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My 9/23/16 letter to Dell, Inc. CEO Michael Dell reads, in part, as follows: 1. On 7/25/16, three days after un-boxing and connecting up my new Dell XPS 8900 computer the Motherboard crashed. 2. A 2nd Motherboard was installed on 7/28/16 by Technician Brian Geraud....
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If Dell advertises a sale on a laptop for the start of the school year, I kind of expect that when I order it online, I will get the product at the time the confirmation email said I will. Well, not only did I not get it at the specified date, I didn't get it at all....
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Anonymous
Anonymous

I am going through an exact same problem with you, I am as confused as you are. helpless kinda of. I actually ordered an Inspiron 11 3000 series for smart shipping within 4-5 ...

I guess posting here is cheaper than therapy. My story is that my computer stopped charging for the 2nd time since I bought it in Oct 2015. The first time after going through a very long process, I was sent a new charger / power cord. About 6 months later the...
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I bought a Dell Inspiron 5552 laptop in October 2015. It failed in December 2015. I sent it back to Dell and they fixed it. My laptop failed once again in July 2016. I sent it back to Dell again. This time it took them 2 weeks to fix it. The laptop is not completely...
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Dell keeps on sending advertising material to a named person at my company, but when I call them (customer service) and tell them no such person here and to please stop sending the material I get a promise that is will no longer be sent. They lied. Three months later...
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Anonymous
Anonymous

Got another one from them. Will anyone at Dell do anything to stop them?

2.0
I liked
  • Not much
#898251
Reply to reviews
I'm sorry to see that so many other people are having the same sort of frustration with Dell that I have been having. I did find a great blog with some suggestions about what you can do to actually get Dell's attention: dellscomplaint.blogspot.com. Basically they...
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Anonymous
Anonymous

has there been any improvement in Dell experience or is it the same? I had bought a laptop once however, i felt the wait time on phone seems to be high

Anonymous
Anonymous

hi, Are you using dell system or laptop ? if your gonna any problem with technical, don't bother about that just ping me a call to this customer care number 1800 315 8369 del...

1.0
I didn't like
  • Sold defective product
#897643
Reply to reviews
I am done with Dell computers. I really like their keyboards but their customer service has become abysmal. I cannot get service on a laptop under an extended service agreement because they have my part on back order for two months now. So I have to use my backup...
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2.8
#895474
Reply to reviews
Tried 3 times to talk to someone in customer service about a faulty toner cartridge..after insisting I speak with a manager, I was cut off. 2.5 hours of phone time and the brand new item still does not work. Since I purchased directly from Dell I assumed matters would...
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1.0
I didn't like
  • Product
#895351
Reply to reviews
In July 2016 I bought a new Dell Desktop Inspiron 7000 with "premium tech support" After my personal computer guy installed the machine for me everything was working. Next day I went to Outlook and got a POP UP that said the program was not supported by the product. ...
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I just want to let you know that my computer as, of now is working fine. But I have to bring this to your attention. When you file a complaint against Dell they will get the computer back right. Then, later on in the future they will start messing with it again. I have...
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1.0
I didn't like
  • Messing with my computer
#893041
Reply to reviews