We ordered a computer for our mother as we wanted her to start using a computer. We called
Dell and ordered an all in one touch screen.
The guy told us we would have it several days before christmas... well.. It came but after work so we had to have it redelivered.
We wrapped it up and gave it to our mother and found that they had sent us an all in one NON touch screen.
When we called to have them change it, they were rude, repeatedly. They were not willing to admit that they sent the wrong computer and basically said that we lied and ordered the wrong computer..... really? Spoke to the supervisor...
also rude and not helpful at all. Not sure what country they were from but... doesn't excuse rudeness. So basically....
don't shop with Dell computers.. they are bad news and not into customer service.
Monetary Loss: $600.