I used to be a Dell Fan and a repeat customer. In fact I am part of their employee purchase program through the National Association of Realtors
I purchased the Dell Inspiron 15 for 379.00 After the order was placed I recieved an email that my order would be canceled because of an error in my credit card information. I checked the information and changed the billing address. I proceeded to try for over two hours to verify the information was corrected by calling their foriegn customer service number I was transferred 7 times each department could not help me.
I tried the live chat which crashed.
Today Tuesday Dell Cancelled my order due to credit card refusal. I have been on hold for an hour and transferred to 4 differnet parties none of whom had any authority to help me correct the order mistake made by Dell. Their instant chat has an error and I have to give up making the call after an hour because I have to get ready for work.
As a result I will have wasted 4 hours of time and will not get the computer advertised.