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Dell Computer

Dell has intentionally constructed a brain damaging customer “support” obstacle course … - starting with an endless series of phone prompts, - moving on to messages like “sorry our system is down, please call back later” or “we are currently experiencing technical difficulties, please try again later” or “your wait time may exceed 10 minutes”, - of course there are countless deliberate disconnects, - more brain damaging repeated requests for the same information, - mind boggling inter-departmental referrals/finger pointing, - being given other Dell support numbers that don’t work … all adding up to literally days and days and days of frustration .... carefully crafted to make you go insane and stop calling because it is sooo unbelievably difficult and painful to actually resolve anything ... enough to make even the most serene Buddhist Monk go completely postal.
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Location
Bangkok, Krung Thep
Review #113324 is a subjective opinion of poster.
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Avoid Dell Computer Financing!!!!!

I purchased a laptop computer from Dell over a year ago. I have been paying the monthly bills on time, and usually even pay over the minimum amount. I also had my warranty extended, which may have led to the following problem: I found out a couple of weeks ago when I got my bill that instead of the usual finance charges of around 4 dollars, that I was now being billed 196.86!!! I called their service rep who told me that I was billed this outrageous amount because my promotion plan had ran out. I thought that the whole reason I began to be billed 4 bucks a month in finance charges in the first place, was because my promo plan had already run out after the first year had ended. But their rep told me that was a separate finance charge for “service calls”!?!? I was never told that I would be getting finance charges for service calls!! and it DOES NOT SAY THIS ON MY BILL!!! Also, I dont remmember even making any service calls!? If I was in danger of being billed almost 2 hundred dollars in finance charges then why did the bill before this one say that I WAS ONLY DUE TO PAY A MINIMUM AMOUNT OF 20 DOLLARS!?! Was Dell deliberately trying to mislead me so that they could hit me with a 196.86 bill!? What I had to do was go ahead and pay off the rest of the bill—which is what I could have done a long time ago had I known about this scheme. A Dell rep did eventually get back to me and told me there was nothing that they were going to do about it because everything that I was supposed to know was written in thin small gray fine print that was hidden on the BACK of the bill. Please help.
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Location
Portland, Oregon
Review #112836 is a subjective opinion of poster.
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Dell lies to avoid refund.

I purchased a computer from Dell. 20 days after invoice the hard drive when bad. Dell agrees. Sent new hard drive. When I realized I was going to lose all my data I requested a full refund. Dell offered, instead, to give new HD and pay to have my data restored. NOW they are refusing. They agree I was offered the payment but now refuse to give it and say I am not passed the deadline to get a full refund. I got an American English speaking operator FROM DELL on the phone and she "rode" with me through several layers of different departments. I think SHE was shocked at the run around and spin that I got.
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Author
Location
Monroe, Louisiana
Review #112662 is a subjective opinion of poster.
1 comment

Dell computers double billed for a computer and dragging feet to give money back.

A friend of ours ordered a computer and printer and used paypal. Dell charged him twice for the computer and printer and now he's out $1,000 until they decide to reimburse him. This man was homeless and is in a wheelchair. And he will be homeless again if the money isn't returned. I was on a bank account with him and they took $600 out of my account because he was overdrawn. Michael is going to hear from our lawyer! We have also talked to the state consumer affairs. Anyone have this happen with Dell? Beware of Dell! Joanne
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Author
Location
Norcross, Georgia
Review #112654 is a subjective opinion of poster.
1 comment

Dell Deceptive Practices

I am lucky I live in NY as our atty general has filed a suit against Dell and its deceptive practices. My desktop (CPU only, I did not need the rest) which I paid a steep price for died soon after being received. A tech was sent out and my hard drive was replaced with a refurbished one. I paid for a new one. The refurbished drive is corrupt. I have contacted the atty general. If you live in NY and have a Dell problem, contact Andrew Cuomo atty general. The law suit covers bait and switch (refurbished rather than new replacesments) fraud (Dell Financial Services), unhoroned warranties and more.
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Location
Brooklyn, New York
Review #111772 is a subjective opinion of poster.
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Dell financing

I bought a DELL INSPIRON from Dell with the intent of 90 days no payments or interest.I got a bill less than 2 weeks after the laptop arrived saying my payment was due in 10 days! I called Dell Financial and told the rep. I had 90 days,he said (in very broken English)we are not a bank and do not just give money away,you must pay what you owe. I asked to speak to his supervisor and he said he is.and it didn't matter. I asked him where he was and he said where I couldn't see him..This was outrageous.
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Author
Location
Reston, Virginia
Review #110215 is a subjective opinion of poster.
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Dell Black Friday Scam 2007

I was Christmas shopping online on Black Friday for a gift for my Husband & being a long time customer of Dell of numerous high ticket items I was searching their site for the perfect gift 4 my Husband (TV) & came upon an ad for a Sony Bravia KDL 46inch LCD HD-TV...the page I found this on did not have an advertised price so I clicked on the "ON SALE NOW, click to see YOUR Price" which popped up "Your lowest price" $699.00. Instead of ordering online I decided to speak to a sales rep so I could confirm that this is a new product as opposed to refurbished & that the price on the ad is exactly matching the product without any hidden fees, besides shipping. I spoke to a sales rep named "Princess" I asked 4 her extension in case I had any further questions, which she gave me & after both of us making a verbal contract repeating exactly the item I was purchasing/price/addt. shipping cost/delivery time & my authorization to charge my Dell Preferred Account. Everything seemed fine until 2 weeks later when I was delivered a 26in TV...which I refused delivery stating wrong size & immediately attempted to contact the sales rep whom I made the contract with @ her "personal extension" but after speaking to Dozens of svcs reps from every continent its obvious another lie is being able to call your rep back if I have any further questions, they offered to credit my account & sell me the correct size TV with a 10% discount!!!! I demanded the correct TV for the advertised price immediately for delivery before Xmas & to honor the verbal contract made on Black Friday...which they refused although stating it was totally their fault due to a product ID error....I DON’T READ PRODUCT IDs!!!! I have spoken to Dozens of tiny cust svcs reps from all countries, wasted many hours of my cell phone minutes, missed an entire evening of work due to stress (I'm 8mo pregnant), I have all the paperwork (incld. the fake ad which enticed me to make a purchase) and even recorded a couple stressful conversations with svcs reps admitting Dell’s fault!!!! I am a long standing customer of Dell with Many high ticket purchases, I make above the min monthly pmnt and this is the treatment I get....A SCAM! I honestly did not want this matter to escalade to court & the Media...but that is Exactly where this is going if I do not receive satisfaction in this matter…the resolution to Dell’s shameful scam is to simply, Immediately Express Deliver the correct Sony Bravia KDL 46 inch LCD-HD TV for delivery before Christmas & in addition to that I also deserve the APR and Finance charges to be set @ 0.00%/$0.00…with No Expiration… and $1000 credit to my account…effective immediately.
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Author
Location
Norristown, Pennsylvania
Review #109042 is a subjective opinion of poster.
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Dell in Clementon, New Jersey - Tech Help

I bought a Dell Computer about 10 years ago . Several years ago it crashed and I called Dell and was not satisfied with the customer service I got direct from India. Just recently I hooked it back up and decided to try to get some tech help again. To my surprise I connected with a very knowledgable tech who told me although my computer was very outdated he could help me.He talked me through rebooting everything on the computer and reinstalling all the software. He stayed on the phone with me for over 2 hours and my old computer is working great! He suggested I get some more memory for it but I was totally satisfied with his service and made sure I got his direct line and e-mail for any future problems. Sometimes you get good help and other times it may be bad .Just keep trying.
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Location
Clementon, New Jersey
Review #108917 is a subjective opinion of poster.
1 comment

Free Error Scan - Problems with Dell

So I googled "Free Error Scan",and got this. I couldnt even download it because the page after the e-mail address and serial number,I clicked on 'REGISTER NOW" I got only enough space to put my e-mail address and thats it. I needed my name, but there was no up/down arrows. Okay, im not what you can call an expert on computers.But I know that it shouldnt be like this. I have a DELL OptiplexGX1 race, so I dont even know that if this is the normal thing. I dont know! Oh, Jesus. Im a bad-tempered person.I dont give anything anymore. I'm too pissed. If you need me ill be playing online games. Later,=RASPeR=
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Author
Location
Toronto, Ontario
Review #106943 is a subjective opinion of poster.
10 comments

DELL COMPUTER!!!

Buyer beware!!! I will never ever buy a Dell product again. "Customer Service" is an absolute JOKE! "Tech Service" is an even bigger JOKE! Eternal holds - Transfers to India and around the globe!!! LIES - and even more lies abound!!! What started out as a question to reduce the icon size on my desktop has resulted in "technicians" in India who have deleted my business files - deleted programs - Re-configured my computer to the point it is completely ruined! Let's not talk about the "MYSTERY" surrounding contact with getting to speak with anyone from the Home Office in Texas! UNBELIEVABLE!!!
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Author
Review #105736 is a subjective opinion of poster.