When I called the Dell support line I explained my software problem.My computer is out of warranty and I agreed to pay $49 for support.
Then when they switch me to the technical support dweeb, he says that I was charged for a hardware support service call, and he would have to charge me again for a software support service call. I hung up and called back to demand a refund. After being on hold for 45 minutes (talking to 3 different dweebs during that time who kept transferring me to others), the final dweeb said that it was a non-refundable fee and he was technical support, not customer service. Oh, and customer service was closed by then.
Between my experience with Dell and Windows, I'm probably buying a Mac next time.
Review about: Dell Technical Support.
Monetary Loss: $49.