Salt Lake City, Utah

I ordered the system with a spare AC Adapter and Battery which was displayed as a 9 cell battery.I got the system, and the AC adapter, but no spare battery.

A week after I bought, the system, the printer went on sale for $200 less and Dell wanted me to send the printer back and reorder the same printer to get the $200 price break! Does anyone think this sounds a bit ridiculous? I was also advised that the 9 cell battery that was offered didn't even exist! When I complained about not getting the battery, I was treated like a criminal and a liar.

I filed a complaint with the BBB, and the person responding from Dell tried to justify the $200 price difference issue, and requested pictures proving my position. I found it interesting that in the past 3 days, this laptop was removed from their website! Fortunately for me, I took pictures of the offering and proved my claim of false advertising! Having bought many computers from Dell, I was willing to pay more for the great service I have received in the past.

I will never buy from Dell again. This will cost Dell tens of thousands of dollars in lost revenue. Additional, I could only speak to someone in India who did speak good English, but had extremely poor comprehension. Their people in India have no clue of the legal system in American and our system of accountability.

Buying from Dell is no longer worth the frustration. I am a 50 year old small business owner who previously spent 10 years with a Fortune 50 company.

I am well respected by my current and former colleagues and will ensure they are well aware of Dell's false advertising and horrible customer service!I have this thing that Dell currently lacks...CREDIBILITY!

Review about: Dell Laptop.

Monetary Loss: $2600.

Had an Experience with Dell?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Dell Lost Another Customer Today. Dell "I tried to buy this holiday sale deal, but it would not put the correct price in my shopping cart. I contacted dell, they said it had expired, but the sale..." Read more Et Connect - Hacked computer, ripoff repairs Et Connect "I got scammed on Friday! While using my laptop, got a message saying that there were viruses on the computer so access was being blocked for protection. I called the..." Read more Beware Ship out a VIZIO TV different model when you bought on Cyber Monday 2013 website. Dell "I purchased a Vizio TV, model E390I-A1 LED on Cyber Monday, but when I checked my account, it showed a different model named E390-A1, which is a model without wireless..." Read more Dell Computer support is ineffective Dell "I am having a problem with or runaround with Dell customer support. 1) several attempts to resolve problems using "Chat" service were unsuccessful because the Chat service has been disabled..." Read more Thor Motor Coach - Poor quality and bad service Thor Motor Coach "Thor does not stand behind their product. We purchased a new 2015 palazzo and it has been in for repair more than we have had it. On our last trip..." Read more Top Turf - AWESOME ALL AROUND! Top Turf "I have had so many issues with my lawn from weeds to a fungus to mixed Bermuda and Fescue ! But Top Turf told me like that it would take..." Read more Lazada Malaysia - Need my refund immediately Lazada Malaysia "Refer to my request 3210901 still not settle. I have not get my refund. Lazada block my access to talk to your customer service live chat. No update at all..." Read more Chinese Tutoring Lessons - Cheated by a Chinese Tutoring agency Chinese Tutoring Lessons "When I moved from Philippines to China, I contacted a Chinese language teaching company on Craigslist. I enrolled with them for a 2 month course paying close to 900..." Read more