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I own a Dell Computer. A year ago, I signed up for their "Concierge Service" -- which is a prepaid technical support service. I renewed the service a few weeks ago. After that, I had a technical problem and called Dell on a Sunday. After several hours, Dell was unable...
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1.6
Product
Dell Technical Support
I didn't like
  • Service
  • Failure to meet service commitments
  • Service and product
#1147954

It takes Dell somewhere between 2 to 4 hours to fix then it does not get fixed. I do not know what to say. I have run out of all the energy just with a Dell laptop They ask you the same questions 3 to 4 times over and over again The first day I turned it on it did not...
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1.0
Product
Dell Technical Support
I liked
  • Fast delivery
I didn't like
  • Horrendous customer serevicd
#1173637

Purchased a Dell XPS 11 last August. Since then the computer has died three times and needed to have the motherboard and the power supply replaced. If you call Dell you get a computer voice that just takes you around in circles for 20 minutes. Then when a live person...
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1.5
Product
Dell Technical Support
I liked
  • It was a laptop
#1088559
HOW MANY TIMES DO I NEED TO TELL YOU TO NOT CONTACT ME! You Dell people, from the very top to the very bottom must be idiots! Look at all the emails from me, not to mention the phone calls. I have told you people to not contact me under any circumstances unless I...
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2.6
Product
Dell Technical Support
I didn't like
  • Customer service
#1086862

The worst support ever If you have a dell don't buy on site support The make you ship it in and support is from India with people that cause more problems to your computer I can't contact Dell in Texas or any other us city all us numbers divert to India and they will...
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Anonymous
Joanne

My first home computer, 15-20 years ago, was a Dell. And that was the last time I bought a Dell product. Had all these same problems. Finally wrote directly to Michael Dell. H...

1.0
Product
Dell Technical Support
I liked
  • Pissed
I didn't like
  • Dell support
#1021352
I contacted Dell Canada Support as my Laptop is not powering up, and when I spoke with the tech support he asked me few questions to assess my Laptop damage and based on that he informed me that my laptop motherboard is damaged and I need to pay 405$ to fix it. I asked...
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2.2
Product
Dell Technical Support
I liked
  • Quality of the product
I didn't like
  • Quality of service
#1039610

I been trying for over a month to get help with a rather simple minor issue get nothing but excuses and time wasted lots of hang ups as well seems they can find any and all excuses to do nothing there supervisors are no better nothing is ever there fault, seems they...
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1.7
Product
Dell Technical Support
I didn't like
  • No communication
  • Company obviously dodging warranty service
  • Refusal to make repairs under warranty
#1044726

Dell Technical Support

I just want to let you know that my computer as, of now is working fine. But I have to bring this to your attention. When you file a complaint against Dell they will get the computer back right. Then, later on in the future they will start messing with it again. I have reminded them over and over about this. What they does is try to wait for a good period of time when they think you got your mind off them they, try to make you think they are not messing with your computer. Then, they start messing with all over again. I know the games that they play. I know my computer and I can tell every time when they are messing with it or, have some other microsoft office doing it for them. First they start by, they use to send these popup boxes and have a telephone number for you to call them saying that your computer has a spyware or, an adware virus. Don't fall for this baite. My computer is protected from viruses. If you don't call them they, will make the computer start going crazy it get all out control. Then, somebody will call you and ask if something wrong with your computer or, your computer is giving signals to their database. They know all the time that something is wrong with it because they are the one that's doing it. That's to get you to let them into your computer for a charge. Now, since this wasn't working for them. They got it fixed so, that when you go into certain links. This terrible sound goes off on your computer. This is too scare you into calling them. So, they can charge you to fix it. They have beef at me because I am too smart for them. So, they think that if they can't get me in one way. They will try to get me in another way. They try every way they can to get even with me. But that beef that they got against me. They better save it because they might need it for dinner one day. They think that they are slick but, they can stand a whole lot of greasing. For now, the computer is back to normal. Ask me how did it get back right? They fixed back right. I didn't fix it, and I did not call them, and I will never call them. When they mess with it again. I will be complaining on them again. They should leave well enough alone. Computer hackers they don't give you their name and telephone numbers or, call you up on the phone. If a computer hacker is messing with your computer and they give you their name and a number to call them. They have to know that this is imprisonment time for messing with people personal information.
1.0
Details
Diversity of Products or Services
Product or Service Quality
Staff
Product
Dell Technical Support
I didn't like
  • Messing with my computer
#893041
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Dell - Have been deceived by qvc

i purchased a computer with lifetime technical service for free with purchase of dell computer.premeir technical service to be exact and they are very bad they had me waiting from what they said would be 6 minutes turned into 2 plus hours...they finally broke off stating it had been an excessive amount of time try later i had opened another window after waiting so long and with the same results.and when they have worked on my computer there was always something still unresolved.i finally started stating on the reviews they ask you to take ,i would refrain from answering if it was fixed till i tried it out myself ...so many disappointments and they are under contract with qvc? wow.and wow i have had professional technical service which i bought ,i yogi and avast and have never been so disappointed ,no wait longer than 2-3 minutes and issues amazingly fixed.iwill pursue this through dell and qvc,but if not given satisfaction i know my recourses and will pursue them.
Product
Dell Technical Support
I liked
  • But
  • Friendly
I didn't like
  • There lack of all services
#612929
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Dell Computer Technical Service is the Worst

My i7 iNSPIRON All in One had issues. Finally it would not boot up. And after days talking to India, on a distorted lousy phone line and with people that were impossible to understand, and not very good, Dell replaced the hard drive and the mother board. Their techs kept telling me to wait and minute and I guess went to ask someone on what to do next. They were the worst tech support people I have delt with. Now even after the replaced board and hard drive, it is slugish and the mouse does not work correctly and I have spent hours with Dell support and they can't fix it. They were to call me back today and never did. I want a new machine because this one is broken and Dell can't seem to fix it. The worst service I have ever seen.....I WANT A NEW MACHINE.
Product
Dell Technical Support
#549122
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