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Dell - Broken promises in the sales process
Dell - Broken promises in the sales process
Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock. I ask about the active stylus pen and Vennela places me on hold before coming back and confirming it does include a pen. Only when...
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LadyScot
LadyScot

Dell builds computers to customer specification. That is why it you have two choices on the pages: ADD TO CART or CUSTOMIZE AND BUY.Now, you will also note that they also say ...

#987858
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My 9/23/16 letter to Dell, Inc. CEO Michael Dell reads, in part, as follows: 1. On 7/25/16, three days after un-boxing and connecting up my new Dell XPS 8900 computer the Motherboard crashed. 2. A 2nd Motherboard was installed on 7/28/16 by Technician Brian Geraud....
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#926739
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Resolved

I purchased a Dell Inspiron 15 7537 from Costco on July 25, 2015, it was the demo / floor model. Unfortunately and probably because it was a floor model, the back light doesn't work on the keyboard - No big deal so I submitted a warranty request to Dell Support. Here...
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4.0
I liked
  • Price performance is good for this product
I didn't like
  • Strung along for months
  • Customer service
#699685
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I purchased a single OptiPlex 3020 and Dell monitor for a third party in August 2014. Dell duplicated the order and sent me two computers and monitors. They billed my credit card for both systems. Dell delivered both systems directly to the third party. One...
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1.3
I didn't like
  • Unauthorized charges
#572372
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Resolved

Dell Computer support is ineffective
I am having a problem with or runaround with Dell customer support. 1) several attempts to resolve problems using "Chat" service were unsuccessful because the Chat service has been disabled but is still listed on their website as an option. 2) Calling India (yes still...
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Video7
Video7

\"your \"video\" on youtube made absolutely no sense. Poor quality and low volume on audio made for an exercise in futility\" Sorry about your interpretation of the video. ...

nikalseyn
nikalseyn

Addendum: I just checked on HP and found they have terrible customer support and it also is in India. Zounds!! If you want to know about a company\'s customer service, follow ...

#294259
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