Dell Reviews

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Dell totally unresponsive to online fraud complaints!

On 1/22/08 five unauthorized charges were made to my credit card. One of these was by Dell Computer. My only recourse now is to sue Dell because the are TOTALLY unresponsive to repeated questions about this charge. The ONLY humans I can reach to talk to are in a call center somewhere on the Indian subcontinent, and they claim they can give me no information. I have left my contact information three times for their (supposed) fraud dept. to call be back. Two months, still waiting. The bank which issued the credit card has also been unable to obtain any information from Dell. My advise is.... Buyer beware, Dell doesn't care!
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2 comments
#234459

I have a similar situation and Dell Financial Services asked for my social security number. Other Dell numbers I called say they never ask for the social security number.

#29981

I was cheated by Dell Financial Services for a part (Laptop Battery) that I ordered in May 2008. The customer service representative asked me to switch over to the Dell Financial Services asked me to open up a credit account to get a better deal.

However, I did not receive the product and was charged for it. Also, I got a letter from Dell stating that I have a problem in my account for which the services have been declined. The Dell debt collection department kept on harassing me to pay back the money owned without spending time with me with respect to find out why I didn't receive the part. They kept on calling me with black calls from India.

Finally, I decided to pay back the amount owned along with the penalty to get rid of Dell. I have been quite surprised to know that I am not unique here.

NY state has filled a case against Dell for cheating customers by not providing them the promised services. I will not buy a product from this company any more.

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ID
#116872 Review #116872 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
New Reviewer

Dell does not honor their warranty

One week after delivery of a computer from Dell Direct, the hard drive went bad. Dell agreed that it was defective and sent out a technician to install a new hard drive. Nothing has worked correctly since. Dell refuses to refund money or replace the defective computer. I've spent hours talking to people around the world who do not know what they are talking about. They treat me like I'm *** and some are downright nasty. I've got some of the logs from chats with Dell and it's laughable. Their technical personnel act like they are from another planet. I cannot put the computer on standby - it goes into power save mode and cannot be turned on or turned off. Now the case is turned over to someone in India who says he will call me on Sunday and my whole system will be reinstalled - probably by me. I did not pay almost $1000 for a computer to have to reinstall the system and spend hours of my time getting a terrible product to work. I will never purchase another Dell product. Their techical service is a joke and their computers are junk - unlike their computers of the past.
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3 comments
#426662

Dell gave a new replacement 5110 and willnot honer warrantry..called 9 times and get disconnected everytime.. dell page shows home express warranty in affect for 120more days .. This is dells company showing it does't give a ***, now longer base in us outsouring everythig

#426661

Dell gave a new replacement 5110 and willnot honer warrantry..called 9 times and get disconnected everytime.. dell page shows home express warranty in affect for 120more days .. This is dells company showing it does't give a ***, now longer base in us outsouring everythig

#9867

I purchased 5 Dells within the last 3 years. Two of them crashed under warranty and Dell would not fix them. I will NEVER buy another Dell product again.

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ID
#116779 Review #116779 is a subjective opinion of poster.
Location
Southfield, Michigan
Product
Dell Desktop Computer
New Reviewer

Dell xps computer fire !

I purchased a Dell xps 200 in 2006. I turned on my computer as I did every morning. I left the room and came back to find that my office was full of smoke. My Dell computer was on fire ! Dell went on to tell me that I didn't have the correct warrenty to cover a fire. I received what I was told would be a new Dell xps 210, but looking at the tags it was built in 2007. So consumer beware, please be sure to unplug your computer when not is use. If I hadn't been home, my house and animals would have been burned up.
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ID
#116648 Review #116648 is a subjective opinion of poster.
Location
Lincoln, Nebraska
Loss
$1500

Dell Computers

Don't buy a Dell Computer. I recently bought two Dell computers, an Inspiron 1720 and an XPS 1730. They were purchased through a Dell outlet that Dell subsequently closed. Neither computer would shut down after startup. The computers had not been checked for functionality before shipment. The problem was a conflict bteween Trend Micro and Vista software. Dell Technical Support was not able to solve the problem after several days of frustrration in trying to get help. My last contact was the "advanced" Technical Support in Manila. Dell has a closed circuit firewall that perpetually sends you back to Technical Support that is incompetent.
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1 comment
#1174619

Dell is the worst. They are crooked ***.

ID
#114834 Review #114834 is a subjective opinion of poster.
Location
Lakewood, Colorado
Service
Dell Technical Support
New Reviewer
I have been a customer in good standing with Dell since December 2006. Up until writing this letter, I have been very satisfied with the purchases and support I have received from your company. Recently a block has been placed on my account for no apparent reason. I...
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6 comments
#38726

Same thing here. I was approved for $5000 and spent $3000 and have been paying $200/month since then.

never been late or anything and I have real good credit. I have no more credit!

Is this legal?

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ID
#114740 Review #114740 is a subjective opinion of poster.
Location
Columbus, Ohio

Computer

I paid the full price after the voucher and never got the computer and software. called and they don't know where it is. so what do i do now i am out over $300. is there anyone to help me on this problem please e-mail me at nicknpam@***.com. it was for daughter for school. and she is the one really paid for it. school is very importtant to her and she thought it would help her od her school work. I as a mother of 3 kid i really can't just go out and pay for one don't really have the money and wal-mart has no layaway anymore.
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1 comment
#4576

ALL of the States in the USA have a "Consumer Frauds" Division of their Attorney General's or State's Attorney's Office in the State Capitol .

Most of these do really good jobs and can be of assistance .....

Perhaps you need to contact your nearest Consumer Frauds Office .

Also; Many newspapers and Television Stations have "Consumer Advocates" Sections /workers ... Contact your local Tv Stations and Newspaper for info ......

Good Luck ...

ID
#114462 Review #114462 is a subjective opinion of poster.
Location
Sequim, Washington
Product
Dell Laptop
Loss
$300
New Reviewer

Dell Printer

I received a Dell printer without the correct electrical cord. I can't get past the customer service which I assume is in India somewhere. I keep having to go back and forth with customer service who do not even read my e-mails. I get more upset with every response, which has nothing to do with my original request. I expect them to at least read my e-mails to customer service and write a reply that is related to my request for service. I think I have the right to get a printer that includes an electrical cord so it will operate. Is this too much to ask?
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ID
#114001 Review #114001 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$300

Charging me for their mistake

They offered me 12 month SAC financing but then decided not to. I returned the system and they continue to bill me for it. Hours on the phone and 3 times they told me they had fixed the billing errors. Honestly this is the worst company I have ever dealt with. I despise being cheated and lied to. Each time I speak with them they don't have any info on the previous calls and I have to start from scratch. I have given on on actually solving the problem. I am waiting to see what happens to this horrible company.
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1 comment
#4991

Dell is a great company but never, never get involved with Dell financials! They are simply thave the worst business ethics of any place I have dealt with. They are cheats and liars

ID
#113657 Review #113657 is a subjective opinion of poster.
Location
Greensboro, North Carolina

Dell Computer

Dell has intentionally constructed a brain damaging customer “support” obstacle course … - starting with an endless series of phone prompts, - moving on to messages like “sorry our system is down, please call back later” or “we are currently experiencing technical difficulties, please try again later” or “your wait time may exceed 10 minutes”, - of course there are countless deliberate disconnects, - more brain damaging repeated requests for the same information, - mind boggling inter-departmental referrals/finger pointing, - being given other Dell support numbers that don’t work … all adding up to literally days and days and days of frustration .... carefully crafted to make you go insane and stop calling because it is sooo unbelievably difficult and painful to actually resolve anything ... enough to make even the most serene Buddhist Monk go completely postal.
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1 comment
#461377

I've owned a number of Dell's. They used to be professional and trustworthy.

Now they're just "too big for their britches".

When this one dies, as I'm certain it soon will, I intend to take it apart in as many pieces as possible, make the 4 hr. drive to Austin, and dump it with the printer and router in the main lobby of Dell Headquarters.

ID
#113324 Review #113324 is a subjective opinion of poster.
Location
Bangkok, Krung Thep
Service
Dell Technical Support

Avoid Dell Computer Financing!!!!!

I purchased a laptop computer from Dell over a year ago. I have been paying the monthly bills on time, and usually even pay over the minimum amount. I also had my warranty extended, which may have led to the following problem: I found out a couple of weeks ago when I got my bill that instead of the usual finance charges of around 4 dollars, that I was now being billed 196.86!!! I called their service rep who told me that I was billed this outrageous amount because my promotion plan had ran out. I thought that the whole reason I began to be billed 4 bucks a month in finance charges in the first place, was because my promo plan had already run out after the first year had ended. But their rep told me that was a separate finance charge for “service calls”!?!? I was never told that I would be getting finance charges for service calls!! and it DOES NOT SAY THIS ON MY BILL!!! Also, I dont remmember even making any service calls!? If I was in danger of being billed almost 2 hundred dollars in finance charges then why did the bill before this one say that I WAS ONLY DUE TO PAY A MINIMUM AMOUNT OF 20 DOLLARS!?! Was Dell deliberately trying to mislead me so that they could hit me with a 196.86 bill!? What I had to do was go ahead and pay off the rest of the bill—which is what I could have done a long time ago had I known about this scheme. A Dell rep did eventually get back to me and told me there was nothing that they were going to do about it because everything that I was supposed to know was written in thin small gray fine print that was hidden on the BACK of the bill. Please help.
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ID
#112836 Review #112836 is a subjective opinion of poster.
Location
Portland, Oregon
Product
Dell Laptop
New Reviewer

Dell lies to avoid refund.

I purchased a computer from Dell. 20 days after invoice the hard drive when bad. Dell agrees. Sent new hard drive. When I realized I was going to lose all my data I requested a full refund. Dell offered, instead, to give new HD and pay to have my data restored. NOW they are refusing. They agree I was offered the payment but now refuse to give it and say I am not passed the deadline to get a full refund. I got an American English speaking operator FROM DELL on the phone and she "rode" with me through several layers of different departments. I think SHE was shocked at the run around and spin that I got.
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ID
#112662 Review #112662 is a subjective opinion of poster.
Location
Monroe, Louisiana
New Reviewer

Dell computers double billed for a computer and dragging feet to give money back.

A friend of ours ordered a computer and printer and used paypal. Dell charged him twice for the computer and printer and now he's out $1,000 until they decide to reimburse him. This man was homeless and is in a wheelchair. And he will be homeless again if the money isn't returned. I was on a bank account with him and they took $600 out of my account because he was overdrawn. Michael is going to hear from our lawyer! We have also talked to the state consumer affairs. Anyone have this happen with Dell? Beware of Dell! Joanne
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1 comment
#129131

I had purchased a 07 honda civic in july of 2007. 62,000 Miles and only two and a half years i have a cracked block.

Coolant leaking from beneath my car caught my attention. I thought it might be a loose hose or even cracked. 45 minutes later after having the dealership look under the hood, I have an estimate of 4,568.98$!! They said the enging block had a crack and was in need of a replacement.

How can this be?!

Then come to realize that im not the only one. Can we please discuss this issue.

ID
#112654 Review #112654 is a subjective opinion of poster.
Location
Norcross, Georgia

Dell Deceptive Practices

I am lucky I live in NY as our atty general has filed a suit against Dell and its deceptive practices. My desktop (CPU only, I did not need the rest) which I paid a steep price for died soon after being received. A tech was sent out and my hard drive was replaced with a refurbished one. I paid for a new one. The refurbished drive is corrupt. I have contacted the atty general. If you live in NY and have a Dell problem, contact Andrew Cuomo atty general. The law suit covers bait and switch (refurbished rather than new replacesments) fraud (Dell Financial Services), unhoroned warranties and more.
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1 comment
#3380

Your warranty states that they can use refurbished, used, or recycled parts to repair your system. NOT NEW parts.

Read the warranty that came with the system, you agreed to this when you turned the system on.

Better to get a HP/compaq next time.

ID
#111772 Review #111772 is a subjective opinion of poster.
Location
Brooklyn, New York
Product
Dell Desktop Computer

Dell financing

I bought a DELL INSPIRON from Dell with the intent of 90 days no payments or interest.I got a bill less than 2 weeks after the laptop arrived saying my payment was due in 10 days! I called Dell Financial and told the rep. I had 90 days,he said (in very broken English)we are not a bank and do not just give money away,you must pay what you owe. I asked to speak to his supervisor and he said he is.and it didn't matter. I asked him where he was and he said where I couldn't see him..This was outrageous.
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ID
#110215 Review #110215 is a subjective opinion of poster.
Location
Reston, Virginia
New Reviewer

Dell Black Friday Scam 2007

I was Christmas shopping online on Black Friday for a gift for my Husband & being a long time customer of Dell of numerous high ticket items I was searching their site for the perfect gift 4 my Husband (TV) & came upon an ad for a Sony Bravia KDL 46inch LCD HD-TV...the page I found this on did not have an advertised price so I clicked on the "ON SALE NOW, click to see YOUR Price" which popped up "Your lowest price" $699.00. Instead of ordering online I decided to speak to a sales rep so I could confirm that this is a new product as opposed to refurbished & that the price on the ad is exactly matching the product without any hidden fees, besides shipping. I spoke to a sales rep named "Princess" I asked 4 her extension in case I had any further questions, which she gave me & after both of us making a verbal contract repeating exactly the item I was purchasing/price/addt. shipping cost/delivery time & my authorization to charge my Dell Preferred Account. Everything seemed fine until 2 weeks later when I was delivered a 26in TV...which I refused delivery stating wrong size & immediately attempted to contact the sales rep whom I made the contract with @ her "personal extension" but after speaking to Dozens of svcs reps from every continent its obvious another lie is being able to call your rep back if I have any further questions, they offered to credit my account & sell me the correct size TV with a 10% discount!!!! I demanded the correct TV for the advertised price immediately for delivery before Xmas & to honor the verbal contract made on Black Friday...which they refused although stating it was totally their fault due to a product ID error....I DON’T READ PRODUCT IDs!!!! I have spoken to Dozens of tiny cust svcs reps from all countries, wasted many hours of my cell phone minutes, missed an entire evening of work due to stress (I'm 8mo pregnant), I have all the paperwork (incld. the fake ad which enticed me to make a purchase) and even recorded a couple stressful conversations with svcs reps admitting Dell’s fault!!!! I am a long standing customer of Dell with Many high ticket purchases, I make above the min monthly pmnt and this is the treatment I get....A SCAM! I honestly did not want this matter to escalade to court & the Media...but that is Exactly where this is going if I do not receive satisfaction in this matter…the resolution to Dell’s shameful scam is to simply, Immediately Express Deliver the correct Sony Bravia KDL 46 inch LCD-HD TV for delivery before Christmas & in addition to that I also deserve the APR and Finance charges to be set @ 0.00%/$0.00…with No Expiration… and $1000 credit to my account…effective immediately.
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ID
#109042 Review #109042 is a subjective opinion of poster.
Location
Norristown, Pennsylvania