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The touchpad on my XPS laptop became lopsided. A search on the internet revealed that the problem was due to swelling of the battery and Dell has known about this poor choice of batteries for many years. The three people at Dell told me that it was an unfortunate event...
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Author
Pros
  • Having a laptop
  • Laptops
Reason of review
Bad quality
Loss
$400
Preferred solution
Replace the defective battery at no charge.
Tags
  • Indifferent Representatives
Review #1288774 is a subjective opinion of poster.
0 comments
In November 17, 2017 I purchased a Dell Inspiron 14 3000 Series. What a mistake that was! I had problems from the start and the computer was sent in for repair twice. Several times their technitions have taken over my computer and tried to make changes but again I had...
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Author
Reason of review
Bad quality
Loss
$125
Preferred solution
Full refund
Review #1284538 is a subjective opinion of poster.
0 comments
2.9
Details
I got online to order a new computer. After picking everything I wanted, the price was listed and I was to get free shipping. After I ordered it, I found it was more than the price quoted so I looked back at the invoice and found they added a year of anti-virus...
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Author
Pros
  • Computer itself
Cons
  • Being taken advantage of and lied to
Reason of review
Pricing issue
Loss
$114
Preferred solution
Price reduction
Review #1269043 is a subjective opinion of poster.
0 comments
1.0
Details
Why should you avoid their product? Half A Year In, Dell Is No Better
(•‿•) WHY IS THIS WOMAN SO HAPPY? Because she didn’t buy a DELL computer, that’s why. Don't believe everything a review says and consider what’s what's motivating the author to write. I’m an educator. A full Professor at a fine university. Each morning I get out of bed...
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Author
Pros
  • What was being reported as true
Cons
  • Discovering truth is not a high prioriority at dell
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Review #1265182 is a subjective opinion of poster.
0 comments
Ordered two computers and one was cancelled, called to find out and could not understand the service rep about why, they transferred me to someone else and had to go through entire thing again and he could not help me and was going to transfer me again... so I'm...
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Author
Reason of review
Order processing issue
Review #1256189 is a subjective opinion of poster.
0 comments
2.4
Details
Fingerprint scanner a waste! It's a Dell Latitude Laptop, bought brand new in early 2018. Thought a fingerprint scanner and SSD harddrive would make it fast to get into, and I was wrong. You expect it to work as well as the one on your cell phone and it's nowhere...
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Author
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Review #1246112 is a subjective opinion of poster.
2 comments
I looked for someone to fix my desktop that needs to be rebooted. I asked the help desk at the school I go to and they told me to call the company. When I did I was sent here. I worked with a guy last night until 1:30. He told me that he would have everything ready...
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GraNorton
#1520959

I hate Dell working when the new sofware of Win 10 running. My laptop lag everyday. How can I fix it?

Author
Reason of review
Order processing issue
Review #1244436 is a subjective opinion of poster.
0 comments
DELL: WE DON’T ALWAYS GET WHAT WE PAY FOR Don't believe everything a review says or what's motivating the author to write. These days paid advertisement can look quite real when it is in fact one the few actual examples we have of fake news. Never has there been a...
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Author
Reason of review
Poor customer service
Review #1238870 is a subjective opinion of poster.
0 comments
1.1
Details
Dell warranties mean nothing/Fortune 500 company shames them by doing the right thing. Read my other critiques and you’ll get a full sense of what I mean. This is a company who took a product that was under warranty and refused to fix it. What they did, is make up some...
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Author
Cons
  • Warranty is useless
Reason of review
Warranty issue
Loss
$1200
Preferred solution
Let the company propose a solution
Review #1223427 is a subjective opinion of poster.
0 comments
Dell warranties mean nothing/Fortune 500 company shames them by doing the right thing Read my other critiques and you’ll get a full sense of what I mean. This is a company who took a product that was under warranty and refused to fix it. What they did is make up some...
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Author
Reason of review
Warranty issue
Review #1221795 is a subjective opinion of poster.