Not resolved

Less than a year ago, I bought a new Dell Studio Laptop, but it has been the worst computer that I ever bought. I have already had to replace the hard drive and the DVD drive, and the "warranty" evidently requires you to replace some of the parts yourself.

I have had nothing but terrible customer service when trying to get my issues resolved, which are still not resolved after 2 months because Dell has come back to me now telling me that they want the bad hard drive back even though it still has my data on it. I was told to take it some where to have it erased, which of course will cost me $60.00 that I don't have. Customer service told me that was my problem not theirs and refused to let me speak to a supervisor despite my calling back and talking to a second person.

I am so disappointed with Dell's service, but clearly they don't care about their customers. I will never buy another Dell product, and I recommend that everyone else stay very FAR AWAY from Dell too!!!

Review about: Dell Laptop.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
You May Also Like