Product: Dell Shipping Service Clear all filters (0 of 17 reviews match)
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The invoice did show free shipping, but when I looked at my PayPal account, they charged me $30 for shipping! I contacted them and told them to take off the extras and the shipping charge or I'd cancel the order. They said all their computers have these features so they can't take them off and said they can't ship things for free. I've bought Dell...
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2.9
Product
Dell Shipping Service
I liked
  • Computer itself
I didn't like
  • Being taken advantage of and lied to
#1269043

On March 7, 2018, I ordered an XPS15 from Dell. I spent about $1,300 on it, and entered a shipping address in Maryland. I was told the laptop would be shipped between March 13 and March 16. On March 16, I called to change the shipping to an address in Massachusetts, as...
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Dell Shipping Service
#1216908
Dell e-mailed me that the order was received so they had my e-mail. When the computer didn't come, I tried to track my order and then found out that there was a problem with my order. They never e-mailed me about this. I called the number that was on the message and...
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1.0
Product
Dell Shipping Service
I didn't like
  • Customer service was horrible
#1183384
I ordered three pieces from Dell, a desk top computer, monitor and keyboard. After 2 weeks the keyboard showed up with no explanation as to the other parts. Contacted Dell, "order is on it's way" Two weeks later get 3 e-mails order is shipped then 4 e-mails saying...
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Anonymous
Anonymous

Avoid Dell At all costs, Just received the second laptop as the first Precision 5510 failed, now the same problem with the second glad I did not pay as of yet as I am in a p...

rollo2016
rollo2016

Good to know as I am in need of a new computer soon. Will avoid Dell.

1.8
Product
Dell Shipping Service
I didn't like
  • Non english speaking reps and not being usa connected
#1028041

Dell - Lg 49Uh6030 Review

I would never order anything from Dell. I ordered 49 Inch 4K Ultra HD Smart TV - 49UH6030 UHD color silver on Black Friday but the tv I recieved was LG 49UH60 color blavk. When I ask for exchange to the tv I was ordering they said it was out of stock and also I would not get the price on black Friday. So I told them I'm willing to keep the wrong tv but with a discount, they refused to give me discount. This company just take your order and ship what ever they want.
1.5
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
Product
Dell Shipping Service
#968117
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My Dell Nightmare

I decided to purchase my new gaming computer through Dell due to problems with smaller computer manufacturers in the past. I attempted to order my computer on-line on Apr. 9, 2016. After making all of my choices and entering all of my information including my credit card information I attempted to finish the process by clicking on the designated button. Nothing happened. At this point I was not sure certain that my order had been processed. Not wanting to order more than one computer I hit the service chat button. The representative checked and determined that my order had not gone through. He volunteered to complete the order. After looking over the build that I had developed he began a process of checking to see what discounts might be available and eventually had his supervisor get on the line to persuade me to finance through Dell. I won't go into every detail but this process took several hours (most of it waiting). We then completed the order and I thought that everything was fine. A few days later I checked my order and found that the sales person listed the wrong graphics cards (no wonder the price was so much better than that listed for my original build). This was true even though I had specifically questioned why he was able to give me such a large discount and asked him to verify that his build and mine were identical. After realizing that they were not going to build my desired computer I contacted the Dell service group again. This time the sales person seemed very professional. She told me that she would cancel my original order and that she could not reorder for three days unless I went through the first sales person for the reorder. THAT WASN'T GOING TO HAPPEN! She then followed up with two future phone calls as she had committed to and reordered the computer. This time it was done correctly. I have to say that I was impressed with her professionalism. The reorder was done on the 20th of April. When I checked my order for accuracy and for an estimated delivery date, delivery was scheduled for the 28th of April. On April 27 the scheduled delivery date was changed to the third of May. On the third of May the scheduled delivery date was changed to the 9th of May. As I plowed through various Dell web pages to attempt to get more information I found a note that stated that due to FCC regulations I either had to fill in a form allowing Dell to keep extending my delivery due date or the computer would be automatically cancelled. There was no reference to this notice on the original order status page that I had accessed and if I had not surfed around Dells service web pages I would not have known about the potential cancellation until it was actually cancelled and the status page was updated. So...........I contacted the Dell service group at 0730 on May 3, told the representative about my experiences so far and asked him to find out why my computer kept being delayed. After waiting on hold for awhile he came back on the phone and told me that I would have to call back in an hour. I did so. The new representative told me that there had been a parts shortage and that I would have to talk to the Modification department to get this resolved. He then forwarded me on to the Modification department. After waiting for 15 minutes on hold I heard a click and was cut off. Wash. Rinse. Repeat. I called Dell once again. This time after waiting another 10-15 minutes a Modification Department representative told me that there had been a parts shortage but that the part was now available and the computer was in it's completion stage. He then said that it was scheduled to be shipped on April 9. I then pointed out that the status page said that it was scheduled to be delivered on the 9th. He confirmed that it would not deliver until the 10th. After telling him that I had been in transportation sales for 30 years and that if the trucking companies that I had worked for had ever given their customers the run around that Dell had I would have lost all of those customers. He then lectured me about how, if I had been in sales that long I had to know that things happen beyond a company's control. Dell Computer? Not having standard parts for almost a month? If I had a customer's shipment on my truck and told them that it would be delivered on April 28th and then on April 27 told them that it was rescheduled to deliver on May 3 and then on May 2 told them that it was rescheduled to deliver on May 9 and then told that it would actually deliver on May 10 I not only would lose that customer but I would probably get sued. I will NEVER purchase another Dell product.
2.8
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Style and Design
Warranty
Website
Product
Dell Shipping Service
I didn't like
  • Worst order system
#840691
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Dell leaves me High and Dry for Christmas

***Buyer Beware**** I had ordered Alienware Steam Machine online with the free upgrade to an I5 processor for my son on Dec 15, 2015 as a Christmas present. I placed the order and received a confirmation email stating the order was placed and went into production. I let my son know it would not be here for Christmas as the CS department at Dell had told me it would ship between Christmas and New Years. On Christmas Eve I called the CS department at Dell to check on the order and was told then that there were parts on the order that were delayed and the system would not be shipping until the New Year. I asked to speak to a Manager and was told someone would call. No one ever did. A week or so later I received a Call from Dell’s Customer Resolution Team on and was told that the item I ordered was not coming due to a problem in the configuration of the system and my order would be cancelled and reordered. I asked if I would get the same deal on the new order and was told that no the only thing they could do for me was give me 5% off on any order. This would not even come close to quality of system I had ordered or the cost that I was given for the first order I had placed. Since that call I have received 2 more calls from Dell’s CS resolution team offering the same deal. I will not take a deal that basically screws the customer and allows Dell to “bait and switch” their offers. This allows them to treat their customers however they feel like with no thought of repercussion or care that it is the customer that pays for the company's existence. I will never purchase from Dell either corporately or personally again they are a terrible customer service company. As well I will tell everyone that will listen the story and tell them to stay away.
1.6
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
Product
Dell Shipping Service
I didn't like
  • Getting stuck with now gift for my son
#773989
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I bought a Dell Inspiron 11 approximately three months ago. It has had near daily failures. I have worked with their tech service and had three telephone service calls (lasting approximately an hour each) as well as countless emails. We've installed new drivers - we've...
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Anonymous
Anonymous

I have had the same issues since April of this. Yes I am interested in filing a class action lawsuit. Email me at yvana@msn.com

1.0
Product
Dell Shipping Service
#615992
I have purchased a Dell inspiron on 09/01/13 in a computer shop with installed windows 7. After 2.5 month all USB (USB 3) stopped working I entered Dell support and the representative requested some irrelevant information about shipping , company name etc,while I am a...
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Anonymous
TheMan

If you buy a laptop from dell you get dell service if you buy it from a shop then it's the fault :)

Product
Dell Shipping Service
#395092
It's no wonder to me why people get so frustrated with C/S reps in general, but Dell's saving of money by shipping these jobs to the Middle East is just a plain joke, they tell us it's a communication problem and we should just except that, well obviously it is a...
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Anonymous
thatoneoverthere

Do you realize how ignorant you sound?

Product
Dell Shipping Service
#270795