Bought Dell Computer 11/03. Made 1 payment 12/04.
Paid balance on 1/04. They did same thing to me with a "$24" balance. Called many times. Cus Svc in India.
They could not understand English and kept repeating their "script". Then THEY started hounding me and wanting me to give my credit card over phone which I would not do. Sent me to Collections & Ruined my spotless credit. Even Collection Co.
said it didn't make sense. I paid everything else and not this $24?? They knew it was an error and sent back to Dell. Sent certified letter to MIchael Dell and they did give me the $150 rebate (albeit a yr late) but never removed $24 which ended up being $48.
Was notified of class action suit against them. Filled out paperwork and that is ONLY way they removed from my credit report (after 4 yrs).
WOULD NEVER BUY FROM DELL AGAIN!!