I recently ordered and received a dell computer in which the video card was defective upon receipt of the unit. After 4 hours on the phone with Tech Support purchasing new cables and hooking up several monitors (that worked on other systems), they concluded that the video card was indeed defective.
They issued an exchange order for replacement of the system and sent me a brand new ink cartridge rather than a new computer. Please.......I beg you, do not buy a Dell computer unless you want to gamble. The customer service is the worst I have ever seen.
I have been cut off on the phone no less than six times now. And I still haven't lost my temper!
Monetary Loss: $1000.