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My 9/23/16 letter to Dell, Inc. CEO Michael Dell reads, in part, as follows: 1. On 7/25/16, three days after un-boxing and connecting up my new Dell XPS 8900 computer the Motherboard crashed. 2. A 2nd Motherboard was installed on 7/28/16 by Technician Brian Geraud....
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Company wrote 0 private or public responses to the review from Sep 27, 2016.
#926739
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I am a long time Dell customer and have been happy with the computers. This was my first experience with customer service and now it may be my last as I look for another company to receive my business. My laptop keyboard suddenly stopped working. After hours of...
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Company wrote 0 public responses to the review from Oct 07, 2016.
h.kitchener
h.kitchener

You might wish to take a look at the following link regarding problems in win 10 updates:http://pcsupport.about.com/od/system-security/a/fix-problems-caused-by-windows-updates...

2.9
#932796
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I am very displeased with the service I have received from Dell on multiple levels. On 04/12/16 my old Dell laptop died. I’d had it since 2010 and it gave me years of service. I have purchased several laptops after that from Dell as gifts for my daughter and Boyfriend...
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Company wrote 0 public responses to the review from Jun 07, 2016.
Anonymous
Anonymous

At least you got to talk to people in India.

1.0
I liked
  • Having a laptop
I didn't like
  • Not having a laptop for 2 months thanks to dell
#861601
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I bought a Dell Inspiron 5552 laptop in October 2015. It failed in December 2015. I sent it back to Dell and they fixed it. My laptop failed once again in July 2016. I sent it back to Dell again. This time it took them 2 weeks to fix it. The laptop is not completely...
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Company wrote 0 public responses to the review from Sep 09, 2016.
#915813
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I decided to purchase my new gaming computer through Dell due to problems with smaller computer manufacturers in the past. I attempted to order my computer on-line on Apr. 9, 2016. After making all of my choices and entering all of my information including my credit...
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Company wrote 0 private or public responses to the review from May 03, 2016.
2.8
I didn't like
  • Worst order system
#840691
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Ordered Alienware 17 laptop included was free game which never shipped. Two weeks later called asking why I haven't been sent the game to which they respond we know there is a problem with this situation and you will be sent a pass code 5 days later to download game....
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Company wrote 0 private or public responses to the review from Jan 07, 2016.
Anonymous
Anonymous

Still have not heard from anyone no call back not software as promised on either problem. I am going to file a complaint with the BBB.

2.1
Walnut Grove,California
I didn't like
  • There lack of all services
#766324
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Dell used to be one of my favorite places to shop. Lately, they have been driving me crazy and it doesn’t get any worse than their customer support. Last November during the Black Friday sales rush, I placed a small order with them in the amount of $300. The order...
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Company wrote 0 private or public responses to the review from Dec 17, 2015.
1.0
I didn't like
  • Incompetent customer service
  • Long hold times
  • No communication
#753316
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Dell is running a classic "bait-and-switch" scam for Black Friday this year. National print advertising shows "doorbuster" on-line sales prices for various models. However, when you land on the site there are discrepancies on virtually everything. Everything shown in...
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Company wrote 0 public responses to the review from Nov 27, 2015.
#741136
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Dell sent back up drive for wrong OS - Apple not MS Customer service manager Cindy employee # 98685 refused to exchange or return item because it was pasted 30 days from purchase. It was past 30 days because my account manager was on vacation and when she came back...
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Company wrote 0 public responses to the review from Jan 06, 2016.
1.0
I didn't like
  • Customer support
#765199
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I have made 4 attempts to order a HTMI cable to connect monitor to computer tower. First attempt via chat was not helpful. After waiting on hold and answering a multitude of questions before speaking to an agent whose English ability is questionable I was sent the...
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Company wrote 0 public responses to the review from Sep 30, 2015.
2.0
#708191
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