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Lately my nightmare of a laptop from Dell has been running at Pentium 1 speed, so I called customer service for guidance on how to put some pep in its step. Low and behold I was transferred to the continent of India.

I don't care what anyone says, what those people were speaking was not English. The message on my nightmare laptop reads that I need to insert my Windows disc so that it can reconfigure. Problem is that I was never sent the Windows disc.

Dell's solution: charge me $120 because they never sent me the Windows disc. I paid $588.99 for this hunk-a-junk and now they want an additional $120...I should have bought an iPad2.

Review about: Dell Customer Care.

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The directions instructed you to make the system restore discs from the recovery partition of the hard drive. You should have followed those directions after you purchased the computer.

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