Not resolved
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
0 comments

Purchased a Dell XPS 11 last August.Since then the computer has died three times and needed to have the motherboard and the power supply replaced.

If you call Dell you get a computer voice that just takes you around in circles for 20 minutes. Then when a live person comes on the line they are in India and you cannot understand them After that they pass you up to the division of your computer maker and instead of listening to your complaint they try to tell you that your computer works when its obvious it doesn't. After about an hour on the phone trying to be reasonable and explain the situation they (CSR) just hang up on you. So now I must start over trying to get my computer repaired or replaced.

Dell is incompetent, they make shoddy products and their customer service does not exist.

On top of that the people that can do something hide behind the scenes and refuse to come out and help you.This was the last thing I will ever purchase from Dell and I advise anyone considering one of their products to avoid them as much as possible.

Review about: Dell Technical Support.

Reason of review: Damaged or defective.

Monetary Loss: $1200.

Preferred solution: Full refund.

I liked: It was a laptop.

Had an Experience with Dell?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Computeruniverse - Defective from the factory expencive laptop.Lenovo support does not replaced Computeruniverse "this email i was send it to "https://www.computeruniverse.net" that is the retail shop and to "Info-Lenovo-DE@medion.com" that is the lenovo support in germany . They answered this "Dear Mr.Athansios, Thank you for your..." Read more Dell - Alienware Graphics Amplifier GTX 970 Bundle didn't include the GTX 970 Dell "I was waiting for a sale to purchase an Alienware Graphics Amplifier and when I saw it was bundled with a GeForce GTX 970 I decided to pull the trigger...." Read more Dell Lost Another Customer Today. Dell "I tried to buy this holiday sale deal, but it would not put the correct price in my shopping cart. I contacted dell, they said it had expired, but the sale..." Read more I lost $5,000 with awstores.co they are a SCAM! The REAL Apple Wholesale Store is apple-wholesale-store.com Apple Wholesale Store "This website awstores.co is a complete scam and rippoff of the REAL Apple Wholesale Store ( apple-wholesale-store.com ). I found that site from the web and placed an order for..." Read more Outback Steakhouse - Bad steak Outback Steakhouse "...the steaks had a awful smell. made my littile girl throw up. its was so bad that meat was like dissolving in my hand..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more DO NOT RENT AT EXTRA SPACE STORAGE - MOLD ALERT!!! Extra Space Storage "In July 2017, the toilet next to my unit overflowed. They called and told us; we filed a claim with our insurance company. They did nothing to mitigate the effect..." Read more Outdoors RV Timber Ridge 250RDS  not the quality you expect. Outdoors Rv "I to have had many issues with my trailer. We purchased a 2015 Timber Ridge the summer of 2016. I also feel ORV misrepresents their product. Initial quality and construction..." Read more