Ordered two computers and one was cancelled, called to find out and could not understand the service rep about why, they transferred me to someone else and had to go through entire thing again and he could not help me and was going to transfer me again... so I'm looking elsewhere now.
We use to always use Dell but something has changed, our office no longer even has Dell machines and at home we are now looking to switch to another company.
On the hunt to find a computer company that wants our business. We need a company that has great customer support where our folks at the office and family at home can call one person for support and not get transferred to multiple people that you can not understand.
Product or Service Mentioned: Dell Customer Care.
Reason of review: Order processing issue.