Bountiful, Utah

Update by user Feb 06, 2012

Update in response to comments about the video - Please turn your audio off, what you hear is background noise; sorry about that. Also, what you see is the actual flicker of the laptop display which indicates that the laptop is locked-up and the screen will continue to flicker in this manner indefinitely. Thanks for your comments.

Update by user Feb 03, 2012

One item that was omitted was that on two occasions Dell Support (India) hung up on me.This infuriates me to no end since I had to start at the end of the support phone Que each time I called.

On the third attempt I yelled at the support tech and told him \"DON\'T HANG UP ON ME OR I WILL CALL UP VISA AND GET A REFUND ON MY CREDIT CARD!!!\" Then explained the problem I was having - Unfortunately he lacked the technical expertise to complete the troubleshooting and passed me of to someone else who would only tell me it was a \"DRIVER\" issue.

This is incorrect since 1) I loaded Windows7 32bit and drivers and had the video problem 2) re-loaded Windows7 64bit and drivers and still had the problem.The conclusion I came to is that there is a hardware problem since either operating system and drivers resulted in the same video lockup.

Original review posted by user Feb 03, 2012

I am having a problem with or runaround with Dell customer support. 1) several attempts to resolve problems using "Chat" service were unsuccessful because the Chat service has been disabled but is still listed on their website as an option. 2) Calling India (yes still support from India!) leads to mis-diagnoses and they haven't yet been helpful in resolving the problem or allowing a return. 3) Emailing "Orders" for a replacement results in an email response to call India for technical support or send the product back for a refund - I WANT AN EXCHANGE! This is terrible customer support. I am posting here as a warning to those who insist on Dell for a laptop and am pursuing a replacement from Dell.

Related: Dell - Unbelievable horrible customer service!!!!!

Computer Problem Description:The Video hardware in my Dell Inspiron is defective where video hardware locks up and the computer has to be re-booted. See youtube videos below. (it's not a driver problem)

Windows7 64bit Hardware problem w/ video card

Same problem w/ Windows7 32bit; hardware problem where video hardware locks up and the computer has to be re-booted

Review about: Dell Customer Support.

Review #294259 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Dell?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

"your "video" on youtube made absolutely no sense.Poor quality and low volume on audio made for an exercise in futility"

Sorry about your interpretation of the video.

The video was mainly for Dell Tech support and there should have been no audio however attempts to edit out the audio had no effect. Bottom line, if you review the video again, keep in mind that this is a video showing the computer locked-up and the laptop display flickers just as the video shows until the laptop is rebooted.

Just after this video was taken, I closed the "lid" or put the display down forgetting that "sleep" mode is controlled by the operating system.Twenty minutes later I heard clicking and buzzing sounds and to my surprise when I opened the laptop the video was still like the video shows and only went away after I rebooted the laptop.


Addendum: I just checked on HP and found they have terrible customer support and it also is in India. Zounds!! If you want to know about a company's customer service, follow this link:


your "video" on youtube made absolutely no sense.Poor quality and low volume on audio made for an exercise in futility.

However-------I am in the process of researching in order to buy a new computer.

I like the models and spec. on the site, even tho it can become expensive if I configure it the way I REALLY want. I have also researched on the site. I am glad you posted the problems with Dell customer support.

I will definitely stay away from Dell. I want no part of foreign support. I have had some really bad experiences with support being in India, Philippines, etc. I do NOT need the hassle, especially if I am shelling out alot of money.

I will have to research and see where HP has it's support. It's a shame Gateway no longer sells online. I have two Gateways, both over 6 years old, still up and running. I never had to call support for them, so not know where their support located.

Gateway apparently now sells only to stores like BestBuy, etc.Of course, I now refuse to buy anything at all from BestBuy due to their arrogance, lack of stocking products on sale and the fact that they are in deep trouble financially and you may not be able to get any support from them after they file for bankruptcy.

You May Also Like

Indy Jarvis  - Scam and fraud Indy Jarvis " Found a video where everything is free. He shouldnt be selling this, it is not right. What he has done is shameful, everyone should see this video, and they..." Read more Dell - Alienware Graphics Amplifier GTX 970 Bundle didn't include the GTX 970 Dell "I was waiting for a sale to purchase an Alienware Graphics Amplifier and when I saw it was bundled with a GeForce GTX 970 I decided to pull the trigger...." Read more Indy Jarvis  - Complete Scam Indy Jarvis "I purchased a unit from a small business called Indy Jarvis. The owner contacted me often, after I showed some interest in his product. I finally decided to order the..." Read more Dell - Broken promises in the sales process Dell "Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock. I ask about the active stylus..." Read more Ashley Furniture Contradicted and Lied Ashley Furniture "My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt...." Read more Lg Electronics - LG washer WT5070CW Lg Electronics "Purchased LG washer and dryer at Home Depot in 2012 and was happy at first, after about a year or two I noticed a little rust stain at the bleach..." Read more E Timothy Mccullough - CONSUMER ALERT! TIMOTHY MCCULOUGH MALPRACTICE COMPLAINTS E Timothy Mccullough "We WERE a client of Tim's as well and we lost our case big time. It all started off the same way as other people have experienced where he introduces..." Read more Dennys Restaurant - Most racist and dissapoint​ing experience ever Dennys Restaurant "Waiter was racist. Refused to serve us because my fiance is African American. Once server ended up serving us he did not EVER give my fiance her food and then..." Read more