1 comment

Purchased a brand new XPS 17 laptop with all the bells and whistles, spent over $1400 to get top of the line graphics card, sound card, processor, RAM, screen etc. specifically for gaming. I cannot even play 8 year old games on full settings without a degradation in graphics performance (jagged edges, low frame rate, incorrect rendering of shadows and lighting). Customer service initially did the remote desktop diagnostic which did nothing but waste my time. A technician was sent to my house to replace the motherboard and graphics card thinking it was a hardware issue causing the problems. The internals were replaced and yet the issues persisted.

I called customer support and attempted to return my computer, but was met with the line "we don't return anything past 21 days from purchase." Keep in mind this is 21 days from purchase... not receipt of your computer. It took 9 days for my laptop to arrive so automatically I only had 12 days to return the computer if I so desired which was far longer than the amount of time it took to dispatch a technician to my house. I told them that they computer has non-fixable problems and I would like to return it as it does not do what I bought it to do. They would not return my computer instead offering me a replacement (with the exact same specs that didn't work before). I ended up selling my replacement on craigslist just so I could get my money back.

I WILL NEVER buy any product from Dell ever again, and I will enthusiastically persuade everyone I come in contact with to do the same. Horrible computer, horrible customer service. Will never waste my time or money with anything Dell ever again.

Review about: Dell Desktop Computer.

Had an Experience with Dell?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#383032

I hate Dell too

I'm using my Inspiron 1420 right now.

When I got it in 2008, seemed like a nice PC. But 1 month after warranty expired, there was a problem with the graphics hardware, was very expensive to fix.

And just recently, I learned that thousands of others with the same graphics card (NVIDIA GeForce 8400M GS) had the same problem as I did - a manufacturing defect in 8400M gs cards produced in 2008.

I feel cheated having to pay for that repair 2 years ago. I'll never buy from Dell or get any products with nVidia graphics cards.

You May Also Like

Dell Lost Another Customer Today. Dell "I tried to buy this holiday sale deal, but it would not put the correct price in my shopping cart. I contacted dell, they said it had expired, but the sale..." Read more APPLE WHOLESALE STORE IS THE MOST RELIABLE WHOLESALER OD APPLW PRODUCTS BAR NONE! Apple Wholesale Store "On April 4, 2016 I bought 30 iphone se 64gb from Apple Wholesale Store because of course I have read all of the positive reviews online and also saw the..." Read more Dell - Broken promises in the sales process Dell "Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock. I ask about the active stylus..." Read more Apple Wholesale Store - Apple-wholesale-store.com is the best and safest place to buy wholesale apple products online Apple Wholesale Store "I got my order on 4/1/2016, I bought 20 iphone SE 64gb for $5,980fedex delivered in 1 day. I also got my 10 ipad pro's on 4/1/2016.I am very happy..." Read more Penn Vet - New Bolton Center Euthanized Our Pet without Our Okay! Penn Vet "We are shocked and in disbelief by what we experienced at New Bolton Center. They euthanized our family pet without our permission, and now they’re harassing our family for charges..." Read more Four Seasons Sunrooms Of Springfield - Do your homework...Before signing on the dotted line!! Four Seasons Sunrooms Of Springfield "You need to know, Four Seasons offices are owned and operated privately, so if you think that legitimatizes them, you have a false sense of security. Contract date: June 23,..." Read more People Media - No Evidence Of Human Administration People Media "I created a profile on this website YEARS ago ( I could tell by the photos )...then heard NOTHING until a couple of months ago when I started getting several..." Read more Lazada Malaysia - Request for changing delivery address Lazada Malaysia "It's my fault to choose the wrong delivery address, once the courier delivered to my first delivery address and no one was there. The courier called me immediately at that..." Read more