Dell pulls a "Bait & Switch"
Update by user Jul 11, 2012
After 2 mo\'s, Executive Support finally did the \"right thing\". I purchased a new laptop and they refunded the difference from the original advertises price. I now have the new laptop and the refund has been issued.
I hope I never, ever have to deal with Dell\'s customer service department....that is my only fear.
Update by user Jun 21, 2012
I filed a complaint with the Better Business Bureau on May 23. The BBB reviews the complaint, then contacts the company and gives them a certain amount of time to satisfy the complaint (june 14).
I was contacted by the Dell \"Executive Customer Support Team\" and many emails went back and forth. They had several opportunities to rectify this, but didnt.
I made my comments on the BBB complaint stating that no progress had been made.
Today (june 20)I received an email telling me that I would be able to order a new unit and get the original price that I paid for the refurbished.
I will update this site with the outcome.
Original review posted by user May 21, 2012
I ordered a laptop from the Dell web site outlet. I got a confirmation email, and my credit card was charged through paypal. I also ordered a new namplate.
A little while later, I got an email telling me that THEY had cancelled the order.
WHY WAS IT CANCELLED??? I DIDNT AUTHORIZE ANY CANCELATION AND MY CC WAS ALREADY CHARGED.
I called and after talking to 6 people, I was told that they didn't want to sell me the computer at that price, and tried to "UPSELL" me to something different. .
This was advertised on the website, and ordered from the website.
WHAT KIND OF GAME IS THIS?
THEY ADVERTISE THESE UNITS FOR SALE AS BAIT,... CANCEL THE ORDER... AND THEN TELL ME I HAVE TO BUY ONE THAT COST MORE. ???
" BAIT AND SWITCH " is illegal in the United States.
I was shoved around to 10 different people, and hung up on.
YOU DON'T DO THAT TO CUSTOMERS!
THIS WAS THE WORST CUSTOMER SERVICE NIGHMARE FROM ANY COMPANY I HAVE EVER DEALT WITH.
THEY SEND YOU TO PERSON AFTER PERSON JUST GET YOU FRUSTRATED TO NOT CALL THEM BACK.
AFTER 2 HOURS ON THE PHONE, I FINALLY HUNG UP WHEN A "SUPERVISOR" KEPT ON HAVING "TROUBLE" WITH HIS PHONE.
I WANT DELL TO HONOR WHAT THEY ADVERTISED ...THE COMPUTER THAT I ALREADY BOUGHT FROM THE WEBSITE.!!!!
I AM REALLY P' O'D
Review about: Dell Laptop.