Contact Dell Customer Service
Dell Phone Numbers and Emails
Toll-Free Number:
-
(866) 618-2044Monitor Support
Customer Service:
-
(866) 666-5719Deals
-
(800) 782-4362Dell EMC Support
-
(866) 438-3622Dell Technologies Specialists
Dell Emails:
How to Contact Dell Customer Service?
Most Popular Number:
| Total calls: 422 | Issues resolved: 10 | Last call: Jan 15, 2025 |
Dell Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Dell is 8666182044. 68% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Dell may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Dell is 8666182044. 68% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Dell may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Dell mainly because of product/ service, request for information, shipping and delivery.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Dell is US_SALES@dell.com. 44% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Other Locations:
5450 Great America Pkwy,
Santa Clara, CA 95054
4747 N 22nd St,
Phoenix, AZ 85016
2400 Strawberry Mansion Dr,
Philadelphia, PA 19132
How Good is Dell's Customer Service?
Summary of Dell Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Dell?
Product/ Service Question:
- “Laptop is not working”
- “Laptop screen problem”
- “Duplicate product delivered”
Request for Information Question:
- “Need help erasing data and doing factory reset”
- “Tried of being forced to talk to Dell reps with thick accents!!!!”
- “Need assistance signing into laptop”
Shipping and Delivery Question:
- “Tracking shipment”
- “Wrong address on order”
- “I’m needing to register my laptop and get the disc for them so I will have the hardware just in case I need them”
Payments and Charges Question:
- “Need a charger for my laptop inspirion16”
- “Payment method”
- “Pay bill for year subscription to MS365”
Return/ Replace Question:
- “Change pin”
- “Return items”
- “Exchange”
Account Question:
- “Subscription cancellation”
- “I forgot my password”
- “Account Help”
Activation/ Cancellation Question:
- “Dell cancelled my order”
- “Someone make a purchase under my name that I want to cancel it.”
- “Cancel subscription”
Refund Question:
- “Money back in my account”
- “A refund”
- “Refund”
Staff Question:
- “Stuck on Security manager”
- “One day this Dell Inspiron displayed, "Dell Security Manager". Now I cannot get into the computer!!! Am I going to be dead before someone contacts me?”
- “Complaints about staff and behavior and about fraud”
Cards Question:
- “My card isn't working”
- “Credit card”
- “Your recent update has invalidated my pin”
Employment Question:
- “Employment verification”
Other Question:
- “Laptop problems”
- “UPS sent computer back to Dell, but Dell says I received it”
- “My monitor is on sleep mode”