Most helpful reviews first
A friend of ours ordered a computer and printer and used paypal. Dell charged him twice for the computer and printer and now he's out $1,000 until they decide to reimburse him. This man was homeless and is in a wheelchair. And he will be homeless again if the money...Read more
I received a Dell printer without the correct electrical cord. I can't get past the customer service which I assume is in India somewhere. I keep having to go back and forth with customer service who do not even read my e-mails. I get more upset with every response, which has nothing to do with my original request. I expect them to at least read my e-mails to customer service and write a reply that is related to my request for service. I think I have the right to get a printer that includes an electrical cord so it will operate. Is this too much to ask?
Dell in Phoenix, Arizona - LOGGING IN TO SEE MY ACCOUNT
Everytime I try to log in with my account number the message I get is that is not a valid number. I took the number off of my lay-a-way receipt for my DELL laptop computer. I send my payments in time so please help me. I am paying in good faith that I will have the computer. Please let me know what is going on. I don't want to try to buy anything else until I see how you handle this and how fast you guys send out the merchandise. Thank you very much. Debra Sue Casey
Freaking DELL and their Customer Service
I hope these guys will go bankrupt...My story is too long to be written and I think that you will get bored anyhow. Therefore, all I can say is that I spent over 1 week and over 25 e-mails and over 10 h of my time with these INCOMPETENT ppl and they couldn't do ANYTHING about my case. I am returning the item and hopefully I will get my money back! I think I had my lesson with them and the PC world. Apple has an IMPECCABLE customer service and I should have gone first with them. PERIOD
Dell lies to avoid refund.
I purchased a computer from Dell. 20 days after invoice the hard drive when bad. Dell agrees. Sent new hard drive. When I realized I was going to lose all my data I requested a full refund. Dell offered, instead, to give new HD and pay to have my data restored. NOW they are refusing. They agree I was offered the payment but now refuse to give it and say I am not passed the deadline to get a full refund. I got an American English speaking operator FROM DELL on the phone and she "rode" with me through several layers of different departments. I think SHE was shocked at the run around and spin that I got.
Dell Black Friday Scam 2007
I was Christmas shopping online on Black Friday for a gift for my Husband & being a long time customer of Dell of numerous high ticket items I was searching their site for the perfect gift 4 my Husband (TV) & came upon an ad for a Sony Bravia KDL 46inch LCD HD-TV...the page I found this on did not have an advertised price so I clicked on the "ON SALE NOW, click to see YOUR Price" which popped up "Your lowest price" $699.00. Instead of ordering online I decided to speak to a sales rep so I could confirm that this is a new product as opposed to refurbished & that the price on the ad is exactly matching the product without any hidden fees, besides shipping. I spoke to a sales rep named "Princess" I asked 4 her extension in case I had any further questions, which she gave me & after both of us making a verbal contract repeating exactly the item I was purchasing/price/addt. shipping cost/delivery time & my authorization to charge my Dell Preferred Account. Everything seemed fine until 2 weeks later when I was delivered a 26in TV...which I refused delivery stating wrong size & immediately attempted to contact the sales rep whom I made the contract with @ her "personal extension" but after speaking to Dozens of svcs reps from every continent its obvious another lie is being able to call your rep back if I have any further questions, they offered to credit my account & sell me the correct size TV with a 10% discount!!!! I demanded the correct TV for the advertised price immediately for delivery before Xmas & to honor the verbal contract made on Black Friday...which they refused although stating it was totally their fault due to a product ID error....I DON’T READ PRODUCT IDs!!!! I have spoken to Dozens of tiny cust svcs reps from all countries, wasted many hours of my cell phone minutes, missed an entire evening of work due to stress (I'm 8mo pregnant), I have all the paperwork (incld. the fake ad which enticed me to make a purchase) and even recorded a couple stressful conversations with svcs reps admitting Dell’s fault!!!! I am a long standing customer of Dell with Many high ticket purchases, I make above the min monthly pmnt and this is the treatment I get....A SCAM! I honestly did not want this matter to escalade to court & the Media...but that is Exactly where this is going if I do not receive satisfaction in this matter…the resolution to Dell’s shameful scam is to simply, Immediately Express Deliver the correct Sony Bravia KDL 46 inch LCD-HD TV for delivery before Christmas & in addition to that I also deserve the APR and Finance charges to be set @ 0.00%/$0.00…with No Expiration… and $1000 credit to my account…effective immediately.
Don't buy a Dell Computer. I recently bought two Dell computers, an Inspiron 1720 and an XPS 1730. They were purchased through a Dell outlet that Dell subsequently closed. Neither computer would shut down after startup. The computers had not been checked for...Read more
I paid the full price after the voucher and never got the computer and software. called and they don't know where it is. so what do i do now i am out over $300. is there anyone to help me on this problem please e-mail me at firstname.lastname@example.org. it was for daughter...Read more
Dell has intentionally constructed a brain damaging customer “support” obstacle course … - starting with an endless series of phone prompts, - moving on to messages like “sorry our system is down, please call back later” or “we...Read more
Avoid Dell Computer Financing!!!!!
I purchased a laptop computer from Dell over a year ago. I have been paying the monthly bills on time, and usually even pay over the minimum amount. I also had my warranty extended, which may have led to the following problem: I found out a couple of weeks ago when I got my bill that instead of the usual finance charges of around 4 dollars, that I was now being billed 196.86!!! I called their service rep who told me that I was billed this outrageous amount because my promotion plan had ran out. I thought that the whole reason I began to be billed 4 bucks a month in finance charges in the first place, was because my promo plan had already run out after the first year had ended. But their rep told me that was a separate finance charge for “service calls”!?!? I was never told that I would be getting finance charges for service calls!! and it DOES NOT SAY THIS ON MY BILL!!! Also, I dont remmember even making any service calls!? If I was in danger of being billed almost 2 hundred dollars in finance charges then why did the bill before this one say that I WAS ONLY DUE TO PAY A MINIMUM AMOUNT OF 20 DOLLARS!?! Was Dell deliberately trying to mislead me so that they could hit me with a 196.86 bill!? What I had to do was go ahead and pay off the rest of the bill—which is what I could have done a long time ago had I known about this scheme. A Dell rep did eventually get back to me and told me there was nothing that they were going to do about it because everything that I was supposed to know was written in thin small gray fine print that was hidden on the BACK of the bill. Please help.
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