Product: Dell Customer Care Clear all filters (50 of 50 reviews match)
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0 comments
1.3
Details
So I ordered a Nighthawk X6 wifi extender after being assured by Dell that it would be compatible with my Verizon wifi. I ordered and paid for it on 10/27/2018. After 2 weeks, I called multiple times to see where my product was and was continually told that it was on...
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Author
Service
Dell Customer Care
Cons
  • Wasted my time & money due to their gross negligence
Reason of review
Poor customer service
Loss
$160
Preferred solution
Full refund
Tags
  • Dell Problems
Review #1463892 is a subjective opinion of poster.
0 comments
I bought a laptop on DELL website on 07 November 2018. My order was cancelled by Dell on the next they, they said the address informed in the order was different of my bank address which is not true. Anyway, today is 12 December 2018 and haven't received my money back,...
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Author
Service
Dell Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1100
Preferred solution
Full refund
Review #1421807 is a subjective opinion of poster.
0 comments
1.0
Details
Why should you avoid their product? Half A Year In, Dell Is No Better
(•‿•) WHY IS THIS WOMAN SO HAPPY? Because she didn’t buy a DELL computer, that’s why. Don't believe everything a review says and consider what’s what's motivating the author to write. I’m an educator. A full Professor at a fine university. Each morning I get out of bed...
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Author
Service
Dell Customer Care
Pros
  • What was being reported as true
Cons
  • Discovering truth is not a high prioriority at dell
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Review #1265182 is a subjective opinion of poster.
0 comments
We use to always use Dell but something has changed, our office no longer even has Dell machines and at home we are now looking to switch to another company. On the hunt to find a computer company that wants our business. We need a company that has great customer...
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Author
Service
Dell Customer Care
Reason of review
Order processing issue
Review #1256189 is a subjective opinion of poster.
0 comments
It could not be more evident that DELL doesn’t care about its customers. Their advanced resolution team is a joke. They could not so much as resolve a sandwich that arrives with lettuce when there should be none. Amidst all this DELL does not honor its warranty.t Do...
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Author
Service
Dell Customer Care
Reason of review
Poor customer service
Review #1238870 is a subjective opinion of poster.
1 comment
I called dell computers to complain and I was tranfered to another department and they tried the same thing. I knew it was a fraud then I had to close my acct at my bank and open up a new acct. I then called dell computer again to complain. and had asked to speak to...
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Anonymous
#1443198

Hi...well I bought an inspirion 3668, brought it home and was going to put two more drives in it. So I opened it up and found this stupid *** computer only at a 240 watt power...

Author
Service
Dell Customer Care
Reason of review
fraud trying to take from people. caused a lot of problems
Preferred solution
to consider my bill paid in full. and a new computer
Review #1200791 is a subjective opinion of poster.
0 comments

Dell - Horrible

Ordered laptop, they cancelled after claiming to have problem with my payment method . Instead of sending me cancellation email, they sent an email saying it went through. I wanted it cancelled because I no longer trust them. Will be watching credit card. Worried about being scammed.
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Author
Service
Dell Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1133262 is a subjective opinion of poster.
1 comment
1.5
Details
A Tom's Guide complaint about Dell in 2015 asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you its really bad right now. We're talking about a company that will do most anything to avoid making good on its warranty. See...
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WellSchooledCritic
#1401368

So far there has been no response to the issues I raise in my review. The very same things that I brought to the attention of DELL President michael_dell@dell.com and Vice Pre...

Author
Service
Dell Customer Care
Pros
  • What the promotional literature said
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Full refund
Review #1127551 is a subjective opinion of poster.
0 comments

Dell - Customer service???

I just had yet another frustrating experience with dell. I don’t know where it is acceptable in any company to be hung up on by 2 different reps. Also when you want to send a formal letter of complaint there isn’t any email that you can write. I am finally done with this company and I am going to share this with everyone I know. —
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Author
Service
Dell Customer Care
Reason of review
Poor customer service
Review #1112134 is a subjective opinion of poster.
0 comments

Dell - Customer Care Review

I ordered a Laptop computer on Feb 28 with the following order # 2/22/2017 2005742874461 Delivered 3/3/2017 (Delivered) BASE,NBK,BTX,INS,5765 191094134 My product came on March 03. Upon receipt of the computer, I verified all the components. The Video Card memory had to be $GB per order that I made. My surprise was that Video Card had only 1 GB for the dual processing cards with additional card had 512 GB. So the video card was incorrectly configured for the laptop I ordered. I called the customer care to complain. They send me to Tech support. The tech support again sent me customer care it is supposed to be tech support for the new products. After second time, customer care agreed to take the product back. I returned the product on Mar 21. On March 22 another replacement computer came. 3/14/2017 2005757369688 Delivered 3/22/2017 (Delivered) BASE,NBK,BTX,INS,5765 197568958 This one supposed to be correcting the configuration of the Video Card for the memory size 4GB in place of 1 GB of the previous computer ( See the order details below) To my surprise it was the same configuration that I received first place. Again I called customer care. Same routine of phone transfers from Customer care to Tech support and back and forth for 3 days. Process is: Nobody know what is actually to be done for faulty order. Finally one good customer care person came on and understood my complain. Person said that first of all this is not an exchange that was wrong. The person told me to return the product and said further Dell will refund the money. I asked for fixing the issue. The person told me Dell will not fix the wrong new computer configuration and best option is return the product for credit back to my account. I have been Dell customer for the last 15 or more years. This is the first time Dell sent me incorrect computer and the employees working for Dell argued with me it was a correct configuration. Simple System Information will show all the components with their sizes. My time was wasted. Dell need to understand this. If this kind low quality workers who are not able to understand what is wrong with order, customers will go another manufacturer. Oh man I had enough with these Dell customer service persons. Customer Service person named Derrick threatened me and pointed to me I was wrong. Now Dell advertises one thing and sends another configuration. Look above how many times I tried to correct them. Dell did not correct. It means cheating and making fraud claims
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Author
Service
Dell Customer Care
Reason of review
Order processing issue
Review #1039110 is a subjective opinion of poster.