Product: Dell Laptop Clear all filters (216 of 216 reviews match)
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Staples - Instead of Dell XPS they delivered Dell Inspiron
I ordered Dell XPS 13.3 from Staples at $949 on thanks giving and the product title was as follows: Dell XPS 13 133inch QHD 3200 x 1800 i78550U 16GB 512GB PCIe SSD Intel HD Graphics 45 W 60 WHr Battery instead of Dell XPS , below model / configuration was delivered:...
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1.5
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Dell Laptop
#1144720
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i bought a new dell computer 5 months ago has been in repair shop 5 times and now just got it back and this best buy co indpls in had the gall to charge me 121.00 for a bad keyboard which they said had liquid on it which destroyed the key board .i do not eat or drink...
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h.kitchener
h.kitchener

You can sue them in small claims court if you desire. I, too have heard of Best Buy selling used computers as new, but whether this is true or not, who knows? Perhaps if you d...

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Dell Laptop
#1141391
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Dell computers is a rip off. My daughters $900 gaming laptop worked great- until 1 day after the warrenty expired. She hadn't even been using it a year. When you call Dell about all they can talk about is your warrenty and they do nothing but try to extort more money...
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1.0
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Dell Laptop
#1139342
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Joy Systems - Dell laptop...opened the side to put pictures on and it won'

#1140895
Dont know how to get it straightened out and upset
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Joy Systems - Customer service is a joke

#1092140
1.0
Details
My screen does not work nor does my camera and I just bought this laptop. I was on hold for almost an hour and then sent to a voicemail box that doesnt allow you to leave a message! Completely unprofessional!
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Customer service
Product or Service Quality
Staff

Joy Systems - Other system not working

#1080151
1.5
Details
I got a refurbished dell latitude e6400 and the camera and mic is not working plus the usb reader and other memory card reader . I called for tech support right away and until now no one called me and it has been 2 week. I was told right after i got the case number that a tech will call me and mlhelp me resolve the problem. Until now noone called and im a sitting duck waiting for noone
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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Dell Laptop Review

#990709
1.0
Details
Dell double-billed my checking account and lied about it when they were caught. I had to fix the problem myself after they refused repeated requests to help. These are the most vile, evil people I have ever seen, and I spent a career as a vice cop.
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I bought a Dell Inspiron 15 5000 series laptop at the end of April 2017 and I had to send the computer back to Dell in October to have the Fan, Heatsink, and Main Logic Board replaced. When they sent me the computer back, I contacted them and explained that my computer...
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Dell Laptop
#1136008
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Bought refurbished Dell laptop which Joy guarantees as " certified, thoroughly inspected, cleaned, upgraded and tested to perform as new". Recieved with dead battery. Returned Battery and Joy sent replacement battery. Only to find out that the AC adapter is not working.
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, I'm so sorry for the trouble! I would love to look into this for you. Can you send me your name, contact information and reference number for your order to lauren@joysy...

1.0
Product
Dell Laptop
#1085652

I bought a new Dell laptop in December. It wouldn't charge and I battled with Dell support in India for almost 4 hours about the problem. They sent me a new power cord......, it didn't work! They said they would send me another computer, which took another two weeks....
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h.kitchener
h.kitchener

Thanks for the info. If you were told your OS had a missing file, what is it? You could possibly get it online somewhere and install it yourself as long as you put it in the r...

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Dell Laptop
#1068281
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I purchased a Dell laptop from QVC. Wow was I getting a great deal so they said... The trick was some of the parts were out dated... at first I noticed that my internet speeds were kinda slow.. so I thought it was my internet connection... I upgraded to Fios gigabyte...
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Anonymous
Anonymous

you didnt check the specs before you bought it? that is on you.

Product
Dell Laptop
#1058870
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i asked for replacement and compensation. customer service emailed me that they will provide compensation once I return the defective laptop. they sent the new one and i sent back the defective.now they are saying no compensation. i have email from dell customer...
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2.8
Product
Dell Laptop
I liked
  • Product
I didn't like
  • Lied
  • Customer service
  • Poor quality product
#1042749
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I was able to purchase a nice Dell laptop that was about $500 and I did not get a warranty this time because I felt my last experience was a hassle and in the end not worth it. It is October and I was graduating in April 2017. Well it is March of 2017, 6 months later...
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Anonymous
MCCustrel

Hi there, Please email me at custrel@microcenter.com and I would be ahppy to look into this with you. Thanks, JamesCustomer RelationsMicro Center custrel@microcenter.com

Anonymous
Anonymous

"In my experience from the last three years..."You're not a fast learner, are you?

2.5
Mayfield Heights, Ohio
Product
Dell Laptop
I didn't like
  • Overall service
  • No help
  • Spent money for no reason
#1023656
In my experience, Dell will sell you a defective computer, promise to make repairs, as is demanded in their own warranty, and then continue to return a broken computer to you. I have spent hours on the phone troubleshooting with countless representatives, been lied to...
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1.0
Product
Dell Laptop
I didn't like
  • Customer support - rude and ineffective
  • Refusal to make repairs under warranty
  • Customer support - lies
#1004439
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