Latest review first
I bought a DELL INSPIRON from Dell with the intent of 90 days no payments or interest.I got a bill less than 2 weeks after the laptop arrived saying my payment was due in 10 days! I called Dell Financial and told the rep. I had 90 days,he said (in very broken English)we are not a bank and do not just give money away,you must pay what you owe. I asked to speak to his supervisor and he said he is.and it didn't matter. I asked him where he was and he said where I couldn't see him..This was outrageous.
Dell Black Friday Scam 2007
I was Christmas shopping online on Black Friday for a gift for my Husband & being a long time customer of Dell of numerous high ticket items I was searching their site for the perfect gift 4 my Husband (TV) & came upon an ad for a Sony Bravia KDL 46inch LCD HD-TV...the page I found this on did not have an advertised price so I clicked on the "ON SALE NOW, click to see YOUR Price" which popped up "Your lowest price" $699.00. Instead of ordering online I decided to speak to a sales rep so I could confirm that this is a new product as opposed to refurbished & that the price on the ad is exactly matching the product without any hidden fees, besides shipping. I spoke to a sales rep named "Princess" I asked 4 her extension in case I had any further questions, which she gave me & after both of us making a verbal contract repeating exactly the item I was purchasing/price/addt. shipping cost/delivery time & my authorization to charge my Dell Preferred Account. Everything seemed fine until 2 weeks later when I was delivered a 26in TV...which I refused delivery stating wrong size & immediately attempted to contact the sales rep whom I made the contract with @ her "personal extension" but after speaking to Dozens of svcs reps from every continent its obvious another lie is being able to call your rep back if I have any further questions, they offered to credit my account & sell me the correct size TV with a 10% discount!!!! I demanded the correct TV for the advertised price immediately for delivery before Xmas & to honor the verbal contract made on Black Friday...which they refused although stating it was totally their fault due to a product ID error....I DON’T READ PRODUCT IDs!!!! I have spoken to Dozens of tiny cust svcs reps from all countries, wasted many hours of my cell phone minutes, missed an entire evening of work due to stress (I'm 8mo pregnant), I have all the paperwork (incld. the fake ad which enticed me to make a purchase) and even recorded a couple stressful conversations with svcs reps admitting Dell’s fault!!!! I am a long standing customer of Dell with Many high ticket purchases, I make above the min monthly pmnt and this is the treatment I get....A SCAM! I honestly did not want this matter to escalade to court & the Media...but that is Exactly where this is going if I do not receive satisfaction in this matter…the resolution to Dell’s shameful scam is to simply, Immediately Express Deliver the correct Sony Bravia KDL 46 inch LCD-HD TV for delivery before Christmas & in addition to that I also deserve the APR and Finance charges to be set @ 0.00%/$0.00…with No Expiration… and $1000 credit to my account…effective immediately.
Dell in Clementon, New Jersey - Tech Help
I bought a Dell Computer about 10 years ago . Several years ago it crashed and I called Dell and was not satisfied with the customer service I got direct from India. Just recently I hooked it back up and decided to try to get some tech help again. To my surprise I connected with a very knowledgable tech who told me although my computer was very outdated he could help me.He talked me through rebooting everything on the computer and reinstalling all the software. He stayed on the phone with me for over 2 hours and my old computer is working great! He suggested I get some more memory for it but I was totally satisfied with his service and made sure I got his direct line and e-mail for any future problems. Sometimes you get good help and other times it may be bad .Just keep trying.
So I googled "Free Error Scan",and got this. I couldnt even download it because the page after the e-mail address and serial number,I clicked on 'REGISTER NOW" I got only enough space to put my e-mail address and thats it. I needed my name, but there...Read more
Buyer beware!!! I will never ever buy a Dell product again. "Customer Service" is an absolute JOKE! "Tech Service" is an even bigger JOKE! Eternal holds - Transfers to India and around the globe!!! LIES - and even more lies abound!!! What started...Read more
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