wrote directly to Michael Dell. H...

1.0
I liked
  • Pissed
I didn't like
  • Dell support
#1021352
Reply to reviews