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I had a 12 month lease for the Office 365 product. I decided not to renew because of other issues. The only option I had was to cancel the day I submitted the request. Dell cheated me out of one month of the lease. I paid for 0ne years lease. But, Dell took it away....
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Anonymous
Smitty

Cancelling anything is one of the few pleasures left in this century.I've always enjoyed walking away from things that irritate me.Be polite, truthful and firm.You have not be...

2.0
I didn't like
  • Cancelling my lease that i paid for
#1132822
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Very bad experience By phone . I ordered a laptop at sale price as a christmas present for my gradaughter. I provided all info including credit card info. Did not get email cinfirmation after 1/2 hour called company ,after being switched to multiple people with English...
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1.0
Product
I didn't like
  • Lying cheating advertising
#1131993
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A Tom's Guide complaint about Dell in 2015 asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you its really bad right now. We're talking about a company that will do most anything to avoid making good on its warranty. See...
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1.3
I liked
  • What the promotional literature said
#1127551
Reply to reviews

Dell - Horrible

Dell
#1133262
Ordered laptop, they cancelled after claiming to have problem with my payment method . Instead of sending me cancellation email, they sent an email saying it went through. I wanted it cancelled because I no longer trust them. Will be watching credit card. Worried about being scammed.
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Dell - Advertising dropbox

Dell
#1124248
4.7
Details
Dell advertises DROPBOX. A place to drop photos. Dell is to great to advertise such a company that won't give free trials but advertises they will. Point phone at your computer and wait. LOL. I did that?. I was so mad til I relised the problem. I was trying to see how good it was before suscribing. Jokes on Me. Makes DELL look bad.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Dell - Customer service???

Dell
#1112134
I just had yet another frustrating experience with dell. I don’t know where it is acceptable in any company to be hung up on by 2 different reps. Also when you want to send a formal letter of complaint there isn’t any email that you can write. I am finally done with this company and I am going to share this with everyone I know. —
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Dell - Always have someone that can NOT understand

Dell
#1072826
2.2
Details
Dell customer service is not that good. You always get someone here you cannot understand. They cannot understand you. Especially when you have speech impairment. Why do you only get someone from another country that Do NOT speaks the same language as you??
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Tom's Guide asked in 2015 if DELL's customer service was as bad as customers were saying. Probably and it didn't get any better. Here in 2017 it's about the worst I've seen. We're talking about a company that goes out of it's way in order to not honor its warranty. See...
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#1127544
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Dell buys back the stock i had them without my permission i am told it is perfectly legal.I l lost $900 i couldnt afford to lose.Big mike dell makes 2.4 million Glad i could help him with that! I would think they would have enough class to let a stock holder at least...
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Anonymous
rak

Like what just telling it like it is

Anonymous
Anonymous

Something significant is missing from this story.

#1120830
Reply to reviews
I would never purchase from Dell again. They charged me twice for one laptop (this is a common mistake they make, just Google it), I made them aware of their error on the day they made it however that was more than two weeks ago now and they still haven't reimbursed me...
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1.1
#1120023
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I was contacted by Dell Service Tech to see how my computer was working. He had all my personal information about this lap top computer and about myself. I had talked to this guy back in July, 2017 to check on my computer. When he called my computer was locked up...
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h.kitchener
h.kitchener

He wasn't with Dell. You were scammed, as I am sure you realize. You have learned a lesson, altho it has cost you $300. This is how we learn.

#1108168
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Abhiram, Wow! So we bought a computer that has NEVER WORKED CORRECTLY and, after having tried to endlessly "fix" this laptop per Dells direction, we are now out of warranty?? What the *** did we pay for here? Totally unbelievable that a company as big as Dell cannot...
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1.5
#1097932
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Actual Email... Dell Support, My daughter returned to her second year of college this week, and just two short days into classes, her computer has crashed, yet again, no fewer than six times. This is extremely frustrating and somewhat unbelievable from a brand new,...
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1.8
I liked
  • Quality of product
#1094586
Reply to reviews

Purchased a Dell XPS 11 last August. Since then the computer has died three times and needed to have the motherboard and the power supply replaced. If you call Dell you get a computer voice that just takes you around in circles for 20 minutes. Then when a live person...
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1.6
I liked
  • It was a laptop
#1088559
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