Not resolved

When I called the Dell support line I explained my software problem.My computer is out of warranty and I agreed to pay $49 for support.

Then when they switch me to the technical support dweeb, he says that I was charged for a hardware support service call, and he would have to charge me again for a software support service call. I hung up and called back to demand a refund. After being on hold for 45 minutes (talking to 3 different dweebs during that time who kept transferring me to others), the final dweeb said that it was a non-refundable fee and he was technical support, not customer service. Oh, and customer service was closed by then.

Between my experience with Dell and Windows, I'm probably buying a Mac next time.

Review about: Dell Technical Support.

Monetary Loss: $49.

Had an Experience with Dell?

Write a review


Terms of Service
Post Comment

I bought my first Mac a year ago, you will love it.

Adamantina, Sao Paulo, Brazil #34702

When I take my car for an oil change, I don't expect them to charge me for a tire rotation that they don't do and then tell me that THAT charge is non-refundable. Update: after another hour with them on the phone, they said they would refund my unwanted and unnecessary hardware charge in 3 or 4 days.


Your system was out of warranty, do you take your car to a mechanic and expect him to fix it for you without paying for it? This is the same thing you are trying to do here. Either educated yourself or pay someone to help you, 49 bucks sounds alot less than a new mac for probably 1500

You May Also Like

Computeruniverse - Defective from the factory expencive laptop.Lenovo support does not replaced Computeruniverse "this email i was send it to "" that is the retail shop and to "" that is the lenovo support in germany . They answered this "Dear Mr.Athansios, Thank you for your..." Read more Lenovo refuses to repair poor quality Thinkpad under warranty, refuses to honor onsite warranty despite claiming milspec Lenovo "My X1 Carbon is also developing similar hairline fissures. It has never been dropped and have always been careful. This points towards poor workmanship of the material not being durable..." Read more STAY AWAY! Ifixyouri is uncommunicative, unprofessional, and useless. iFixYouri "I'm a senior in college who struggled through weeks without a laptop thanks to ifixyouri. This company is completely terrible at communicating with its customers without an incredible amount of..." Read more I lost $5,000 with they are a SCAM! The REAL Apple Wholesale Store is Apple Wholesale Store "This website is a complete scam and rippoff of the REAL Apple Wholesale Store ( ). I found that site from the web and placed an order for..." Read more Nair - Will never be able to wear shorts again Nair "...I was burned severely by nair this past August and have scars all over my legs..." Read more Heartland Rvs - Shabby Workmanship Heartland Rvs "Bought a 2014 Cyclone 4114 in Nov of 2014 and have to say, the quality, for a rig that retailed for $100,000+, is horrible. First rainstorm it flooded my kitchen..." Read more Lg Electronics - LG wave force washer rusting Lg Electronics "I bought the LG wave force top loader about 3 yrs ago. After about 14 months it started to have small rust spots near the beach dispenser. I did some..." Read more Tophatter - Damaged goods Tophatter "I got the flawless finishing touch and was damaged. There was no battery and no brush. The package was all messed up. I ordered a ring Sept 7 and still..." Read more