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Dell - Broken promises in the sales process
Dell - Broken promises in the sales process
Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock. I ask about the active stylus pen and Vennela places me on hold before coming back and confirming it does include a pen. Only when...
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LadyScot

LadyScot Dell builds computers to customer specification. That is why it you have two choices on the pages: ADD TO CART or CUSTOMIZE AND BUY.Now, you will also note that they also say ...

The worst support ever If you have a dell don't buy on site support The make you ship it in and support is from India with people that cause more problems to your computer I can't contact Dell in Texas or any other us city all us numbers divert to India and they will...
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Anonymous

Joanne My first home computer, 15-20 years ago, was a Dell. And that was the last time I bought a Dell product. Had all these same problems. Finally wrote directly to Michael Dell. H...

1.0
I liked
  • Pissed
I didn't like
  • Dell support
#1021352
Reply to reviews
I ordered three pieces from Dell, a desk top computer, monitor and keyboard. After 2 weeks the keyboard showed up with no explanation as to the other parts. Contacted Dell, "order is on it's way" Two weeks later get 3 e-mails order is shipped then 4 e-mails saying...
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Anonymous

Anonymous Avoid Dell At all costs, Just received the second laptop as the first Precision 5510 failed, now the same problem with the second glad I did not pay as of yet as I am in a p...

rollo2016

rollo2016 Good to know as I am in need of a new computer soon. Will avoid Dell.

1.6
I didn't like
  • Non english speaking reps and not being usa connected
#1028041
Reply to reviews
bought this laptop in august 2016 and it has died twice. motherboard and power supply changed twice. just died again, customer service is in India and no speakky the English. took 65 minutes to ask four questions that asked the same thing. mailed it back again and now...
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1.5
I liked
  • Promise
I didn't like
  • Product
#1023408
Reply to reviews
In my experience, Dell will sell you a defective computer, promise to make repairs, as is demanded in their own warranty, and then continue to return a broken computer to you. I have spent hours on the phone troubleshooting with countless representatives, been lied to...
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1.0
I didn't like
  • Sells faulty hardware
  • Customer support - lies
  • Refusal to make repairs under warranty
#1004439
Reply to reviews
**** NIGHTMARE CUSTOMER SERVICE IN INDIA **** I purchased a Dell laptop directly from the company's website using my Dell preferred charge account. When filling in the shipping information, there were not enough lines to put all the information I needed in there. Since...
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LadyScot

LadyScot They had it shipped back to them because they could not verify that you were you. Dude, have you been living under a rock? Fraud is rampant in this country.

1.4
#987891
Reply to reviews
I ordered a Laptop computer on Feb 28 with the following order # 2/22/2017 2005742874461 Delivered 3/3/2017 (Delivered) BASE,NBK,BTX,INS,5765 191094134 My product came on March 03. Upon receipt of the computer, I verified all the components. The Video Card memory had...
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#1039110
Reply to reviews
My Business purchased a new Dell Precision 5510 in March of 2107. Received the invoice from Dell Finance well before the machine arrived. I financed it knowing once they are paid everything goes through India for Customer support. Well The first machine has a bad...
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Anonymous

Anonymous Just Had a conversation with Mark Ward He is a Solution Representative with Dell.I mentioned my concerns and that I wanted my money back for having an IT Professional set up ...

rollo2016

rollo2016 Thanks for the info.