I bought a top of the range Dell desktop, Inspirion 1, shortly after arriving in Indonesia (March 2011). I have always had Dell computers and specifically bought a Dell in Indonesia (where I do not speak the language or know the brands) due to Dell's good product quality and ease in sorting out complaints. Well, NOT in Indonesia it seems! Dell needs to have a serious look at the reputation it is ruining, thanks to ADAKOM INTERNATIONAL in the world's 4 most populace country!

One of the key reasons for buying this Dell was its integrated camera and microphone. I knew that Skype would be our main communication tool with family and friends abroad. Unfortunately the unit has disappointed as the microphone has persistent sound quality problems (echos, is very faint, has feedback, generally unsatisfactory)

I bought the unit through a dealer, recommended by the Ex-pat community for his excellent customer service. He has not let us down, providing excellent support and spending an enormous amount of time trying to solve this issue. He has, as a result, stopped recommending or selling Dell products.

The unit has been in for repair (or had on site repair) numerous times - very difficult to organise and time consuming. Eventually I requested a refund or a new unit. The service from Dell representatives in Indonesia (ADAKOM INTERNATIONAL TECHN) has been appalling to say the least. Their attitude to customer service being the most disappointing of all! It is totally out of step with the customer service orientation I had expected.

I also found the accusations from the Dell representatives that I was expecting a higher standard than the "normal" performance from the unit; that I should have tested the unit thoroughly at the shop; that the service from the re-seller was "lacking"; and best of all that the re-seller (a small business owner) could refund me but would not be refunded by Dell, insulting at best. All of this communication is on email and I am happy to forward it on to you.

After months of trying a replacement unit was finally offered but when tested by our trusted re-seller, it was found to have the same problem.

Due to the persistent poor quality but more importantly the APPALLING customer service from those representing Dell in Indonesia (ADAKOM INTERNATIONAL TECHN), I have requested a full refund. After 7 months, I would like, eventually, to have a PC at home which I can trust and which meets basic performance expectations. This request has been refused. PLEASE HELP!

Had an Experience with Dell?

Write a review


Terms of Service
Post Comment

You May Also Like

APPLE WHOLESALE STORE IS THE MOST RELIABLE WHOLESALER OD APPLW PRODUCTS BAR NONE! Apple Wholesale Store "On April 4, 2016 I bought 30 iphone se 64gb from Apple Wholesale Store because of course I have read all of the positive reviews online and also saw the..." Read more Lenovo refuses to repair poor quality Thinkpad under warranty, refuses to honor onsite warranty despite claiming milspec Lenovo "My X1 Carbon is also developing similar hairline fissures. It has never been dropped and have always been careful. This points towards poor workmanship of the material not being durable..." Read more Dell Computer support is ineffective Dell "I am having a problem with or runaround with Dell customer support. 1) several attempts to resolve problems using "Chat" service were unsuccessful because the Chat service has been disabled..." Read more Dell - Bait and Switch Advertising Dell "I ordered the system with a spare AC Adapter and Battery which was displayed as a 9 cell battery. I got the system, and the AC adapter, but no..." Read more Aliexpress - No Response on Customer Service Aliexpress "I had made a purchase on aliexpress from one of the supplier, i did not receive by product and also my buyer protection was end, i was not able to..." Read more Harbor Freight Tools - Very Upset Harbor Freight Tools "Hi i hope this is read by the right people! I work at HFT for 6 years no problems always had hrs to work loved going there to work but..." Read more Desertcart - Over a month, missing delivery, No refund, No support Desertcart "Ordered a bunch of stuff, ONE ITEM WAS NOT SHIPPED out from their US consolidation center, rest were delivered in two separate deliveries. Support has only emailed stating that they..." Read more Lazboy - Extremely poor La-z-boy customer service Lazboy "We purchased two chairs ($1500 each) at the Frisco TX store - 8294 TX-121, Frisco, TX 75034. There was poor workmanship in sewing the fabric darts on the arms leaving..." Read more