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I ordered a Inspiron. Dell e-mailed me that the order was received so they had my e-mail. When the computer didn't come, I tried to track my order and then found out that there was a problem with my order. They never e-mailed me about this. I called the number that was...
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1.0
I didn't like
  • Customer service was horrible
#1183384
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"DELL continues to demonstrate its commitment to avoiding responsibility to repair under warranty. Worse, philosophically it appears to be grounded in a "not our problem" point of view. Recently, DELL Repair Depot took a problematic but functional new Inspiron laptop...
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1.0
I didn't like
  • Failure to meet service commitments
  • Business ethics and cust service
  • Quality and technical support
#1183236
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I purchased a Dell laptop, I will NEVER by anything else made by Dell. This laptop upgrades when ever it wants to even tho I put in to let me decide, It can be at any time no matter if you shut off upgrades. It is then slowed down so much it takes up to 5min. to reload...
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1.9
#1173872
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Every time I have to call customer service Horrendous customer service same problem exists when I have to enter again. It takes Dell somewhere between 2 to 4 hours to fix then it does not get fixed. I do not know what to say. I have run out of all the energy just with...
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1.0
I liked
  • Fast delivery
I didn't like
  • Horrendous customer serevicd
#1173637
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I purchased a new Dell computer for a relatives Christmas present and had it shipped to him during the first couple of weeks in December. We also ordered an additional 4 GB's module thinking we could add that to the 4 in the new laptop. I was unable to make it down...
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1.0
#1171967
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I bought an Inspirion 3668. brought it home and opened it to put in a second drive, except there is no space for a second drive, the power plug for the dvd is non standard the power supply is non standard everything about this thing is absolutely horrible, no windows...
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#1150919
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I own a Dell Computer. A year ago, I signed up for their "Concierge Service" -- which is a prepaid technical support service. I renewed the service a few weeks ago. After that, I had a technical problem and called Dell on a Sunday. After several hours, Dell was unable...
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1.6
I didn't like
  • Failure to meet service commitments
  • Service
  • Failure to close a matter
#1147954
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Dell computers is a rip off. My daughters $900 gaming laptop worked great- until 1 day after the warrenty expired. She hadn't even been using it a year. When you call Dell about all they can talk about is your warrenty and they do nothing but try to extort more money...
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1.0
#1139342
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I bought a Dell Inspiron 15 5000 series laptop at the end of April 2017 and I had to send the computer back to Dell in October to have the Fan, Heatsink, and Main Logic Board replaced. When they sent me the computer back, I contacted them and explained that my computer...
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#1136008
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Dell - Horrible

Ordered laptop, they cancelled after claiming to have problem with my payment method . Instead of sending me cancellation email, they sent an email saying it went through. I wanted it cancelled because I no longer trust them. Will be watching credit card. Worried about being scammed.
#1133262
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