Not resolved
1 comment

I purchased the laptop computer at Best Buys on 4.26.12.I computer started failing after ONE and the hard drive failed after TWO months.

I returned it to Best Buys where I purchased it at. They took the computer and sent it to Dell for repair. After more than 2 weeks of repair the computer repair was done. The repair was done wrong and now the second time it is going back to Dell.

Best Buy said that it will take 3 weeks for the repair this time. All together 5 weeks!

I do not have the product I purchased.Nobody is willing to replace it!

Review about: Dell Laptop.

Monetary Loss: $432.

Had an Experience with Dell?

Write a review


Terms of Service
Post Comment

Hi CPastor,

My name is Ranvir and I work for the Social Media and Community Team at Dell.

I understand your frustration and apologize for the inconvenience caused to you.

If the repair has been done twice in depot then certainly it is a cause of concern. We need to investigate it. Sincere apologies.

For Depot repair it takes 7-10 business days.

Please give me the service tag or express service code so that we can investigate the same.

Glad to help.

Thanks and Regards,


Dell Social Media Responder

You May Also Like

APPLE WHOLESALE STORE IS THE MOST RELIABLE WHOLESALER OD APPLW PRODUCTS BAR NONE! Apple Wholesale Store "On April 4, 2016 I bought 30 iphone se 64gb from Apple Wholesale Store because of course I have read all of the positive reviews online and also saw the..." Read more STAY AWAY! Ifixyouri is uncommunicative, unprofessional, and useless. iFixYouri "I'm a senior in college who struggled through weeks without a laptop thanks to ifixyouri. This company is completely terrible at communicating with its customers without an incredible amount of..." Read more Apple Wholesale Store - is the best and safest place to buy wholesale apple products online Apple Wholesale Store "I got my order on 4/1/2016, I bought 20 iphone SE 64gb for $5,980fedex delivered in 1 day. I also got my 10 ipad pro's on 4/1/2016.I am very happy..." Read more I lost $5,000 with they are a SCAM! The REAL Apple Wholesale Store is Apple Wholesale Store "This website is a complete scam and rippoff of the REAL Apple Wholesale Store ( ). I found that site from the web and placed an order for..." Read more PetArmor - DO NOT WASTE YOUR MONEY PetArmor "I made the exact same mistake that other people do. I used pet armour instead of Frontline like an idiot because I wanted to save thirty bucks. It doesn't work..." Read more Gearbest - Changed price - have to pay more than advertised Gearbest "I bought a smartwatch. It was advertised as RM68.28. shipping is RM14. When in the payment page, I selected to use my GB wallet, which RM79, click to use GB..." Read more Once again  Gasbike got me!!  my own fault for expecting anything different Gasbike "ordered a motor.. did not leave their place for 3 DAYS! took 10 days to get to me... AND they put a direct signature clause on the package !! nobody..." Read more Bosley - Not good at all Bosley "It happened 2 years ago, in Feb, I believe. I paid 14k to have 2,500 grafts put in. I went back a year later was kinda happy with the results..." Read more