Product: Dell Inspiron 7000 Laptop Clear all filters (0 of 4 reviews match)
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Dell Support, My daughter returned to her second year of college this week, and just two short days into classes, her computer has crashed, yet again, no fewer than six times. This is extremely frustrating and somewhat unbelievable from a brand new, shiny & expensive...
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2.0
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Dell Inspiron 7000 Laptop
I liked
  • Quality of product
#1094586

The worst product/customer service experience I've had since the front wheel fell off my Fiat.Laptop is 9 months old. It worked properly for 6. I've spent the remaining 3 months haggling on the phone, continually downloading the same operating program, being told to...
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Anonymous
Anonymous

Did you not contact Dell regarding it? After all its a new order right? Does not seem to be a good order experience!

Anonymous
Anonymous

Overall Dell is know to have a good customer service by off late things have been changing and a lot of negativity is surrounding their customer service and order experience t...

1.5
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Dell Inspiron 7000 Laptop
#1006763
I'm sorry to see that so many other people are having the same sort of frustration with Dell that I have been having. I did find a great blog with some suggestions about what you can do to actually get Dell's attention: dellscomplaint.blogspot.com. Basically they...
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Anonymous
Anonymous

has there been any improvement in Dell experience or is it the same? I had bought a laptop once however, i felt the wait time on phone seems to be high

Anonymous
Anonymous

hi, Are you using dell system or laptop ? if your gonna any problem with technical, don't bother about that just ping me a call to this customer care number 1800 315 8369 del...

1.0
Product
Dell Inspiron 7000 Laptop
I didn't like
  • Sold defective product
#897643

Dell - Horrible Tech Support and Customer SErviceI

In July 2016 I bought a new Dell Desktop Inspiron 7000 with "premium tech support" After my personal computer guy installed the machine for me everything was working. Next day I went to Outlook and got a POP UP that said the program was not supported by the product. I called Dell. I was transferred to India, of course, where I spent 51/2 hours talking to a guy who stripped my computer of all programs, reinstalled them and Outlook still didn't work. Plus, all the work of transferring files and documents from my previous computer was lost. A whole day lost plus another day for my tech guy to re-transfer my files. All the Dell tech had to do is to tell me that I needed to buy Outlook 2016 for $110 and problem solved. He never mentioned this. I lost a whole day of work, 51/2 hours of time on Sunday talking to India and endless frustration. You cannot speak to anyone who speaks English as a first language and all the reps I've talked to about this since the incident are the same. It's very difficult to understand them. They refuse to go "off script". I got a call today saying that the tech who caused me grief was fired but Dell refuses to compensate me anything - even the $219 I paid for "premium support". I will never buy a Dell again and I advise anyone out there not to. HORRIBLE TECH SUPPORT AND CUSTOMER SERVICE
2.5
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Dell Inspiron 7000 Laptop
#894126
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