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Order laptop for previous order

Order# 84375**** Wanted black keys on laptop w either fingerprint access or facial recognition. Had to return entire order and reorder. Customer service support rep was unable to communicate w sale rep to document the multiple chats we had detailing all the issues w order. Am interested in possibly reordering w features desired. Would like to talk to someone knowledgeable that I can understand. Do any real people work at Dell or is everything automated?

User's recommendation: Don’t order thru foreign speaking reps.

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ID
#2522183 Review #2522183 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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New Reviewer

Inspiration Desktop 7700 AIO

Dell - Inspiration Desktop 7700 AIO
Dell - Inspiration Desktop 7700 AIO
I bought a brand new desktop inspiration 7700 AIO from Dell Canada. It was used, but they sold it as a new one. Every time I turn it on, it restarts suddenly. Nobody could fix the problem and every time they transfer me from one department to another. It has one-year warranty. They hold me on the phone for over an hour each time then someone remotely worked on my desktop with no success. The Worst customer service ever. They hung up the phone 3 times during my conversation. Every time I contact them I had to start from scratch and explain the situation all over again. I asked for refund or exchange, but they rejected my request and offer me a repair. I can't trust them at all. I'm gonna to make a complaint file against Dell Canada.

User's recommendation: Never ever buy this garbage.

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ID
#2509584 Review #2509584 is a subjective opinion of poster.
Cons
  • Product quality and performance
  • Worst customer service
Loss
$1839
Preferred solution
Full refund
New Reviewer

The worst product and customer service ever

Purchased new $1200 laptop and screws kept falling out when I open the laptop; sent it 9 months later and a nightmare (w/ premium support). They dont have parts so offered me a "refurbished laptop" then told lie that "refurbished" doesnt mean used computer; I agreed then sent email asking if I would take a refurbished which is different that the one I purchased. Sent 2 emails asking what the difference was. got an answer and agreed. then bupkus for a week. no emails in response to countless emails. called and given run around. went online to lodge complaint and stuck in circle but saw that my complaint was canceled on 3/30 - 4 days after they received my PC for service. what is the scam going on. I want my money back and will by an apple. Screw you DELL and to DELL with you.

User's recommendation: RUN AWAY FROM DELL - THEY ARE MORE THAN THE WORST.

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ID
#2505831 Review #2505831 is a subjective opinion of poster.
Pros
  • I used to like their computers thought was a good deal
  • Past computers have been reliable and service very good
Cons
  • Worthless warranty and tech support
  • Poor service and quality of product
  • Service and product
Loss
$7
Preferred solution
Full refund

Warranty on dell ultrasharp monitor

had a 8k monitor with a vertical line. dell replace the monitor twice sending units with same fault. customer suppor is HORRIBLE, PROFESSIONAL LYERS, 45 days wating to get the monitor replaced.

User's recommendation: NEVER GET ANY PRODUCT FOR THIS COMPANY.

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ID
#2496421 Review #2496421 is a subjective opinion of poster.
Location
Boynton Beach, Florida
New Reviewer

Atrocious Customer Service

The customer service required to file a claim/ repair with a non dell product is almost non existent. No dept/ phone line will have any expertise, and will ship you to the next team. I spent 2 hours reaching out and trying to be patient, and nothing. Non of the customer support have any idea how to escalate an issue for you. It's anti consumer compared to other companies. Worst experience ever dealing with customer support. I reached out to their social media team and nothing either

User's recommendation: Don't buy Non Dell products from them.

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1 comment
#1998432

Got a response from their Social media, and they just diverted me to the same number. No actual solutions are being recommended. Unless you are a business with an account manager, nothing will happen.

ID
#2483104 Review #2483104 is a subjective opinion of poster.
New Reviewer
I purchased a Dell Inspiron 7506 2 n 1 laptop from Best Buy. I like it and it runs great. However, this complaint is about Dell's customer support. I like Dell's SupportAssist and thought I'd look into extending the service after the warranty ran out. I clicked on the...
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ID
#2479657 Review #2479657 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
we needed a new pc and found the dell xps 8940 when we got it was very slow and we thought that was normal for a new pc but here we are 4 months later and its getting slower and slower they also lied about the graphic card and instead put in a much cheaper one to save...
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ID
#2472891 Review #2472891 is a subjective opinion of poster.
Location
Alliston, Ontario
In Aug 2019 I purchased a Dell XPS 3890 with 32GB RAM. I did so by talking to a Dell sales representative on the phone. In doing so, I conveyed that I will eventually upgrade the machine to 64GB RAM and that the machine needed to allow for this. What was delivered was...
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ID
#2463328 Review #2463328 is a subjective opinion of poster.
Location
Millington, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I called Dell to order a laptop. The first person I spoke with did not speak good english, and had great difficulty understanding that the laptop was for a Volunteer Fire Department. She asked me three times if it was for a business or personal. I hung up and dialed...
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ID
#2462461 Review #2462461 is a subjective opinion of poster.
Preferred solution
Fix your damn telephone sales department!!!
DO NOT WASTE YOUR TIME, BUY ELSEWHERE! Feb 20, 2021 I purchased a Dell computer online. Experience was great while your spending your money. 3 days later I received a phone call and email with many typos stating that there was something wrong with my order and I needed...
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1 comment
#1994649

No one cares...

ID
#2459154 Review #2459154 is a subjective opinion of poster.
Location
Duncan, British Columbia
I moved and my employer ordered two laptops and sent it to the wrong address. I contacted Dell early by phone and their login. On the day of the delivery I called to say the site shows its going to the wrong address. They sent an email to confirm but it was still sent...
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1 comment
#1986164

Sounds like you didn't properly update your address with your employer

ID
#2431151 Review #2431151 is a subjective opinion of poster.
Location
La Jolla, California
New Reviewer
i paid for a one time troubleshoot service. They say they called me twice. never got call. then after hours of trying to work the issue out, noone has my information. Technical support hung up on me twice, because i could not understand what they were saying. terrible...
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1 comment
#1986238

Been trying to return dell laptop, Lexmark monochromatic printer, and one extra toner car for a week. Returning primarily because customer service support and now dell financial services support are the worst jokes on the planet.

Made the huge mistake ordering online. I am hearing impaired 71year old 14 year throat cancer survivor. Made @ least twenty calls just to get help with setup. Never happened because impossible to understand heavy accents.

After 18 hours of failed to get a response. Finally, wound up sending multiple emails to dell financial 'services .' Another fricking obscenity of non existent service/support. After multiple emails expressing growing frustration and and anger, some jerk claiming to represent Dell by the name of Mark called me. At first I was encouraged and relieved because con man said all the right things and even said he would have the labels made for fedex and fedex would call me today monday, 02/22/21.

Never happened!! Now, I am facing late charges to be generated by all my creditors because I can't move forward to buy any laptop locally to pay online, until this sham of a company will tell me how to return all three products, and refund the credit account I had to open. Only needed less than $1000.00 and these grifters gave me $4,000.00 credit line. I have asked them repeatedly to cancel this credit line and each time they have lied to me and assured me that it was done.

Still not done! Anyone who buys from dell technologies online is at risk of a heart attack and popping a major blood vessel! I am at the stage now that I could give a rat's *** If they bill for this, I will not pay.

I don't care if my credit is trashed and these cons sic collectors on me. Maybe those *** will come pick this crap up!

ID
#2421539 Review #2421539 is a subjective opinion of poster.
Loss
$99
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Dell Inspiron Died

Dell Inspiron Died
I purchased a new Dell Inspiron 24 Model 3452. It never worked correctly. Under heavy use it would hang up and not respond for minutes, sometime up to twenty minutes. It died completely and never responded on Feb3rd, 2021. I opened the back and found the cooling fan was not installed. The fan was not installed during the original manufacturing and the computer was never right and finally died. When I contacted Dell about the problem they said I was welcome to send the computer back for complete repair at my cost. They said it was out of warranty and I would have to pay for the repair and there was NO limit placed on the charge. I could pay more than the original price. And this was THEIR mistake.

User's recommendation: Avoid purchases from Dell, HP has a comparable product and much better.

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ID
#2414907 Review #2414907 is a subjective opinion of poster.
Product
Dell Inspiron 3452 Laptop
Loss
$435
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Horrible Customer Service and terrible product

Update by user Mar 10, 2021

Sent the computer back more than 3 weeks ago, after Dell reached out to me and was told we would get a refund. Still have not received my money back.

Original review posted by user Feb 08, 2021
I purchased an Alienware M17 R3 laptop on July 20, 2020. After one week, I started having trouble with the laptop. A technician came and had replaced the motherboard. I dont think that a motherboard should have been replaced after one week. I thought then that it would solve the problem. Unfortunately, it did not. I lasted about 4-5 months and then the laptop started acting up again. It kept crashing, the screen kept flickering, the speakers did not work and it was just not working. On February 5, 2021, a technician came and again replaced the motherboard, again after 4-5 months the motherboard should not have to be replaced. He replaced the screen with a brand new and to my surprise the new one did not work. Completely black screen. The technician then put the old screen back, which was of no use, because the laptop does not work. The technician then ordered new parts, again, motherboard, new screen and some other parts. I was told it would be done on Tuesday, February 9, 2021. On Saturday morning, I received an email stating that one of the parts is not going to be shipped until February 28, 2021. I am not going to wait until February 28, 2021 for a part to come in and have it fixed only for it not to work again. This has been a horrible experience, one which I will never do again. Your Customer Support is something to be desired. We call the number only to get someone in Manila who cannot help us. We were told that no one works on the weekend in the United States, which I find to be ridiculous. I paid over $2,500 for this laptop and within 8 months it had to be repaired twice. This laptop should be running like a dream. I also see that Windows was installed in 2019. How could that be possible when I purchased the laptop in 2020? Something is not right there either. Was I give refurbished parts? At this point, I dont want it. I dont want a replacement. I want my money back, plain and simple. I would like someone to contact me to discuss this matter. If I dont get a response within seven days I will have to take further steps to ensure that I receive my money back. I can be reached at 917-826-****. Thank you.

User's recommendation: Don't buy a Dell Computer.

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ID
#2411995 Review #2411995 is a subjective opinion of poster.
Product
Dell Laptop
Pros
  • No pros
Cons
  • Terrible laptop
Loss
$2500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

HORRIBLE customer service

The absolute worst - you get bounced around from dept to dept - disconnected numerous times because they don't know how to transfer. NOBODY speaks english. Purchased a desktop that stopped working after 2 weeks. Trying to get a replacement. Keep being told supervisor will call you to confirm/approve replacement. 50+ calls to Dell (5+ hrs wasted on the phone) and still not resolved. Will NEVER buy from Dell again.
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ID
#2404708 Review #2404708 is a subjective opinion of poster.
Preferred solution
Full refund