Dell - Communicating with customer service
I ordered three pieces from Dell, a desk top computer, monitor and keyboard.After 2 weeks the keyboard showed up with no explanation as to the other parts.
Contacted Dell, "order is on it's way" Two weeks later get 3 e-mails order is shipped then 4 e-mails saying order is cancelled. Called a US number, connected to India or Pakistan with someone who insisted they spoke English. NOT MY ENGLISH. After spending over 45 min on phone was told everything was being sent.
No explanation as to why 3 e-mails saying order cancelled. I wrote Dell they sent a link for customer service but cannot send E-mail because my issue is not on their very short list.
I am Pissed will never order from Dell again unless they connect me to someone in the good old USofA.Jack C
Review about: Dell Shipping Service.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Non english speaking reps and not being usa connected.