Dell Reviews

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I purchased a new Dell XPS 15, series 9500, in mid-June 2020 for my new small business. Since my purchase, I have had a series of minor issues but Dell was always able to fix the issue over the phone until 12/03/2020. On 12/03/2020, I contacted Dell because my computer...
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ID
#2327359 Review #2327359 is a subjective opinion of poster.
Location
Hazel Dell, Washington
Product
Dell Xps 15 9550 Laptop
Pros
  • Ease of ordering
Cons
  • Poor proiduct
  • Poor product with poor service
Loss
$1600
Preferred solution
Deliver product or service ordered

Difficulty making purchase

Dealing with non-native Americans. Difficulty with understanding and their refusal to transfer to someone I could deal with. I was planning to buy as I have owned Dell's for many years. But I ended up dealing with Lenovo and even their it was non-native.
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ID
#2324743 Review #2324743 is a subjective opinion of poster.
Location
Hamilton, Alabama
New Reviewer

Awful Experience

I purchased a brand new, latest model laptop for almost $1500. What I got was a dud. From the moment I started using it, I had problems, and the problems came one after another. I documented that I was on average having a major issue every week to two weeks. I spent hours and hours on the phone with tech support. Often after hours of them trying to fix a problem, they would find they couldn't fix it. Then they started to tell me that I have to PAY for tech support! And yes I did try to return it, but they refused, stating I only had 2 weeks from the order to do so, even though the device was clearly faulty. In a compromise, I asked that I could at least exchange for the same device, but one that actually worked. Again they refused. In the process, they were extremely rude and even hanged up on me multiple times. The fact is, customer care is in some far off land oversees. There's no accountability, clearly no training, and once they've got your money, no care. Do not think my experience is unique. Look at Better Business Bureau's site. It is full of complaints against Dell echoing mine. Look at the Headquarters site, again terrible reviews. Some worse than mine. One woman received a smashed device and they outright refused to refund or exchange. Another man, a NYC attorney, unfortunately, purchased about 30 devices for his business. They weren't functional. It had disastrous effects on his work, as he couldn't contact clients or access their case files. Again Dell did nothing about it nor cared in the least. In the end, I was fortunate to get my money back by disputing it through VISA. Do not buy Dell and if it's too late, dispute it.

User's recommendation: Do NOT buy Dell.

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ID
#2313085 Review #2313085 is a subjective opinion of poster.
Cons
  • Scammers
  • Non-existent customer service
  • Faulty defective device
Preferred solution
Stop the scamming and start operating as a legit business. Train your customer service team, monitor them, and have accountability.
New Reviewer

Lucky?

I bought an Inspiron 3583 notebook, I haven't paid yet, I need to work, I'm a teacher and I really need the computer working properly, but camera doesn't work, and the Dell attendant told me it's matter of lucky! He criticized my choice for the cheapest guarantee, I was shocked and disappointed.
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ID
#2302125 Review #2302125 is a subjective opinion of poster.
Location
Esteio, Rio Grande Do Sul
Preferred solution
Apology
New Reviewer

For getting the ordered laptop

Material not received. Waiting for the delivery boy

User's recommendation: When call received by the delivery boy our call is not received.

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ID
#2297272 Review #2297272 is a subjective opinion of poster.
Location
Bengaluru, Karnataka

Sick of big tech ripping people off

Bought a Del paid cash Battery is defective The hard drives are also defective They only replace w the same battery POINTLESS .... Port is defective, drivers wont load, horrid customer service Refusal to give money back even w receipt. 7 mos old ..... still under warranty ....On phone from 9 am to 5 pm w a hurry up and wait for call after failed calls transfers and we'll get back to you when its convenient FOR THEM... I DONT SIT ON MY PHONE IM NOT A MILLENNIAL I HAVE A LIFE AND A JOB AND CANT ALWAYS HAVE MY PHONE ON ME HORRID CO HORRID Customer SERVICE CANT UNDERSTAND HALF OF THEM Not their fault, they get paid pennies on the American dollar (slave wages) and they do the best they can to communicate w heavy accents Horrid co horrid dont ever buy a Dell product Defective cheap terrible products ..... RUN AROUND RUN AROUND ALL DAY FOR THE LASY 3 DAYS ...... They could give two spits and a flock about their clients once they have your money RUN LIKE *** AND BUY A LENOVO ..... CANT REFUND MONEY OR WONT REPLACE ON A PRODUCT THEY KNOW IS DEFECTIVE AND EVEN IF THEY DO REPLACE THE BATTERY ITS GONNA FAIL AGAIN BUT BY THEN MY WARRANTY WIL BE UP AND THEY KNOW THIS ............BAIT AND SWITCH......... AND YOU'RE SCREWED

User's recommendation: NEVER BUY A DELL EVER ITS A PIECE OF ***.

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ID
#2267547 Review #2267547 is a subjective opinion of poster.
Location
Victorville, California
Product
Dell Inspiron 15 3000 Laptop

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Verified Reviewer
New Reviewer

Dell is not able to delivered purchased goods

While Corona I needed the microphone in my Dell XPS 15. But it appeared to be not working. Dell didn't want to come along. Software employer on the phone with actual no knowledge other then knowing how to install drivers, didn't get it fixed. So they gave me a 50 $ bones to by a separate microphone in the Dell webshop. I didn't want that, I had invested full warranty and expected that the microphone should be repaired within 1 day. It took a week before they got to the conclusion I had to buy a separated microphone. Thus I ordered a microphone in their webshop. It responded with a delevery tom of 4 weeks. Stupid people, which company has a webshop in which a simple microphone needs 4 weeks to be delivered. But that was not all. I received it after 3 months!!!

User's recommendation: do not trust Dell.

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ID
#2240373 Review #2240373 is a subjective opinion of poster.
Product
Dell Laptop
Cons
  • Despite additonal warranty no repair
  • People at dell have very little knowlegde
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Bad service and personal not interested and very very little knowlegde

After one week after receiving my new Dell XPS 15, it stopped working. I had additional warranty, so I thought no problem. However, 3 serviceman came along but could not fix it. After I told them that advanced investigation was needed, there became some action. I wanted a new one in stead of those incompetent service people. But no, they got it and sent it to a repair service point. They refused to deliver a new one, and thus it lasted nearly TWO MONTH's before I got my laptop back. No sorry, nothing. Further to be noticed I bought several laptops by Dell. About half of it had problems. so conclusion is that Dell sells rubbish.

User's recommendation: do not buy Dell, only money counts.

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ID
#2240345 Review #2240345 is a subjective opinion of poster.
Service
Dell Customer Care
Pros
  • Nice design
Cons
  • Bad service
  • Little knowlegde of employers
  • Only money counts
Preferred solution
Apology

Disappointed

Disappointed that my new lap ;top does not have a keyboard with lights on it
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ID
#2239327 Review #2239327 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

Missing boot ssd

Ordered a Precision 5820 T workstation. It was delivered without a boot SSD drive. Notified Dell Customer Care (CC) three days after receiving machine. CC by automated email four days later. One week later I was advised my problem was a technical one and transferred to Technical Support (TS). After 40 minute discussion with M. Navarro, I was told a replacement would be shipped and to return the defective machine in the shipping box. M. Navarro was contacted three times with no reply for two weeks. Re-contacted CC and provided copy of invoice #104******** showing I paid for a boot SSD and packing ship that stated no SSD was included. After posting my original Pissed Con., on September 17. 2020 Sharon_mary@***.com contacted me and apologized for the delay. She is an inside sales Representative. I provided her a copy of the invoice and packing slip. There has been no further communication with Dell. Now I am past the 30 day return policy with a computer I did not order. Will file suit for cost of the 5820 T and request punitive damages. Incidentally, Dell does not sell a 5820 T without a boot SSD.

User's recommendation: Buy HP. If Dell, check graphic card, boot drive, storage drive and CPU to make sure your machine is what you ordered.

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ID
#2225959 Review #2225959 is a subjective opinion of poster.
Product
Dell Desktop Computer
Preferred solution
Deliver product or service ordered
New Reviewer

Bad customer service

Extremely bad customer service. I had an issue with the computer after I got the computer from dell repair. I called like 10 times to fix the issue. They put me on hold and then disconnect the line everytime. Extremely disappointed and now I have to get help from somewhere else to fix the issue.

User's recommendation: I dont reccomend.

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ID
#2210103 Review #2210103 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Expensive and poor quality

I have brought Dell Inspiron 7373 with Memory: 8 GB Processor: Intel(R) Core(TM) i7-8550U on 18.Aug.2018 at SGD2,228. The next year (05.Oct.2019) I encountered smoke came out from SD card slot. On 10.Apr.2020 the adaptor caused my house power trip and then on 6.Jul.2020, the battery got problem need to change. The battery changing enquiry sent more than 2 months (from 6.Jul.2020 till now) I did not receive any update from Dell team. They are selling the products in Singapore but their technical team in Malaysia. After your laptop warranty expired, their staff not even bother to attend you.

User's recommendation: don't buy their product if no technical service centre in your country.

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ID
#2203075 Review #2203075 is a subjective opinion of poster.
Cons
  • Wasted my time & money due to their gross negligence
  • Dells lack of customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Lack of replacement part

Ordered a gaming wireless mouse. Charging cord broke after 9 months, and they do not have a replacement cord. Only option is order a new mouse. Customer service is TERRIBLE!
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ID
#2200480 Review #2200480 is a subjective opinion of poster.
Cons
  • Extremely poor customer service
  • Repacement parts not available
Loss
$100
Preferred solution
Option to buy new cord

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Verified Reviewer
New Reviewer

Resolved: Not recived my laptop

Update by user Oct 22, 2020

Company fixed the issue and I have been provided with product or service ordered. they ship product.

Original review posted by user Sep 22, 2020
The worst customer service EVER! I spent 46000 INR ordering a laptop that was never delivered. The shipping tag shows it never left. Dell customer care is NOTHING! I have spent 4-5 hours on hold in total, been disconnected 6 times and received NO phone calls back. I have filed online complaints but again, my Indian agent cannot help.

User's recommendation: never purchase from dell website.

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Resolved
ID
#2183582 Review #2183582 is a subjective opinion of poster.
Service
Dell Shipping Service
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Poor customer service

Update by user Oct 21, 2020

I have mailed Dell several times they have ignored all my mail. Its sad I wish I knew to expect this from a company that I considered to be reputable.

Original review posted by user Sep 21, 2020
Dell technical support took the monitor I purchased from Office depot and provided me one that does not work and now I cannot get replacement as they purposely did not register it, to show no record of it so as a customer I ma out of pocket fore the monitor I purchased. Dell Support sucks they transfer you from dept to dept in an effort that you will give up. you will spend hours waiting in queue,

User's recommendation: Never purchase Dell products.

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ID
#2182891 Review #2182891 is a subjective opinion of poster.
Pros
  • Great at promoting their products
Cons
  • Customer service was horrible
  • Poor customer support in providing proper resolutions
  • Unable to provide resolution to customer
Loss
$75
Preferred solution
Let the company propose a solution