Lebanon, Maine
Not resolved
1 comment

I purchased a laptop from Dell. I ordered Microsoft Office loaded on the computer. When I received it...no MS Office. I called Dell and got no satisfaction...they could not understand the problem. Out of pure frustration I went to Microsoft.com and purchased the software for $149.95. I would have left it at that but three weeks later I got an e-mail from Dell saying that they forgot to load the software and giving me instructions on how to dowload it for free.

I e-mailed back to say that I had purchased it elsewhere and that was where the fun began. I was asked for the Microsoft receipt no less than four times before they could understand the issue. After the fifth or sixth e-mail I was told that I paid $90 to have the software included on my computer and they would credit my account with $75. What?

Each time the e-mail came from a different person and sometimes I was back to square one with them not understanding the issue. Finally I received a snarky e-mail stating that they has no record of me ever calling them and I got what I paid for and now was trying to claim for something I didn't deserve.

That was when I wrote to Mr. Dell by Express mail signature required. I sent copies of all the ridiculous e-mails and all my receipts.

Yesterday I got an e-mail stating that they had called me and left a message....completely false. I called the number and found that I was back in India. I wrote to the CEO of the company in Texas and he sloughed it off to an incompetent in India. Insulting is not a strong enough word. I was told that I had been credited the $90 that had been charged when I bought the computer and that they had successfully resolved my complaint. I told them that I sent my letter to Texas and I wanted to speak to someone in Texas. I was told that is impossible.

So.. Dell is like the wizard of Oz. It is a sham American corporation that manufactures their computers in China and farms out their customer service to India....shame on Michael Dell and shame on any of us who buy another Dell product.

Monetary Loss: $149.

Had an Experience with Dell?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#352490

They could have remoted into your machine to check your story, five minutes. Dunderheads.

You May Also Like

Dell Provides Horrible Customer Service To Me! Dell "My work computer has been in disrepair for thirty days! They have been to my home 4 times and they have replaced virtually every part, and have yet to fix!..." Read more Dell - Bait and Switch Advertising Dell "I ordered the system with a spare AC Adapter and Battery which was displayed as a 9 cell battery. I got the system, and the AC adapter, but no..." Read more Dell Computer ~ Fraudulent Business Practices ~ Senior Operations Analyst Acknowledges Poor Quality Dell "Dell Computer ~ Fraudulent Business Practices ~ Senior Operations Analyst Acknowledges Poor Quality Control By Ken Garneau Caveat Emptor~let the buyer beware. In a world of technology, large corporations, telecommunications, the sales..." Read more STAY AWAY! Ifixyouri is uncommunicative, unprofessional, and useless. iFixYouri "I'm a senior in college who struggled through weeks without a laptop thanks to ifixyouri. This company is completely terrible at communicating with its customers without an incredible amount of..." Read more Tradesy - Well not let pictures download Tradesy "It keeps saying the pictures are to small . I have all the latest settings on here. The photos are at right size. Starting to get pissed off!!! . It..." Read more Red Wing Shoes - Steel toe shoes come apart the first day Red Wing Shoes "I bought a brand new pair of steel toes shoes for my son . because i wore red wing boots for 30 years while working for ga . power co.the..." Read more Aarp - Fed up with phone calls! Aarp "WARNING!!! DO NOT ASK AARP FOR INFORMATION ON HEALTH INSURANCE! I filled out the contact me form at their website and have been inundated with sales calls every single day..." Read more Sheinside - Nonsense website . Frauds Sheinside "No response . Unprofessional. I am still waiting for my refund since a month. They are making fool of people. My products never got delivered to me.i have attached everything...." Read more