I purchased a Vizio TV, model E390I-A1 LED on Cyber Monday, but when I checked my account, it showed a different model named E390-A1, which is a model without wireless internet. I called customer services to resolve the problem, and was able to talk to Ms.
Verma, the Manager (Ext#4544054). After one week, they had changed it to the correct TV, but I had to wait an additional 27 days for it to ship out( website shows is shipped out in only 4 days) . Finally, I canceled my TV because this was supposed to be a Christmas gift for my parents. Why is Dell, a big company, provide services without any respect to a customer like that?
They didn't care how the customer felt by giving careless customer services. I will never buy anything from DELL again.
My order is #515888713; my Ref is # 6279049. This information is for someone to consider about Dell services.
Review about: Dell Customer Care.