Manufacturer: Dell Category: Technical Support Clear all filters (26 of 26 reviews match)
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Purchased a Dell XPS 11 last August. Since then the computer has died three times and needed to have the motherboard and the power supply replaced. If you call Dell you get a computer voice that just takes you around in circles for 20 minutes. Then when a live person...
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1.6
Product
Dell Technical Support
I liked
  • It was a laptop
#1088559
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HOW MANY TIMES DO I NEED TO TELL YOU TO NOT CONTACT ME! You Dell people, from the very top to the very bottom must be idiots! Look at all the emails from me, not to mention the phone calls. I have told you people to not contact me under any circumstances unless I...
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2.9
Product
Dell Technical Support
I didn't like
  • Customer service
#1086862
Reply to reviews
I been trying for over a month to get help with a rather simple minor issue get nothing but excuses and time wasted lots of hang ups as well seems they can find any and all excuses to do nothing there supervisors are no better nothing is ever there fault, seems they...
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1.8
Product
Dell Technical Support
I didn't like
  • Company obviously dodging warranty service
  • No communication
  • Refusal to make repairs under warranty
#1044726
Reply to reviews
I contacted Dell Canada Support as my Laptop is not powering up, and when I spoke with the tech support he asked me few questions to assess my Laptop damage and based on that he informed me that my laptop motherboard is damaged and I need to pay 405$ to fix it. I asked...
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2.3
Product
Dell Technical Support
I liked
  • Quality of the product
I didn't like
  • Quality of service
#1039610
Reply to reviews

The worst support ever If you have a dell don't buy on site support The make you ship it in and support is from India with people that cause more problems to your computer I can't contact Dell in Texas or any other us city all us numbers divert to India and they will...
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Anonymous
Joanne

My first home computer, 15-20 years ago, was a Dell. And that was the last time I bought a Dell product. Had all these same problems. Finally wrote directly to Michael Dell. H...

1.0
Product
Dell Technical Support
I liked
  • Pissed
I didn't like
  • Dell support
#1021352
Reply to reviews

When you file a complaint against Dell they will get the computer back right. Then, later on in the future they will start messing with it again. I have reminded them over and over about this. What they does is try to wait for a good period of time when they think...
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1.0
Product
Dell Technical Support
I didn't like
  • Messing with my computer
#893041
Reply to reviews
i purchased a computer with lifetime technical service for free with purchase of dell computer.premeir technical service to be exact and they are very bad they had me waiting from what they said would be 6 minutes turned into 2 plus hours...they finally broke off...
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Product
Dell Technical Support
I liked
  • Friendly
  • But
I didn't like
  • There lack of all services
#612929
Reply to reviews
My i7 iNSPIRON All in One had issues. Finally it would not boot up. And after days talking to India, on a distorted lousy phone line and with people that were impossible to understand, and not very good, Dell replaced the hard drive and the mother board. Their techs...
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Product
Dell Technical Support
#549122
Reply to reviews

the only way dell will help with a problem is asking for money.No more dells tried to upload windows 8.1 dell wanted money to fix issue my computer warranty is also in effect. Twice I contacted dell and twice I was pissed.All support does is try to sell plans.Don't...
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Product
Dell Technical Support
#496655
Reply to reviews
Well, I bought a laptop around 10/2009 and about 6 months later it went in for service and Tech support chose to exchange it, I can't even remember what the problem was. But I do know that I did not ask for an exchange. They told me that was the option available. The...
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Product
Dell Technical Support
#364724
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