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I purchased a Dell computer/printer combo about one and a half years ago. I have had constant problems, especially with the printer. I have been making the regular required monthly payments since purchase and yet with my monthly payment, the interest is as much or more...
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1.7
I liked
  • Bad hardware terrible support
I didn't like
  • Customer support - rude and ineffective
#885689
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Purchased over one year ago with all the upgrades. Hard drive went out. Battery went out. Dell replaced the hard drive but no reimbursement for tec people to transfer everything. They would not even talk about the battery, which was never in use. This machine is...
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I've been working extensively with computers for the last 25 years. First, as an ACAD Drafter, then as a web designer. So I've had a lot of experience with different computer brands. When Dell first came out they were wonderful! Their customer service rocked and their...
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1.5
I liked
  • Having a laptop
I didn't like
  • No support after warranty
  • Customer support - rude and ineffective
  • Faulty products
#879689
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Bought this unit from Dell Outlet refurbished. Used it for one day, not starting at all the next. Called Dell tech support and diagnosed it as a serious hardware issue(motherboard?). Asked if I want to send it for repair, opted for a full refund as I only had it for 2...
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3.1
I didn't like
  • Problems with computer right out of the box
#870518
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Purchased new computer system and had defective speakers. After 30 minutes on phone and being transferred three times they cut me off. I was told I had to purchase new speakers for the system, that the speakers were not under warranty. The speakers were defective...
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1.1
I didn't like
  • Incompetent customer service
  • Service and product
#865407
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Dell - Alienware Graphics Amplifier GTX 970 Bundle didn't include the GTX 970
I was waiting for a sale to purchase an Alienware Graphics Amplifier and when I saw it was bundled with a GeForce GTX 970 I decided to pull the trigger. Great deal! Except the bundle was no bundle at all, only the Amplifier was shipped. I was told by support that it...
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2.3
Product
I didn't like
  • Did not get what advertised
#862171
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I am very displeased with the service I have received from Dell on multiple levels. On 04/12/16 my old Dell laptop died. I’d had it since 2010 and it gave me years of service. I have purchased several laptops after that from Dell as gifts for my daughter and Boyfriend...
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Anonymous

Anonymous At least you got to talk to people in India.

1.0
I liked
  • Having a laptop
I didn't like
  • Not having a laptop for 2 months thanks to dell
#861601
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I sent my laptop, which was still under warranty, to Dell for repairs. They replaced the screen and claimed that it was not covered by the warranty so they charged me $269.00. Then they sent my laptop to the wrong address and I never received it. I went back and...
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1.1
I didn't like
  • Customer support
  • Dell lost my laptop
#856262
Reply to reviews
I purchased a Dell XPS 15 9550 in the amount of $1843.61 on 3/31/16 my order # is 969134366. The laptop has never worked correctly since the day I received it. I have had multiple problems with the unit rebooting by itself, the docking station never working correctly....
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Owned Dells for 20+years. Had good luck with machine but just bought $1300 worth including a downloaded(?) Adobe elements software. Not with the machine (neither was a shred of paper work). Called India and after several transfers did get them to download. Next day...
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5.0
I liked
  • Quality of product
I didn't like
  • Worst order system
#854553
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