Dell - Broken promises in the sales process
Update by user Jan 10
AU escalations responded to my complaint on their website and offered to honour their commitments along with a considerate gesture as a token apology.
Original review posted by user Jan 09
Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock.I ask about the active stylus pen and Vennela places me on hold before coming back and confirming it does include a pen.
Only when I receive the invoice (after paying) and shipping confirmation am I told that the product isn't actually 'in stock' but will take 6-8 days to build. I also queried the pen which is not listed as in the box. Vennela promises to get back to me regarding the pen, but doesn't.
I ask again about the pen only to be now told (after I have purchased the product) that it doesn't actually include a pen.Very shoddy to be telling me these things to get a sale only to then go back on her word.
Review about: Dell Xps 13 Laptop.
Reason of review: Not as described.
Preferred solution: Let the company propose a solution.