Dell USED TO BE a good company
Hello - I used to be a Dell loyalist and a fan. 2 years ago, I paid high $$ to purchase a very nicely upgraded XPS M1340 laptop-- on the condition I could upgrade the processor within a year or two since the newer processors were not available yet. First of all - it didn't work when I got it out of the box-- I had to return it - had them repair it within the first 2 weeks- then was able to use it. Lately, the harddrive started to fail (yes, ALREADY, within 2 years) - and so ok- I can exchange that under warranty. So- I thought, while I am at it- why not upgrade the processor to at least a i5 from a simple duo core?
Well-- today- after 1 hr of off again, on again hold--- to INDIA... (which never used to happen with Dell years ago) --- I am told- forget it- this system cannot be upgraded due to proprietary Dell schematics. It is not recommended and I should buy a brand new one.
Dear Michael Dell-- do you no longer stand by your company products and customers? What happened to your great designs and offerings? I have a 2001 tower that I can still swap out parts on and use. I have a 2005 Inspiron series that I revived and updated --- even though sadly a Vista system- it is still working great for net surfing and basic needs. But a super upgraded 8G RAM XPS M1340??? Failing now due to a lack of processing speed for the graphics I would like to do with it-- and this cannot be upgraded anymore??? What???
I feel betrayed-- and I can no longer trust you Mr. Dell. You named the product after yourself-- and what good is your name if your product cannot hold up to your name?
ps: I went to a local Staples and bought a Toshiba with AMD A6 quad --- supposedly - that can be upgraded too- but I will have to see about this. However-- this one worked right out of the box- and it's handling more than the XPS already. Sorry Mr. Dell- but you will have to earn your place with me again.