Filter by rating
filters
State:
Show
City:
Show
Product:
Show
0 comments
On March 7, 2018, I ordered an XPS15 from Dell. I spent about $1,300 on it, and entered a shipping address in Maryland. I was told the laptop would be shipped between March 13 and March 16. On March 16, I called to change the shipping to an address in Massachusetts, as...
View full review
Author
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Let the company propose a solution
Review #1216908 is a subjective opinion of poster.
1 comment
it started with soft ware department calling to say that they where closing their deptment. and that they where refunding everyone there money back. to et your refund you had to go online and open up your bank account. they don,t even ask for your acct num. they...
View full review
Anonymous
#1443198

Hi...well I bought an inspirion 3668, brought it home and was going to put two more drives in it. So I opened it up and found this stupid *** computer only at a 240 watt power...

Author
Reason of review
fraud trying to take from people. caused a lot of problems
Preferred solution
to consider my bill paid in full. and a new computer
Review #1200791 is a subjective opinion of poster.
0 comments
2.1
Details
I purchased a Dell in Nov 2016. Feb 1 it would not turn on -- would not pass the BIOS. They want $220 to replace the motherboard. While I think this amount is too much, I am more angry over the fact that it is only 15 months old. Are they unable to build a product that...
View full review
Author
Cons
  • Hostile
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Dell Hard Disk
Review #1195255 is a subjective opinion of poster.
0 comments
1.0
Details
I'm going to shorten this considerable, as to tell the whole story would take far too long. In fact, I will just post the most recent email exchange I has wit them. Just know this is but a fraction of the *** that is dealing with Dell Computers. First, the most recent...
View full review
Author
Cons
  • Nightmare
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered
Review #1194557 is a subjective opinion of poster.
0 comments
I sent an email to Dell since I am a Vet and wanted the discount code to buy a computer. I finally received the coupon, but in reading the fine print, the coupon code ended at the end of 2017. Here it is 2018, and they are still sending these out. Guess Dell doesn't...
View full review
Author
Service
Cons
  • Getting an expired coupon
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Review #1193693 is a subjective opinion of poster.
0 comments
1.0
Details
I ordered a Inspiron. Dell e-mailed me that the order was received so they had my e-mail. When the computer didn't come, I tried to track my order and then found out that there was a problem with my order. They never e-mailed me about this. I called the number that was...
View full review
Author
Location
Bengaluru, Karnataka
Cons
  • Customer service was horrible
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1183384 is a subjective opinion of poster.
0 comments
1.0
Details
"DELL continues to demonstrate its commitment to avoiding responsibility to repair under warranty. Worse, philosophically it appears to be grounded in a "not our problem" point of view. Recently, DELL Repair Depot took a problematic but functional new Inspiron laptop...
View full review
Author
Cons
  • Business ethics and cust service
  • Failure to meet service commitments
  • Quality and technical support
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Review #1183236 is a subjective opinion of poster.
0 comments
1.9
Details
I purchased a Dell laptop, I will NEVER by anything else made by Dell. This laptop upgrades when ever it wants to even tho I put in to let me decide, It can be at any time no matter if you shut off upgrades. It is then slowed down so much it takes up to 5min. to reload...
View full review
Author
Reason of review
Somehow Geico was able to get EVERY COMPLEAT FILES OUT OF MY PICTURES AROUND ever firewall - you can call Dell and they can get inside even tho remote is OFF
Loss
$5000
Preferred solution
Price of laptop and what ever they allowed Geico to copy all files and raise insurance rate Geico sent back Picture files as attachment with extra 500.00 raise in price do not know is they knew they were attached.
Review #1173872 is a subjective opinion of poster.
0 comments
1.0
Details
Every time I have to call customer service Horrendous customer service same problem exists when I have to enter again. It takes Dell somewhere between 2 to 4 hours to fix then it does not get fixed. I do not know what to say. I have run out of all the energy just with...
View full review
Author
Location
Princeton, New Jersey
Pros
  • Fast delivery
Cons
  • Horrendous customer serevicd
Reason of review
Bad quality
Loss
$900
Review #1173637 is a subjective opinion of poster.
0 comments
1.0
Details
I purchased a new Dell computer for a relatives Christmas present and had it shipped to him during the first couple of weeks in December. We also ordered an additional 4 GB's module thinking we could add that to the 4 in the new laptop. I was unable to make it down...
View full review
Author
Reason of review
Return, Exchange or Cancellation Policy
Loss
$319
Preferred solution
Full refund
Tags
Review #1171967 is a subjective opinion of poster.