Update by user Jan 10, 2017
AU escalations responded to my complaint on their website and offered to honour their commitments along with a considerate gesture as a token apology.
Original review posted by user Jan 09, 2017
Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock. I ask about the active stylus pen and Vennela places me on hold before coming back and confirming it does include a pen.
Only when I receive the invoice (after paying) and shipping confirmation am I told that the product isn't actually 'in stock' but will take 6-8 days to build. I also queried the pen which is not listed as in the box. Vennela promises to get back to me regarding the pen, but doesn't.
I ask again about the pen only to be now told (after I have purchased the product) that it doesn't actually include a pen. Very shoddy to be telling me these things to get a sale only to then go back on her word.
Review about: Dell Xps 13 Laptop.
Reason of review: Not as described.
Preferred solution: Let the company propose a solution.