32 comments

I called Dell Support / "DELL on Call" to fix a problem with my computer and they forwarded my call to IYOGI corporation without telling me. IYOGI corporation representing their company as DELL said they could fix my computer and for $299 they would give me unlimited support for 2 years.

Well, keep in mind I believe I am paying for "DELL on CALL" or "Dell Supoport". Well, after paying for an UNSECURE credit card transaction and talking via phone with the representative who suggested I should just un-install my software and re-install, I realized this cant be DELL.

I immediately called my credit card company & IYOGI had double billed me $299 for a total of $600. I then called Dell and they said they would take care of my computer and the situation if I just paid $239 to reactivate my "DELL on Call" service. So, I paid the $239 and the computer expert after 4 hours could not fix my computer and said someone will call me in the morning... And never fixed the billing issues with IYOGI. After spending another 3 hours on the phone with IYOGI, I can see that my Visa company will need to fight the "DOUBLE BILLED" Charges with IYOGI. I can also see that DELL is not a "24/7 Operation". INDIA apparently sleeps during the day and only works nights.

When all said and done. DELL is a no good company and barely better than the SCAM they are willfully running with IYOGI. DELL computers were never that great, but their support was. NOT ANYMORE!!!! DO NOT BUY A DELL OR Call for support!!! YOU WILL be SCAMMED by IYOGI & DELL Computer.

If we ran scams like this in America, we would go to jail. In India, there is no need for business, ethics, laws, etc... That's obvious!

If someone barely speaking english stole your money on a credit card in America, they would be screwed!

So, just another reason why we should bring small business back to America. Let the college kid who knows nothing un-install & re-install your software. That is all DELL will do and they will send you to a scam artist IYOGI, even before attempting to help you for ANOTHER $239.

Best of luck DELL... Anyone can sell a product.... Rip someone off and stand behind nothing!

Oh, and IYOGI.. Get a descent phone system atleast and maybe try Rosetta Stone for ENGLISH. Hope your company follows DELL. Outsource your jobs.

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Anonymous
#542538

Bought a Dell 1355cn printer. It would not install. Called Dell support and rather than Dell support I ended up with IYogi.

I was told my registry was corrupted and had to be cleaned. Paid $199.99 for Iyogi services.

I think is was taken.

Thanks Dell. Neither I nor my business will buy any more Dell products.

Anonymous
#456687

i hve been using iyogi's services for last 3 yr n m very hay with d services dat these guys provide..u guys might not be able to afford d price...good work iyogi..good karma

Anonymous
to joe samuel #658421

I am not sure if I was hay with the services, but I definitely wasn't happy. Bad job iyogi, you would be sued if in the U.S. Bad Karma on them.

Anonymous
to joe samuel Cedar Rapids, Iowa, United States #700446

Joe Samuel, nice fake name! your english likely means you are A iyogi scammer that failed roestta stone.

Most Americans are NOT *** like you think. iyogi is truely a scam DO NOT FALL FOR IT!

Anonymous
#373997

:( I called dell support and got Iyogi I just got my computer and it looked like it was used or something they checked and said no it was new then they told me to activate my McAfee and I told them no as I had gotten a year free yr of Kasprsky from Costco they told me is would not work unless I uninstalled McAfee but I would need theri help to remove it all and if i did not do it my Kaspersky would not work and it would cost $169 to remove it or I coild pay $225 for free support for 2 yrs.I told them no and hung up and unistalled their remote login on my computer. Now they call me cell trying to sell me a year of McAfee!

Anonymous
#372534

Last spring my daughter (a recent college grad)picked up a virus on her Dell laptop. She called Dell support and was tranferred to Iyogi.

They wanted $169 but tried to high-pressure her into a 'guaranteed' fix for $100 more. She opted for the $169. After a couple hours on the phone her machine was fixed, but the same virus reappeared a week or so later. After seeking local help the virus is gone and no problems since.

However, we now get repeated phone calls from Indians (with names like Jack and George) claiming to be from Iyogi/Dell and saying they are receiving reports that our computer has problems.

They ask me to go turn it on and they will assist in getting it fixed. HA! Tell me this isn't a scam.

While I have had good luck with Dell computers both at home and at work from a hardware standpoint, I would avoid doing business with anyone that 'partners' with Iyogi for software support. Maybe Iyogi itself is legit, but if so there are internal employees abusing customer information.

Anonymous
#370730

They keep calling, this time saying they want to offer a full refund and just need to take control of my computer (again) so they can download the refund paperwork...... I'd expect a better SCAM these days......The unfortunate thing is that this originated from DELL and Best Buy as the recommended computer support!!!! Neither of those companies will be getting my christmas $$$ ever again!!!

Anonymous
#365125

After purchasing a M1330 in the end of 2009, battery pretty much died but was still under warranty. So I made a phone call, which was in the end of 2010, to Dell's customer service. However, a guy "somewhere" in the world clearly told me that the battery was NOT covered by warranty and I had to purchase a new one. Fine! I am not interested in a fat bill.

Several days ago, this M1330 completely died, no longer powering on. However, because our warranty is overdue, they even turned down on my request to speak with manager! Every time our conversation would be led to "You have to pay 59 USD for phone support. We don't provide free service." WTF! This laptop cannot power on and you want to do a phone support!? Finally an Indian guy admitted that no phone support can help me with this problem, and it's meaningless to purchase that. Thanks!

Then, it was even ridiculous that I was told that my bad battery was actually under warranty and I could just replace a good one! However, since warranty is expired, no replacement can be provided. WTF! Lying in my face! Although he insisted that every call was recorded in their database, my call in the end of 2010 was not there! Thanks! No evidence can prove that they were lying!

These guys are sooooooo good! They always shifted between different roles. They can be technical support, customer care, customer feedback, order support ... Even if they claimed to be technical support few minutes ago, they can become customer feedback immediately and transfer your call to another guy. Thanks! It was like talking to dolphins.

I quit. I won't buy any Dell's product in this life, and in the next life, and in the next ... Dell definitely sucks!

Anonymous
#362977

Me to scam and they are hackers to already seeing glitches do not trust them. I am going to have 399.99 for this bs.

Anonymous
#356154

if you call in for a simple problem that can be easily walked through over the phone...they ask you to allow you access to your computer and then download a virus which makes it worse and charge you to repair it.BEWARE BEWARE

Anonymous
#354410

Well I have been looking into IYOGI for a minute, trying to decide if I should go ahead and use them? I have thousands of regestry errors that slow my computer.

After reading about this company on many different sites this is what I have found. It is strange to me that EVERY SINGLE positive comment sound like someone from India writing it out.

Read the positive comments and tell me that while you are reading them it does not sound lke someone from India talking to you. OK scared of that not gonna do it!!!!!!

Anonymous
#338215

iyogi is located in gurgaon .. which was started by four thiefs..they got this idea of stealing money ... :grin

Anonymous
#338088

well I have worked with IYogi and what I know about IYogiis that it follows the most strict set of rules ans work ethic in India, when it comes to customers. For every charge back the employ who is responsible for the sales of the plan and the person because of whom the charge back has been done both are fired immediately, without any further clarification or any discussions.

What I have experienced while working in IYogi is that most the customers who are mostly Americans have no knowledge about computers at all. They screw their computers in the worst possible way and try to blame others for it. I have worked in IYogi for 2 years and I have never come across any customer who knows *** about computers. They say they can't understand the indian accent well I say its because you *** don't know which operating system is running on their system or the best part where to find the start menu which is *** on the left hand bottom of their screen(always).

Well I don't blame Americans, they are known for their ignorance and maybe it is part of their culture. it is not very hard to accept that you are computer illiterate and the guy whom you are talking to has been trained on computers for 3 months and has cleared all his exams before he can talk to the customer. Its not the Iyogi tech support that's an assole, its you *** retards who are computer illiterates, who do not know the difference between an operating system and an internet browser, you shouldn't be allowed to even use a computer. Americans think why the *** all the jobs are going to India, Its because of your ignorance and lack of knowledge.

I love IYogi and I stick to the ethics that the company follows.

more than 20 american companies can't be wrong to partner with IYogi. food for thought

Anonymous
to Logger head #658424

When did it become necessary for everyone to know the inner workings of their computers? I thought that was what iyogi was for...but apparently iyogi can't even get that right.

All they do is push people to buy things. If they were so great with computers then how come they have never managed to fix mine? Also, the Indian accent IS a problem. iyogi phones are choppy to start with, and the accent just makes it even worse.

Also, maybe I just don't care about my operating system very much. I don't really like computers in general, but it's almost impossible to live without one anymore. It's not ignorance, it's just that not everyone lives and breathes for their computer. I wish I were able to live without one, really I do, because I wouldn't ever have to deal with condensending iyogi employees ever again.

As for all the jobs that are going to India; maybe the U.S.

considers most of this to be grunt work, or maybe the U.S. corporations just realize that it's easier to scam people when they partner with Indian companies...food for thought.

Anonymous
to Logger head Rockford, Illinois, United States #931738

I'm sorry, did you just BRAG that you trained for a whole 3 months learning what a computer is?

Anonymous
#332795

Well I have been an employee of this company and all I can say is that all the company cares about is just your money and not your troubles.

I you are not satisfied with the services of iYogi then call them and tell them that you are going to file a chargeback.

Trust me this trick works as the company is very scared of chargebacks. The payment gateway which iyogi uses (paypal) will put a stop on their transactions if they exceed the allowed threshold of chargebacks.

My advise would be take help from Microsft or OEMs directly rather than taking help from these companies. They are there just to make money at the cost of your troubles.

Anonymous
#329427

iYogi is truely a nefarious operation. After taking away my admin rights to my pc remotely, and creating a test user with admin rights and a password that they didn't give me, they tried to black mail me for $169 and told me that I "would never be able to use my computer again" if I didn't call back and give them my credit card information.

THIS COMPANY IS TRULY A SCAM AND THEIR BEHAVIOR A COMPLETE BREACH OF ETHICS.

We can't just blame the iYogi (a "global support" company from India), though, because this unacceptable behavior is also another example of American corporate GREED as DELL and McAffee are willing acomplices in these egregious acts of attempted theft by conversion. Furthermore, it is a result of run-away un-necessary outsourcing to add to their bottom lines.

Anonymous
#316227

IYOGI is fraud. .trust me guys,i paid $299 jst 4 a email issue,whch could not be fixed.

.their softwares r fake. .they lie jst to get money.

.i got to local tech,he chargd me $30 and my issue was fixed. .on top of that i claimed refund in 1st week of june and til nw i hvnt nt got my money back:-(

Anonymous
#305493

India!

ROFL bunch of loosers. GTFO of America

Anonymous
#305492

India!

ROFL bunch of loosers. GTFO of America

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