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I am done with Dell computers. I really like their keyboards but their customer service has become abysmal. I cannot get service on a laptop under an extended service agreement because they have my part on back order for two months now. So I have to use my backup...
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2.8
#895474
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Tried 3 times to talk to someone in customer service about a faulty toner cartridge..after insisting I speak with a manager, I was cut off. 2.5 hours of phone time and the brand new item still does not work. Since I purchased directly from Dell I assumed matters would...
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1.0
I didn't like
  • Product
#895351
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In July 2016 I bought a new Dell Desktop Inspiron 7000 with "premium tech support" After my personal computer guy installed the machine for me everything was working. Next day I went to Outlook and got a POP UP that said the program was not supported by the product. ...
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2.5
#894126
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I just want to let you know that my computer as, of now is working fine. But I have to bring this to your attention. When you file a complaint against Dell they will get the computer back right. Then, later on in the future they will start messing with it again. I have...
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1.0
I didn't like
  • Messing with my computer
#893041
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After purchasing a Dell Latitude E5270 laptop which arrived DOA!! The notebook arrived with two major faults and arrived several weeks late. Be careful of the lead-times they tell you! For the past month I’ve been trying to receive my original payment back for this...
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1.4
I liked
  • Bad hardware terrible support
I didn't like
  • Amount of lies from dell employees
#889614
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If you ever have a problem with Dell, send a note to Henryetta_Wells@Dell.com. She gets things fixed in a hurry. It's hard to get everything you need from customer service but this lady is a saint and can fix just about any problem you have with anything at Dell. I...
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#886216
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I purchased a Dell computer/printer combo about one and a half years ago. I have had constant problems, especially with the printer. I have been making the regular required monthly payments since purchase and yet with my monthly payment, the interest is as much or more...
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1.7
I liked
  • Bad hardware terrible support
I didn't like
  • Customer support - rude and ineffective
#885689
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Purchased over one year ago with all the upgrades. Hard drive went out. Battery went out. Dell replaced the hard drive but no reimbursement for tec people to transfer everything. They would not even talk about the battery, which was never in use. This machine is...
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#885340
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I've been working extensively with computers for the last 25 years. First, as an ACAD Drafter, then as a web designer. So I've had a lot of experience with different computer brands. When Dell first came out they were wonderful! Their customer service rocked and their...
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1.5
I liked
  • Having a laptop
I didn't like
  • Poor laptop design
  • Faulty products
  • No usa cs reps or contact usa numbers
#879689
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Bought this unit from Dell Outlet refurbished. Used it for one day, not starting at all the next. Called Dell tech support and diagnosed it as a serious hardware issue(motherboard?). Asked if I want to send it for repair, opted for a full refund as I only had it for 2...
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3.1
I didn't like
  • Problems with computer right out of the box
#870518
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