I called Dell Support / "DELL on Call" to fix a problem with my computer and they forwarded my call to IYOGI corporation without telling me. IYOGI corporation representing their company as DELL said they could fix my computer and for $299 they would give me unlimited support for 2 years.
Well, keep in mind I believe I am paying for "DELL on CALL" or "Dell Supoport". Well, after paying for an UNSECURE credit card transaction and talking via phone with the representative who suggested I should just un-install my software and re-install, I realized this cant be DELL.
I immediately called my credit card company & IYOGI had double billed me $299 for a total of $600. I then called Dell and they said they would take care of my computer and the situation if I just paid $239 to reactivate my "DELL on Call" service. So, I paid the $239 and the computer expert after 4 hours could not fix my computer and said someone will call me in the morning... And never fixed the billing issues with IYOGI. After spending another 3 hours on the phone with IYOGI, I can see that my Visa company will need to fight the "DOUBLE BILLED" Charges with IYOGI. I can also see that DELL is not a "24/7 Operation". INDIA apparently sleeps during the day and only works nights.
When all said and done. DELL is a no good company and barely better than the SCAM they are willfully running with IYOGI. DELL computers were never that great, but their support was. NOT ANYMORE!!!! DO NOT BUY A DELL OR Call for support!!! YOU WILL be SCAMMED by IYOGI & DELL Computer.
If we ran scams like this in America, we would go to jail. In India, there is no need for business, ethics, laws, etc... That's obvious!
If someone barely speaking english stole your money on a credit card in America, they would be screwed!
So, just another reason why we should bring small business back to America. Let the college kid who knows nothing un-install & re-install your software. That is all DELL will do and they will send you to a scam artist IYOGI, even before attempting to help you for ANOTHER $239.
Best of luck DELL... Anyone can sell a product.... Rip someone off and stand behind nothing!
Oh, and IYOGI.. Get a descent phone system atleast and maybe try Rosetta Stone for ENGLISH. Hope your company follows DELL. Outsource your jobs.