The worst support ever If you have a dell don't buy on site support The make you ship it in and support is from India with people that cause more problems to your computer I can't contact Dell in Texas or any other us city all us numbers divert to India and they will not let you talk to anyone from the US. I have wasted many hours of my life that I will never get back.
At this time I have to thing to show for it but the a computer I can not use and I paid for support that I have not received. I have not yet received a call from the real DEll in Texas So I will not agree to closing the BBB complaint until I get a computer with Windows 10 and my office back. You want to delete everything on my computer to resolve the problem Dell has started on my computer. I want a refund of my service contract because I have an onsite contract that you can not fix.
I am not happy with the service I have received and not willing to waste another 4 to 10 hours on this patched computer. This computer was working with no problems before the hard drive crashed. And when I received it back I lost everything. So I was willing to work with Dell to get back to where I was.
After work with Dell for many hours on the phone, and sitting hours waiting for the process to complete, I at the end of my time to work on you terms. I will work on my terms as I said. I want Dell Texas to call me or I will meet some one from Dell at the Corp office in Round Rock Texas. It is sad that a company in the USA has no phone # in the USA.
I have tried every phone # in Texas and it goes to India, and when I called the city of Round Rock, police department, and fire department, no one can contact Dell Texas. That is a sad day. This company has been taken over from a foreign company. If you want to work with me, I want a new computer with and operating system installed that is known proven, not a patchwork of Windows 8 to 10 and a patchwork of drivers that has to be patched again and again.
If this is what I want and nothing more. My 40+ hours wasted on the computer is a big wast of my time and a new computer is the least Dell can do to pay me for the time I have wasted taking to a company that is no longer from TEXAS.
Review about: Dell Technical Support.
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: Refund my on site service policy.
I liked: Pissed.
I didn't like: Dell support.