So I order an Xbox One bundle for my son from Dell who has been advertising a Black Friday deal for days leading up to it. I wait until the second the "Order" button is enabled and click into it and the bundle I want is not available.
So after some discussion with my wife and son we decide to try another bundle. This one is available (we think) and I am able to confirm the order and I get an email with the details of the order. For a couple of days I watch the status change from Pre-Production to Production. The next status change should be Shipped. Last night I checked the status and to my surprise, the status is Canceled.
So, naturally I called Dell Customer Service to find out what the deal was with my order. After waiting on hold for 10 minutes or so I got a woman who started asking me questions that had nothing to do with my problem. Eventually I got a word in and she determined that she needed to transfer me to Customer Service.
So... I waited on hold for a few more minutes and I got a gentleman on the phone. When I asked him why my order was canceled, he informed me that they were out of stock. I told him it wasn't out of stock when you confirmed my order 5 days ago. When I asked him what he could do for me, he simply said that I could order a different bundle, which of course would be more expensive then the one I had ordered. When I told him that this was unacceptable and he needed to do something to make this right, he said..... I will have to transfer you to customer service... So naturally I asked, do you mean to tell me I'm not talking to customer service? To which he replied, no which number did you call? To which I replied, the one on your website that says Customer Service.
After another transfer and more time on hold, I simply hung up.... I'm assuming this is exactly what Dell wanted me to do. Why is Customer Service so broken? It really should be common sense.
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