Product: Dell Laptop Clear all filters (210 of 210 reviews match)
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Bought refurbished Dell laptop which Joy guarantees as " certified, thoroughly inspected, cleaned, upgraded and tested to perform as new". Recieved with dead battery. Returned Battery and Joy sent replacement battery. Only to find out that the AC adapter is not working.
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, I'm so sorry for the trouble! I would love to look into this for you. Can you send me your name, contact information and reference number for your order to lauren@joysy...

1.0
Product
Dell Laptop
#1085652
I bought a new Dell laptop in December. It wouldn't charge and I battled with Dell support in India for almost 4 hours about the problem. They sent me a new power cord......, it didn't work! They said they would send me another computer, which took another two weeks....
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h.kitchener
h.kitchener

Thanks for the info. If you were told your OS had a missing file, what is it? You could possibly get it online somewhere and install it yourself as long as you put it in the r...

Product
Dell Laptop
#1068281
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I purchased a Dell laptop from QVC. Wow was I getting a great deal so they said... The trick was some of the parts were out dated... at first I noticed that my internet speeds were kinda slow.. so I thought it was my internet connection... I upgraded to Fios gigabyte...
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Anonymous
Anonymous

you didnt check the specs before you bought it? that is on you.

Qvc
Product
Dell Laptop
#1058870
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Joy Systems - Customer service is a joke

#1092140
1.0
Details
My screen does not work nor does my camera and I just bought this laptop. I was on hold for almost an hour and then sent to a voicemail box that doesnt allow you to leave a message! Completely unprofessional!
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Customer service
Product or Service Quality
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Joy Systems - Other system not working

#1080151
1.7
Details
I got a refurbished dell latitude e6400 and the camera and mic is not working plus the usb reader and other memory card reader . I called for tech support right away and until now no one called me and it has been 2 week. I was told right after i got the case number that a tech will call me and mlhelp me resolve the problem. Until now noone called and im a sitting duck waiting for noone
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Style and Design
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Dell Laptop Review

#990709
1.0
Details
Dell double-billed my checking account and lied about it when they were caught. I had to fix the problem myself after they refused repeated requests to help. These are the most vile, evil people I have ever seen, and I spent a career as a vice cop.
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Dell Laptop Review

#895417
1.3
Details
The product is very difective
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i asked for replacement and compensation. customer service emailed me that they will provide compensation once I return the defective laptop. they sent the new one and i sent back the defective.now they are saying no compensation. i have email from dell customer...
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2.8
Product
Dell Laptop
I liked
  • Product
I didn't like
  • Customer service
  • Lied
  • Escalation team non existant
#1042749
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I was able to purchase a nice Dell laptop that was about $500 and I did not get a warranty this time because I felt my last experience was a hassle and in the end not worth it. It is October and I was graduating in April 2017. Well it is March of 2017, 6 months later...
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Anonymous
MCCustrel

Hi there, Please email me at custrel@microcenter.com and I would be ahppy to look into this with you. Thanks, JamesCustomer RelationsMicro Center custrel@microcenter.com

Anonymous
Anonymous

"In my experience from the last three years..."You're not a fast learner, are you?

2.5
Micro Center Mayfield Heights, Ohio
Product
Dell Laptop
I didn't like
  • Spent money for no reason
  • Overall service
  • No help
#1023656
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In my experience, Dell will sell you a defective computer, promise to make repairs, as is demanded in their own warranty, and then continue to return a broken computer to you. I have spent hours on the phone troubleshooting with countless representatives, been lied to...
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1.0
Product
Dell Laptop
I didn't like
  • Customer support - rude and ineffective
  • Refusal to make repairs under warranty
  • Customer support - lies
#1004439
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ca Order Number 508400054 (KMM1259110V71895L0KM) i had bought a dell latitude laptop from best buy site.. the product cam on time. But the produxt quality was so bad from system not working to screen flickers. This is a refurbished unit. So i immediately send back.....
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1.0
Product
Dell Laptop
#1001755
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Bought a dell off (Tom Bilden laptopsalesaz) came with a virus! Broken fan. Had to pay $250.00 to get desktop fixed plus $27.00 to send piece of junk back. You never sent me return shipping label! All your emails are generic and say you will look in to it! That's a...
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1.0
Product
Dell Laptop
I didn't like
  • Dont fix problem generic email no phone
  • Over 20 emails
#982375
got a laptop that as advertize as dell, new wifi and all accessories, yup a lie, got it had a virus, called Geek squad to see the error code upon turn the thing on was majore and yup they sold me a bs laptop that came with a virus, i sent it back before 30days call...
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1.0
Product
Dell Laptop
#979530

I ordered a dell laptop in July. When I received it the screen kept going blank &I had a very difficult time trying to retrieve it. I called QVC & CSR gave a phone number to call. I tried the number several times at different times on different days. I finally called...
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Anonymous
Diane

I had the same problem. I now own a $699 worthless, Dell computer I bought at QVC on April 16th, 2016. Same problem, Dell support in Manila.

Anonymous
Diane

I bought a Dell Laptop on April 16th, 2016. It never ran "lightening fast" as the show host claimed. Finally it went out. I phone Dell Tech Support and got a technician from...

1.4
Product
Dell Laptop
I didn't like
  • Noanswer at phone number given to me for warrenty
  • Phone number they gave me for warranty
#976762
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