We bought a Dell Inspiron in Dec 2010. 7 months later the hard drive has crashed & tech brought us a refurbished one.
That didnt work & they tried another. Now they want to replace the motherboard & memory with more refurbished parts. When I requested new parts or a new machine, they told me I need to accept the refurbished parts or they wont fix the machine! Their customer relations manager, Robin D'Cruz had shocking attitude and was extremely rude.
Im so angry I could scream!
I will never buy another DELL ever again! They dont even know what customer service is!!