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In November 17, 2017 I purchased a Dell Inspiron 14 3000 Series. What a mistake that was! I had problems from the start and the computer was sent in for repair twice. Several times their technitions have taken over my computer and tried to make changes but again I had...
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#1284538
I purchased a new Dell insperion about 2 months ago about a month ago I noticed my sound was sounding distorted. And that my computer seemed slow. About 2wks ago I called up dell and they helped me, I thought, by using the internet to connect with my computer. After...
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#1276538

I'm going to shorten this considerable, as to tell the whole story would take far too long. In fact, I will just post the most recent email exchange I has wit them. Just know this is but a fraction of the *** that is dealing with Dell Computers. First, the most recent...
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1.0
I didn't like
  • Nightmare
#1194557
I own a Dell Computer. A year ago, I signed up for their "Concierge Service" -- which is a prepaid technical support service. I renewed the service a few weeks ago. After that, I had a technical problem and called Dell on a Sunday. After several hours, Dell was unable...
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1.6
I didn't like
  • Service
  • Failure to close a matter
  • Service and product
#1147954
I purchased a Dell in Nov 2016. Feb 1 it would not turn on -- would not pass the BIOS. They want $220 to replace the motherboard. While I think this amount is too much, I am more angry over the fact that it is only 15 months old. Are they unable to build a product that...
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2.1
I didn't like
  • Hostile
#1195255
DELL: WE DON’T ALWAYS GET WHAT WE PAY FOR Don't believe everything a review says or what's motivating the author to write. These days paid advertisement can look quite real when it is in fact one the few actual examples we have of fake news. Never has there been a...
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#1238870

On March 7, 2018, I ordered an XPS15 from Dell. I spent about $1,300 on it, and entered a shipping address in Maryland. I was told the laptop would be shipped between March 13 and March 16. On March 16, I called to change the shipping to an address in Massachusetts, as...
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#1216908

A Tom's Guide complaint about Dell in 2015 asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you its really bad right now. We're talking about a company that will do most anything to avoid making good on its warranty. See...
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WellSchooledCritic
WellSchooledCritic

So far there has been no response to the issues I raise in my review. The very same things that I brought to the attention of DELL President michael_dell@dell.com and Vice Pre...

1.5
I liked
  • What the promotional literature said
#1127551

I purchased a Dell laptop, I will NEVER by anything else made by Dell. This laptop upgrades when ever it wants to even tho I put in to let me decide, It can be at any time no matter if you shut off upgrades. It is then slowed down so much it takes up to 5min. to reload...
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1.9
#1173872
Every time I have to call customer service Horrendous customer service same problem exists when I have to enter again. It takes Dell somewhere between 2 to 4 hours to fix then it does not get fixed. I do not know what to say. I have run out of all the energy just with...
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1.0
I liked
  • Fast delivery
I didn't like
  • Horrendous customer serevicd
#1173637