Not resolved
3 comments

I ordered a 17inch laptop. It was shipped the next day.

The keboard did not work. Called customer care they said I would have to call tech. Tech said it would take 2 plus weeks because they have to build a new computer. I called sales they say they have them in stock.

Spoke with a manager he said if I had called customer care they would have sent a computer right out but since I called tech they have to build one. This is the dumbest thing I have ever heard.

Every person I have spoken with could care less about the lousy service they are giving. I have used Dell's My Tech Team in the past but my subscription had run out on my old laptop just last month. It may cost more but it was worth having a courtious english speaking person.I will not be purchasing any more items from Dell. They could care less about their customers.

Review about: Dell Laptop.

Monetary Loss: $800.

Had an Experience with Dell?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#434922

i am totally agree with you.i purchased a xps l401x .it was faulty.i updated to dell and they told me that we will send an engineer but he could not fix the problem.and replaced the part and after some days a new problem devloped.it was freezing,heating,hanging.engineers came to my place 9- 10 times but could not fix it.when i told them it is too much heating and hanging all the time and the answer was it is common in all xps.and you know what was my laptop configuration .*(I7 CPU,4GB RAM,2 GB NVIDIA GRAPHICS CARD)STILL IT WAS HANGING .AND THE ASTONISHING FACTOR WAS THAT THEIR ENGINEER WAS STRUGGLING WITH MY LAP TOP I ASKED HIM THE REASON HE TOLD ME SIR I DONT KNOW HOW TO ASSEMBLE OR DISSASSEMBLE THE XPS LAPTOP IT IS MY FIRST EXPERIENCE WITH THIS LAPTOP.I WAS SURPRISED TO HEAR IT.SO I RECOMMEND DONT BUY ANY PRODUCT OF DELL.THEY CHEAT PUBLIC BY REPLACING REFURNISHED OR OLD PART.VERY BAD EXPERIENCE WITH DELL......

Anonymous
#434919

i am totally agree with you.i purchased a xps l401x .it was faulty.i updated to dell and they told me that we will send an engineer but he could not fix the problem.and replaced the part and after some days a new problem devloped.it was freezing,heating,hanging.engineers came to my place 9- 10 times but could not fix it.when i told them it is too much heating and hanging all the time and the answer was it is common in all xps.and you know what was my laptop configuration .*(I7 CPU,4GB RAM,2 GB NVIDIA GRAPHICS CARD)STILL IT WAS HANGING .AND THE ASTONISHING FACTOR WAS THAT THEIR ENGINEER WAS STRUGGLING WITH MY LAP TOP I ASKED HIM THE REASON HE TOLD ME SIR I ASSEMBLE AND DISSASSEMBLE THE XPS.I WAS SURPRISED TO HEAR IT.SO I RECOMMEND DONT BUY ANY PRODUCT OF DELL.THEY CHEAT PUBLIC BY REPLACING REFURNISHED OR OLD PART.VERY BAD EXPERIENCE WITH DELL......

Anonymous
#294422

Ditto to all the dell complaints

You May Also Like

APPLE WHOLESALE STORE IS THE MOST RELIABLE WHOLESALER OD APPLW PRODUCTS BAR NONE! Apple Wholesale Store "On April 4, 2016 I bought 30 iphone se 64gb from Apple Wholesale Store because of course I have read all of the positive reviews online and also saw the..." Read more Beware Dell.com. Ship out a VIZIO TV different model when you bought on Cyber Monday 2013 website. Dell "I purchased a Vizio TV, model E390I-A1 LED on Cyber Monday, but when I checked my account, it showed a different model named E390-A1, which is a model without wireless..." Read more Dell Computer support is ineffective Dell "I am having a problem with or runaround with Dell customer support. 1) several attempts to resolve problems using "Chat" service were unsuccessful because the Chat service has been disabled..." Read more Dell - Inspiron 3520 - Horrible Dell "I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been cooperating with dell technicians for the past 5..." Read more Lazboy - Lazyboy recliner quality Lazboy "We purchased a new La-Z-Boy recliner a little less than 2 years ago and paid $900 for it, figured for that price it would be of decent quality. WRONG!! What..." Read more Lazada Philippines - Lazada Lazada Philippines "Nakakapikon kayo 3 times na ako nagbabalik ng order ko tapos matatanggap ko ngayon may damage pa din mga sira ba mga mata niyo at hindi niyo nakikita kong may..." Read more Century Communities - Devastated! Century Communities "I am a "customer" in GA. I began at the end of 2015 looking for a new home to purchase. As anyone who has gone through this process knows, it..." Read more NEVER ORDER ONLINE: Return policy is FRAUD, diesel.com Diesel "Ordered online and returned a few items at the store. The local diesel store accepts the purchase and does not give an itemized receipt, half of the returned items are..." Read more