I placed an order with Dell 3/2. Rec'd a confirmation email.
Logged in via that email 3/3 just to check status and found that it had been canceled! Called customer service to find out why and what was going on. Three hours and two departments later I was told that the information I supplied Dell did not match what my Credit Card Company had so they canceled the order for me. I called Discover, info matched, Dell had valid authorization on card.
Discover said I could not cancel, Dell had to release authorization. Called Dell back, they said too bad. Have to place a new order and be charged again. Only way to get my authorization released was to call yet another number which is 866-696-5107.
This number is for "On Process Technology on Behalf of Dell"... whatever that means. This number goes automatically to voice mail. I have called 15 + times and left two messages.
More than two days later, no call back. Dell still has my money, and I have no computer, or hopes of getting one until this is resolved.
Massive waste of time and energy. Hopefully not money too.