I have had the worst experience with Dell Tech Support. I have had the same problem with my Inspiron D530 since I bought it several weeks ago.
I reported the error mssg to Tech Support and they attempted to correct the problem three times. Now they keep promising to call and help me over the phone. They schedule the call and lo and behold no call. I have bought 5 Dells in the past and I can guarantee I will NEVER buy another one.
Now I have a $1000 paper weight that I cannot view pics of my children and grandchildren on. Thanks Dell, for missed appointments, missing work, staying up late, and loads of frustration