Update by user Mar 22, 2012
Yes, I know that. This is NOT a recovery disc. I needed a resource disc. Dell would only send one if I payed them $50 for the disc.
It\'s part of their \"proprietary\" software. If I had bought the Win XP OS disc, everything that I needed would have been on the disc to get me up and running, but Dell, oh no, they couldn\'t let that happen!! Not without making you BUY the disc that has the drivers that you NEED to get the system up.
Luckily, I was able to get the drivers and put them on a flash drive, then load them onto the system. Once on the net, Microsoft Update found all of the other drivers and updates that I needed.
Makes me angry that Dell does this. They do the same thing with, fans, for example. Proprietary plugs, if you use a standard fan that you can buy for $5, you get an error message. Don\'t like getting an error message that your fans aren\'t working every time you start up your computer? Then buy the \"correct\" fan from Dell, for $35. Get it now? Dell sucks, period.
At least I don\'t have an $800 paper weight and the piece of junk works now
Update by user Mar 22, 2012
Now I have $800 in a computer that doesn\'t work.
Original review posted by user Mar 22, 2012
I bought a Dell (my first BIG mistake) and they DO NOT SHIP WITH RECOVERY OR RESOURCE CD'S!!
I had a problem and I had to reinstall the OS (Windows XP none the less) and I can not get anything else on the computer to work, no drivers, etc.
I called Dell customer support and the first thing the *** told me was to go to online support and download the drivers. I explained that if I could do that I wouldn't be CALLING THEM ON THE PHONE. Then they want me to PAY $59.00 to connect me to tech support to "fix" the probelm. (I know what the problem is, they didn't give me a resource CD, I have an OS disc.)
The other "option" is to PAY $50.00 + S&H for the resource CD.
So, that is my only two options at this point, #1. PAY Dell or #2. PAY Dell.
Just for giggles and since I had recently built my own system (definately the way to go from now on) I had a Win 7 disc. I tried to install Win 7, no luck, the Dell computer will not even read the disc. It is not the drive, I can put any music disc, movie disc, program disc, etc. in the drive and it will read it, it just will not accept any other OS other than the one it shipped with. (It is not the Win 7 disc either, it reads fine in any other computer I have, it just won't work in the Dell.)
So I am back to two options #1. PAY DELL or #2. PAY DELL.
I can PROMISE you that I will NEVER HAVE ANYTHING TO DO WITH DELL again. PERIOD. I am so sick of thier "proprietary" hardware and software. NONE of my friends have a Dell, nor will they ever get one. (That also goes for Alienware because Dell bought them out.)
Review about: Dell Desktop Computer.