Dell keepts asking for same information - 3 Years Running
Everytime I call into dell for warranty repairs, technical support or any other issue they ask for my Name, Address, Email, Phone number, Alternate phone number, etc etc. I have called over 100 times for various issues since buying my computer three years ago. I expressed how aggrevating it was to waste 20 minutes on hold, then 5 minutes giving them the same information as last time, then another 5 minutes while they 'look up the account'. Every. Single. Time. A multi-billion dollar company can't store this information? I give it to them 100+ times and they "don't see the information here".
Even after confirming my name, address, etc TWICE with the agent before shipping me a new part they still got my name wrong and my address wrong. It's a wonder how they're still around...
I am moving on from Dell. I can't take the incompetence anymore covering everything from technical support to getting my name right.
Review about: Dell Technical Support.