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I ordered a Laptop computer on Feb 28 with the following order # 2/22/2017 2005742874461 Delivered 3/3/2017 (Delivered) BASE,NBK,BTX,INS,5765 191094134 My product came on March 03. Upon receipt of the computer, I verified all the components. The Video Card memory had...
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#1039110
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My Business purchased a new Dell Precision 5510 in March of 2107. Received the invoice from Dell Finance well before the machine arrived. I financed it knowing once they are paid everything goes through India for Customer support. Well The first machine has a bad...
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Anonymous
Anonymous

Just Had a conversation with Mark Ward He is a Solution Representative with Dell.I mentioned my concerns and that I wanted my money back for having an IT Professional set up ...

rollo2016
rollo2016

Thanks for the info.

1.0
#1036850
Reply to reviews
I ordered three pieces from Dell, a desk top computer, monitor and keyboard. After 2 weeks the keyboard showed up with no explanation as to the other parts. Contacted Dell, "order is on it's way" Two weeks later get 3 e-mails order is shipped then 4 e-mails saying...
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Anonymous
Anonymous

Avoid Dell At all costs, Just received the second laptop as the first Precision 5510 failed, now the same problem with the second glad I did not pay as of yet as I am in a p...

rollo2016
rollo2016

Good to know as I am in need of a new computer soon. Will avoid Dell.

1.8
I didn't like
  • Non english speaking reps and not being usa connected
#1028041
Reply to reviews
bought this laptop in august 2016 and it has died twice. motherboard and power supply changed twice. just died again, customer service is in India and no speakky the English. took 65 minutes to ask four questions that asked the same thing. mailed it back again and now...
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1.4
I liked
  • Promise
I didn't like
  • Product
#1023408
Reply to reviews

The worst support ever If you have a dell don't buy on site support The make you ship it in and support is from India with people that cause more problems to your computer I can't contact Dell in Texas or any other us city all us numbers divert to India and they will...
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Anonymous
Joanne

My first home computer, 15-20 years ago, was a Dell. And that was the last time I bought a Dell product. Had all these same problems. Finally wrote directly to Michael Dell. H...

1.0
I liked
  • Pissed
I didn't like
  • Dell support
#1021352
Reply to reviews
My XPS 8900 Dell Desktop has a set of mysterious problems that Dell can't do anything about. It often won't "wake up" after sleeping and needs to be powered down to restart; the monitor sometimes freaks out, flashing on and off till the computer is powered down; the...
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h.kitchener
h.kitchener

I assume you have Windows 10. If you upgraded from Win 7, then you made a mistake, mate. You can go back to Win 7, you know. If Win 10 came with your machine, you need to do s...

3.3
I liked
  • Politeness of technicians
I didn't like
  • Repeated ineffective attempts to correct my problem
#1011732
Reply to reviews

The worst product/customer service experience I've had since the front wheel fell off my Fiat. Laptop is 9 months old. It worked properly for 6. I've spent the remaining 3 months haggling on the phone, continually downloading the same operating program, being told to...
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Anonymous
Anonymous

Did you not contact Dell regarding it? After all its a new order right? Does not seem to be a good order experience!

Anonymous
Anonymous

Overall Dell is know to have a good customer service by off late things have been changing and a lot of negativity is surrounding their customer service and order experience t...

1.5
#1006763
Reply to reviews
In my experience, Dell will sell you a defective computer, promise to make repairs, as is demanded in their own warranty, and then continue to return a broken computer to you. I have spent hours on the phone troubleshooting with countless representatives, been lied to...
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1.0
I didn't like
  • Sells faulty hardware
  • Customer support - rude and ineffective
  • Customer support - lies
#1004439
Reply to reviews
I bought this Laptop for my children to do schoolwork. Advertised as 32 gigs which I thought would be big enough. A week after using it I get a message saying low disk space. Dell tells me that the 31 gig is part of the motherboard so I would need an external drive to...
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1.0
#1003886
Reply to reviews
Hi there, I bought a Dell Laptop brand new last year and have been trying for months to get them to fix it with no luck. They have finally identified that the machine is faulty, the want to refurbish it I want a brand new replacement, the saga continues. I really just...
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I liked
  • Social media service
I didn't like
  • Service and product
  • Company obviously dodging warranty service
  • Product
#993637
Reply to reviews