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Purchased a Dell XPS 11 last August. Since then the computer has died three times and needed to have the motherboard and the power supply replaced. If you call Dell you get a computer voice that just takes you around in circles for 20 minutes. Then when a live person...
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1.5
I liked
  • It was a laptop
#1088559
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Are you people *** or consciously trying to make me angry. HOW MANY TIMES DO I NEED TO TELL YOU TO NOT CONTACT ME! You Dell people, from the very top to the very bottom must be idiots! Look at all the emails from me, not to mention the phone calls. I have told you...
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2.6
I didn't like
  • Customer service
#1086862
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Dell - Always have someone that can NOT understand

Dell customer service is not that good. You always get someone here you cannot understand. They cannot understand you. Especially when you have speech impairment. Why do you only get someone from another country that Do NOT speaks the same language as you??
2.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1072826
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Should have gotten something else. The first morning I went to use it got locked out and had to call customer service which is not in America. They tried to sell me a plan for things like this !! Over $300 are you frigging kidding me!! Said I am returning the pos and...
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I didn't like
  • All
#1070226
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I bought a new Dell laptop in December. It wouldn't charge and I battled with Dell support in India for almost 4 hours about the problem. They sent me a new power cord......, it didn't work! They said they would send me another computer, which took another two weeks....
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h.kitchener
h.kitchener

Thanks for the info. If you were told your OS had a missing file, what is it? You could possibly get it online somewhere and install it yourself as long as you put it in the r...

#1068281
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My C.P.U. fan went down. I called dell we ran through some test and verified it was not working. I had to talk to a manger to get some one to fix it. Pakistan typical manger what happened to it did you do this? After the third degree he told me it would be best to send...
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#1052184
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Bought a $2000 Dell laptop through the Microsoft Store (MS). For over a year, I've been taking it back to the store and dealing with Dell service/repair. This has cost me $300 and a ridiculous amount of time. A tech came out to my home 3+ times. The mother board was...
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Anonymous
Alan

I had a similar experience with Dell. Best not to buy from Dell directly go to a store that will give you a year warranty. 30 day is all Dell offers

1.9
I didn't like
  • Customer service
  • Service
  • Worst customer service
#1050533
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I been trying for over a month to get help with a rather simple minor issue get nothing but excuses and time wasted lots of hang ups as well seems they can find any and all excuses to do nothing there supervisors are no better nothing is ever there fault, seems they...
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1.7
I didn't like
  • Company obviously dodging warranty service
  • Refusal to make repairs under warranty
  • No communication
#1044726
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ordered a laptop. had issues with wifi. called customer care. they told this laptop does not have service tag number which could be a stolen laptop. I was surprised to hear that. thankfully it was just a week i purchased. contacted customer service to complain. after...
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2.9
I liked
  • Product
I didn't like
  • Lied
  • Poor quality product
  • Poor customer service
#1042749
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I contacted Dell Canada Support as my Laptop is not powering up, and when I spoke with the tech support he asked me few questions to assess my Laptop damage and based on that he informed me that my laptop motherboard is damaged and I need to pay 405$ to fix it. I asked...
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2.2
I liked
  • Quality of the product
I didn't like
  • Quality of service
#1039610
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