Dell Customer Service Nightmare
So I order an Xbox One bundle for my son from Dell who has been advertising a Black Friday deal for days leading up to it. I wait until the second the "Order" button is enabled and click into it and the bundle I want is not available.
So after some discussion with my wife and son we decide to try another bundle. This one is available (we think) and I am able to confirm the order and I get an email with the details of the order. For a couple of days I watch the status change from Pre-Production to Production. The next status change should be Shipped. Last night I checked the status and to my surprise, the status is Canceled.
So, naturally I called Dell Customer Service to find out what the deal was with my order. After waiting on hold for 10 minutes or so I got a woman who started asking me questions that had nothing to do with my problem. Eventually I got a word in and she determined that she needed to transfer me to Customer Service.
So... I waited on hold for a few more minutes and I got a gentleman on the phone. When I asked him why my order was canceled, he informed me that they were out of stock. I told him it wasn't out of stock when you confirmed my order 5 days ago. When I asked him what he could do for me, he simply said that I could order a different bundle, which of course would be more expensive then the one I had ordered. When I told him that this was unacceptable and he needed to do something to make this right, he said..... I will have to transfer you to customer service... So naturally I asked, do you mean to tell me I'm not talking to customer service? To which he replied, no which number did you call? To which I replied, the one on your website that says Customer Service.
After another transfer and more time on hold, I simply hung up.... I'm assuming this is exactly what Dell wanted me to do. Why is Customer Service so broken? It really should be common sense.
This person wrote the review because of poor customer service of xbox one bundle from Dell. Reviewer claimed that he or she wants Dell to offer any options to resolve the issue.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
We collected other reviews about products and/or services offered by Dell for you to read. This information may help you with your purchase decision.