Product: Dell Customer Care Clear all filters (41 of 41 reviews match)
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The person told me to return the product and said further Dell will refund the money. I asked for fixing the issue. The person told me Dell will not fix the wrong new computer configuration and best option is return the product for credit back to my account. I have...
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Dell Customer Care
#1039110
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When you purchase something with Dell they are all over you to help. If you have a problem with an order forget about it. The only customer service that I could get to was in India . I tried chat , email, and calling. They are really nice but have no visibility or...
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2.5
Product
Dell Customer Care
I didn't like
  • Customer service
#973796
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I was planning to order 49" LG TV from DELL for my son who is in US military. On Nov 8, 2016 around 10:40 am I contacted DELL.com to put an order. A person on the other side from call center in India collected information and assured me that everything is done. But...
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1.0
Product
Dell Customer Care
I didn't like
  • It was a cultural shock and a lot of stress
#952272
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Dell - Customer service???

#1112134
I just had yet another frustrating experience with dell. I don’t know where it is acceptable in any company to be hung up on by 2 different reps. Also when you want to send a formal letter of complaint there isn’t any email that you can write. I am finally done with this company and I am going to share this with everyone I know. —
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dell support is terrible. it has been transferred to India. they are clueless and could careless. If you need a part, your success in getting it depends on who you encounter. you could call the same number and get different results each time. I was told the part was...
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2.6
Product
Dell Customer Care
#941374
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I am a long time Dell customer and have been happy with the computers. This was my first experience with customer service and now it may be my last as I look for another company to receive my business. My laptop keyboard suddenly stopped working. After hours of...
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h.kitchener
h.kitchener

You might wish to take a look at the following link regarding problems in win 10 updates:http://pcsupport.about.com/od/system-security/a/fix-problems-caused-by-windows-updates...

2.9
Product
Dell Customer Care
#932796
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Dell keeps on sending advertising material to a named person at my company, but when I call them (customer service) and tell them no such person here and to please stop sending the material I get a promise that is will no longer be sent. They lied. Three months later...
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Anonymous
Anonymous

Got another one from them. Will anyone at Dell do anything to stop them?

2.0
Product
Dell Customer Care
I liked
  • Not much
#898251
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If you ever have a problem with Dell, send a note to Henryetta_Wells@Dell.com. She gets things fixed in a hurry. It's hard to get everything you need from customer service but this lady is a saint and can fix just about any problem you have with anything at Dell. I...
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Product
Dell Customer Care
#886216
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I am very displeased with the service I have received from Dell on multiple levels. On 04/12/16 my old Dell laptop died. I’d had it since 2010 and it gave me years of service. I have purchased several laptops after that from Dell as gifts for my daughter and Boyfriend...
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Anonymous
Anonymous

At least you got to talk to people in India.

1.0
Product
Dell Customer Care
I liked
  • Having a laptop
I didn't like
  • Not having a laptop for 2 months thanks to dell
#861601
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Owned Dells for 20+years.Had good luck with machine but just bought $1300 worth including a downloaded(?) Adobe elements software. Not with the machine (neither was a shred of paper work). Called India and after several transfers did get them to download. Next day...
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5.0
Product
Dell Customer Care
I liked
  • Quality of product
I didn't like
  • Worst order system
#854553
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I CANT TELL YOU HOW BAD MY XPERIANCE W DELL I M SENDING THERE PC BACK HOPEFULLY THEY WILL REFUND MY PURCHASE I HAVE NEVER BEEN TREATED SO BADLY BE TECH REPS SALE AND CUSTOMER CARE HRS UPON HRS OF BEING HUNG I TOOK ME 3 HRS TO GET DELL TO SEND ME A SHIPPING LABEL TO...
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junkmaneast
junkmaneast

My experience was similar but even worse if you can imagine that it could be.

Product
Dell Customer Care
I didn't like
  • Will never buy dell again
#804977
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